Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

Who is eligible for this promotion?

This promotion is open to USM students and graduates who sign up for 1Gbps plan on a 24-month contract through Time’s authorised telesales channel...

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you’re still entitled to the promotion if you sign up within the promotion period. However, you’ll need to install and activate your service ...

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

Where is this promotion available?

This promotion is available only in areas covered by Time Fibre Home broadband. You can check your coverage here: www.time.com.my/check-coverage.​

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Who is eligible for this promotion?

This promotion is open to students who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract through Time’s authorised telesales chann...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you’re still entitled to the promotion if you sign up within the promotion period. However, you’ll need to install and activate your service ...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Where is this promotion available?

This promotion is available only in areas covered by Time Fibre Home broadband. You can check your coverage here: www.time.com.my/check-coverage.

Support > Business > Subscription > Additional Service

How many voice line(s) are bundled together with the subscription of Time Fibre Business and Time Fibre Business Pro?

The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe for the Time Basic Voice Line.

Support > Business > Subscription > Pricing & Contracts

What is the difference between the contract periods available?

0-month contract: Requires an RM1,200 upfront charge, no free bundle items (router/voice). 12-month contract: Includes additional RM66/month. 24-mont...

Support > Business > Subscription > Pricing & Contracts

Are there any promotions available?

Free One month Promo for Online Subscription of the 600Mbps and 1Gbps plans. For more info click here.

Support > Business > Subscription > Pricing & Contracts

What are the contract periods available?

Customers can choose between 0, 12, or 24 months.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be eligible for the promotion as long as you sign up during the promotion period. However, if the installation is not completed wi...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

Who is eligible for this promotion?

New subscribers of the Time Fibre Business 600Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my/for-sme.

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

Who is eligible to participate in this campaign?

This promotion is open to all new customers who sign up for any Time Fibre Business plan via TIME’s Online channel, with a valid delivery address wi...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

Who is eligible to be a referee under this programme?

Only new Time Fibre Home subscribers are eligible to be referred. Returning or existing customers are not eligible for this programme.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

Who is eligible to refer friends under this programme?

All Time Fibre Home subscribers with an active subscription can refer friends and family.

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be eligible for the promotion as long as you sign up during the promotion period. However, if the installation is not completed wi...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

Who is eligible for this promotion?

New subscribers of the Time Fibre Business 500Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my.

Support > Business > Loyalty Upgrade

I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the upgraded speed?

Yes, the new owner will enjoy the upgraded speeds as long as they remain on the existing Time Fibre Business plan that was subscribed to before 2 Octo...

Support > Business > Self Care

What if I have trouble logging in to Self Care?

If you encounter any issues with logging in, you can try resetting your password first. Otherwise, reach out to us at care@time.com.my or 1800-18-2828...

Support > Home > Time Fibre Home App > Bill Payment

I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...

Support > Home > Time Fibre Home App > Bill Payment

What are the payment methods are available in app?

You can pay one of three ways on the app: DuitNow (Online Banking/Wallet) Auto Debit (Save RM2 monthly bill) E-wallet (Grab, Touch n’ Go, Boost...

Support > Home > WiFi 7

How do I know if my device is WiFi 7-enabled?

There are a few ways to check if your device supports WiFi 7: Device specifications: Look for the WiFi standard listed in your device’s manual ...

Support > Business > New App Update

Will my latest account information be available in Self Care?

Yes, your account information will all be available in Self Care. You can log in with the same credentials as the old app.

Support > Business > New App Update

Can I log in to Self Care if my Internet is not installed yet?

Yes, absolutely! You can use Self Care to track your order, reschedule your installation appointment and change your profile. Check your email for you...

Support > Business > New App Update

What if I have trouble logging in to Self Care?

If you encounter any issues with logging in, you can try resetting your password first. Otherwise, reach out to us at care@time.com.my or 1800-18-2828...

Support > Home > New App Update

Can I download the new Time Fibre Home app if my Internet is not installed yet?

Yes, absolutely! You can use the app to track your order, reschedule your installation appointment and change your profile. Check your email for your ...

Support > Home > New App Update

What if I have trouble downloading or logging in to the new app?

Make sure that you’re using the latest version of the app and try resetting your password first. If you’re still encountering issues, plea...

Support > Home > Free Speed Boost

I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the free speed boost?

Yes, the new owner will get to enjoy the new speeds as long as they’re on the 100Mbps, 300Mbps or 500Mbps plan.

Support > Home > Free Speed Boost

How do I know if my existing device is compatible with the new speed?

If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...

Support > Home > Free Speed Boost

Can I pay less for a lower speed instead of the free speed boost?

While the free speed boost aims to give you a smoother online experience and bridge the gap between Internet tiers, we do offer a variety of plans to ...

Support > Home > Relocation

I’ve been a subscriber for less than 24 months. Can I still request an outdoor relocation?

Absolutely! You can request for an outdoor relocation anytime. However, a RM120 fee applies if you’re still within your contract period.

Support > Home > Devices

What is a wireless Optical Network Terminal (ONT)?

The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...

Support > Home > Devices

Will my entire house be able to get WiFi?

Whole-home WiFi coverage depends on the size of your house and the number of mesh nodes you have. The more mesh nodes, the wider the coverage. Actual ...

Support > Home > Devices

What does a mesh-enabled router mean?

A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Our mesh-ready routers eliminate the...

Support > Home > Devices

Can I settle my 24-month payment plan early?

Yes, you absolutely can. Just reach out to our CS team on Live Chat to get the ball rolling.

Support > Home > Devices

Are your devices compatible with each other?

All our Huawei devices are compatible with each other except the WiFi 5 router (Huawei HG8145V5) and older devices of other brands that have been disc...

Support > Home > Gig Speed Home (FTTR)

Is the parent node compatible with your other mesh devices?

Unfortunately, the parent node is only compatible with its corresponding child nodes. Gig Speed Home devices are not compatible with our other mesh Wi...

Support > Home > Gig Speed Home (FTTR)

Why is it only available in selected buildings?

Gig Speed Home is a cutting-edge service that requires specialised installation techniques. To ensure top-notch quality, we’re currently trainin...

Support > Home > Gig Speed Home (FTTR)

Is Gig Speed Home available to me?

Gig Speed Home is exclusively available to Time Fibre Home 600Mbps and 1Gbps subscribers on a 24-month contract plan and selected buildings only. Clic...

Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

Who is eligible for this promotion?

New subscribers of the Time Fibre Home 600Mbps subscribers on a 24-month contract.

Support > Home > Self Care > Bill Payment

I paid my bill via Self Care. When will my payment be reflected?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...

Support > Home > Self Care > Bill Payment

What are the available payment methods?

You can pay one of three ways in Self Care: DuitNow (Online Banking/Wallet) Auto Debit (Save RM2 monthly bill) eWallet (Grab, Boost, Touch ‘n Go an...

Support > Home > Subscription > Installation

How do I know if after-hours installation is available where I stay?

If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...

Support > Home > Subscription > Installation

Can I schedule my installation after work hours?

Yes, you can! We’ve extended our installation hours up to 8pm. Weekend slots are available too, but only up to 4pm. However, this service is only av...

Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...

Support > Home > 2Gbps

Is the router compatible with your other devices?

Yes, our 2Gbps router is compatible with all our current Huawei WiFi 6 devices models except for Gig Speed Home (Fibre-To-The-Room) devices.

Support > Home > 2Gbps

Why is it only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified Time-ready buildings in var...

Support > Home > 2Gbps

Where is 2Gbps available?

2Gbps is currently only available in selected buildings in these locations: Klang Valley: – Ampang Hilir – Ara Damansara – Bandar Kinrara – Ba...

Support > Home > Relocation

How do I reschedule the relocation appointment?

Just scroll down on your Self Care homepage to “Recent Activities” and look for a “Reschedule” button.

Support > Home > Transfer of Ownership

How long does it take for the transfer of ownership to be completed?

The request will be completed 14 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.

Support > Home > Troubleshooting

Am I able to configure parental controls on the WiFi router provided by Time?

Yes. The parental controls feature is built into any router we provide. You can access step-by-step guidelines to configure parental controls by click...

Support > Home > Troubleshooting

Will all my devices be compatible with 1Gbps?

Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ether...

Support > Home > Troubleshooting

My router is not capable of supporting my subscribed speed. How do I purchase a new one?

If you’ve been with us for at least 20 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade n...

Support > Home > Billing & Payment

I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?

Yes, if you merge your account. Log in to Self Care > Manage Plan > Other Modifications and fill in the form. Once merged, you should only recei...

Support > Home > Billing & Payment

What are the available billing methods?

We will send an electronic bill to your registered email address every month.

Support > Home > Plans > Voice Plans

Does Time Fibre Home come bundled with a voice service?

Yes. By default, you get the Time Voice Home Basic plan that is a pay-as-you-use plan. You also have the option to upgrade to Time Voice Home Lite or ...

Support > Home > Plans > No Contract Plan

Am I entitled to any promotions or discounts with this plan?

No, subscribers to this plan are not eligible for any promotions or discounts.

Support > Home > Plans

Can I apply for multiple broadband subscriptions?

Yes, you can. Please reach out to us via Live Chat for further assistance.

Support > Home > Subscription > Installation

Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?

Yes, you can. Our installers can configure your personal equipment for a fee of RM80/hour, up to a maximum of RM300 per day. This fee is paid directl...

Support > Home > Subscription > Installation

Can I reschedule my installation appointment date and time?

You can change your installation appointment and even track the progress of your application here. Check out our video guide on how to track your appl...

Support > Home > Subscription > Signup

Can I apply for multiple broadband subscriptions?

Yes, you can. Please reach out to us via Live Chat for further assistance.

Support > Home > Subscription > Coverage

Why is 2Gbps only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified TIME-ready buildings in var...

Support > Home > Subscription > Coverage

Where is 2Gbps available?

2Gbps is currently only available in selected buildings in these locations: Klang Valley: – Ampang Hilir – Ara Damansara – Bandar Kinrara – Ba...

Support > Home > Subscription > Coverage

I live in a landed property. When will Time Fibre Home be available to me?

We’d love to serve all Malaysians with the broadband they deserve, but we’re currently only able to service selected landed properties. Fo...

Support > Home > Subscription > Coverage

What can I do if Time Fibre Home is not yet available where I live?

Let us know here or ask your JMB to get in touch with us via our Live Chat, and we’ll take it into account in our coverage expansion planning.

Support > Home > Subscription > Coverage

Is Time Fibre Home available where I live?

Time is now available in more homes than ever, including landed properties. While we started with high-rises, we’re rapidly expanding our fibre broa...

Support > Home > Promotion > Time Rewards

Why was I not able to grab the reward from Self Care?

Time Rewards is now available exclusively on Time Internet App. If you do not have the app yet, fret not. Simply download and install the app from:

Support > Home > Promotion > Time Rewards

My reward voucher was not accepted or redeemable at the participating merchant’s outlet. What should I do?

Please talk to us via Live Chat and we’ll figure it out together.

Support > Home > Promotion > Time Rewards

Am I eligible to participate in Time Rewards programme?

You will need to be an active Time Fibre Home subscriber with the Time Fibre Home App to be eligible to participate in Time Rewards. Download and inst...

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

If I transfer ownership of my subscription to a differently-abled person, will he/she be entitled for the promotion?

Yes, they can enjoy the promotion as long as they are registered as a Person(s) with Disabilities or Orang Kelainan Upaya (OKU) with a valid OKU card....

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Is this plan available for Astro IPTV subscribers?

No, this plan is not applicable to Astro IPTV subscribers.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Who is eligible for this offer?

Malaysian citizens who are registered as OKU by the Department of Social Welfare Malaysia (Jabatan Kebajikan Masyarakat) are eligible. Subscribers mus...

Support > Home > Pakej MyKabel

Where is Pakej MyKabel available?

Pakej MyKabel is only available at PPR and PA buildings. To check, click here and enter your building name.

Support > Home > Self Care

I have multiple accounts. How do I view all of them using the same login ID?

You can merge or unmerge your accounts via Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request.

Support > Business > Relocation

Do I need to bring the fibre cables, optical network unit (ONU), router, and power adapters for relocation?

No, you don’t need to bring your cables for standard installation, as our service installers will provide them. However, please bring your existing ...

Support > Business > Transfer of Ownership

How long does it take for the transfer of ownership to be completed?

The request will be completed 30 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.

Support > Business > Billing & Payment

What are the available billing methods?

We will send an electronic bill to your registered email address every month.

Support > Business > Devices

What does a “mesh-enabled router” mean?

A mesh-enabled router means the device is equipped with mesh capabilities. A traditional Mesh WiFi setup typically requires a mesh node to be placed n...

Support > Business > Subscription > Additional Service

How many voice line(s) are bundled together with the subscription of Time Fibre Business?

The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe to the Time Basic Voice Line.

Support > Business > Devices

How soon can my service be installed?

We can get your service up as soon as 3 days after you sign up, but the date and time is subject to availability.

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

What do I get with this promotion?

Eligible customers who sign up for 1Gbps plan on a 24-month contract will get RM40 off their monthly broadband fee for 24 months.​

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

What devices do I get with my subscription?

We provide mesh-enabled WiFi 7 routers with our 24-month contract plans.​

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, this promotion cannot be combined with other ongoing promotions except the Time Fibre Home offer for the differently abled (OKU) and t...

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

Can I upgrade/downgrade my plan after I redeem this promotion?

You can upgrade your plan. You’ll continue to enjoy your RM40 discount until the 24 months are up and your contract will run on as usual. However, ...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What do I get with this promotion?

Eligible customers who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract will get RM10 off their monthly broadband fee for 12 months...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with our 12-month contract plans.

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, this promotion cannot be combined with other ongoing promotions except the Time Fibre Home offer for the differently abled (OKU) and th...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Can I upgrade/downgrade my plan after I redeem this promotion?

You can upgrade your plan. You’ll continue to enjoy your RM10 discount until the 12 months are up and your contract will run on as usual. However, y...

Support > Business > Subscription > Additional Service

Is a voice line included with the plan?

Yes, a free voice line (local calls only, IDD not included) is included with our 300Mbps, 600Mbps, 1Gbps and 2Gbps plans. Customers can also purchase...

Support > Business > Subscription > Additional Service

What additional services can I subscribe to in addition to the Time Basic Voice Line service?

We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...

Support > Business > Subscription > Additional Service

Does the plan come with a fixed IP address?

No, but customers can purchase up to 5 Fixed IPs: 1 Fixed IP = RM200 For assistance, please contact us at care@time.com.my

Support > Business > Subscription > Upgrade, Downgrade & Termination

Can I upgrade my plan?

Yes. For assistance, please contact us at care@time.com.my.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

If my first month’s broadband subscription fee is free, why am I still being charged on my first bill?

Your first full month’s broadband subscription is free. However, your first bill may include: Prorated charges for the period of usage before your ...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

Can I upgrade or downgrade my plan after redeeming this promotion?

Yes, you can upgrade your plan at any time. Any existing promotions will remain in effect until fully redeemed, and your contract will not be reset Yo...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

What devices do I get with my subscription?

We provide mesh-enabled routers with all our plans. Depending on your building type and installation requirements, you may receive the following devic...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, no. You can only use one promotion at a time. Once you’ve selected a promotion and submitted your application, you won’t be able to...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

How will I receive the limited edition golf umbrella?

Eligible customers will receive the umbrella via doorstep delivery. No self-collection or alternative delivery methods are available for this campaign...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 600Mbps 1-Month Free* 1Gbps 1-Month Free* Please tak...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

How do I sign up using my friend’s referral link?

All you have to do is click on the link your friend sent you, select your package and complete the online signup. Make sure you use the same link thr...