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Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
How do I sign up using my friend’s referral link?
All you have to do is click on the link your friend sent you, select your package and complete the online signup. Make sure you use the same link thr...
Learn MoreSupport > Home > Time Fibre Home App > Control Hub
I am using a TP-Link/D-Link/Linksys device. Why can't I see the WiFi Manager features? How do I get it?
The WiFi Manager features vary with device models. Some features are not available on older devices. We recommend upgrading to the latest devices to a...
Learn MoreSupport > Home > Free Speed Boost
I’m thinking about subscribing to Time Fibre Home. Will I get the free speed boost too?
Yes, absolutely! We’ll upgrade you automatically if you sign up for our Time Fibre Home 100Mbps and 500Mbps plans.
Learn MoreFAQ Archives
Support Archives FAQ Archives Time Fibre Home Promo: Loyalty Programme (27 March 2024 – 26 Jun...
Learn MoreFor Home
Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreStrengthening Malaysia’s Digital Frontline: Cybersecurity Realities and Roles
28 October 2025
Learn MorePartnership for Protection: Inside the CSM CP Role in Securing Malaysia’s Digital Future
21 October 2025
Learn MoreCyber Resilience from the Ground Up: Human-Centric Strategies for a Safer Digital Malaysia
1 August 2025
Learn MoreThriving Through Disruption: The Strategic Role of Business Continuity Planning and Management
21 May 2025
Learn MoreNavigating The Cyber Security Act 2024: A Comprehensive Guide for Malaysian Businesses
19 May 2025
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
How do I refer a friend?
Log in to Self Care, click on “Rewards” in the top navigation bar and select “Hook Up and Earn”. From there, generate your unique referral li...
Learn MoreBusiness > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
12 December 2024
Learn MoreSupport > Home > Time Fibre Home App
I forgot my password. What should I do?
Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...
Learn MoreSupport > Home > WiFi 7
Does WiFi 7 work with all my devices?
Yes! WiFi 7 routers are backwards compatible. This means even if your devices aren’t WiFi 7 yet, they’ll still connect to the network. But...
Learn MoreSupport > Home > Devices
What are the LAN ports and how many LAN ports does my device have?
Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...
Learn MoreSupport > Home > Devices
What is WiFi 6?
Think of WiFi 6 as the language your router and wireless devices use to communicate. It’s like different versions of a spoken language – newer...
Learn MoreSupport > Home > Devices
How do I pay for the mesh WiFi add-ons?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How do I pay for Gig Speed Home?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicabl...
Learn MoreSupport > Home > 2Gbps
Can I relocate my 2Gbps plan to a new address?
Yes, as long as 2Gbps is also available at your new address. You can log in to Self Care to check for coverage.
Learn MoreSupport > Home > 2Gbps
Can I upgrade to 2Gbps?
Yes, absolutely! As long as 2Gbps is available in your building. Just log in to Self Care, click Manage Plan > Change Broadband Plan.
Learn MoreSupport > Home > 2Gbps
How do I subscribe to 2Gbps?
You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.
Learn MoreSupport > Home > Relocation
How do I relocate my broadband service?
Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...
Learn MoreSupport > Home > Troubleshooting
Am I able to configure parental controls on the WiFi router provided by Time?
Yes. The parental controls feature is built into any router we provide. You can access step-by-step guidelines to configure parental controls by click...
Learn MoreSupport > Home > Pakej MyKabel
Where is Pakej MyKabel available?
Pakej MyKabel is only available at PPR and PA buildings. To check, click here and enter your building name.
Learn MoreSupport > Home > Self Care
I've received the password reset email. What should I do next?
Click on the password reset link and input your new password. Sign into Self Care using your new password and remember to use the same password for fu...
Learn MoreSupport > Home > Self Care
I forgot my password. What should I do?
Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...
Learn MoreSupport > Business > Self Care
I've received the password reset email. What should I do next?
Click on the password reset link and input your new password. Sign into Self Care using your new password and remember to use the same password for fu...
Learn MoreSupport > Business > Self Care
I forgot my password. What should I do?
Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...
Learn MoreAbout Us > Resource > Newsroom
Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia
Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...
Learn MoreAbout Us > Resource > Newsroom
Time Now Offers Private Connectivity in Malaysia to AWS Direct Connect
TIME Cloud Interconnect Direct provides a private connection to AWS that bypasses the Internet for m...
Learn MoreAbout Us > Resource > Newsroom
TIME Offers One Of Malaysia’s First Private Connections To Microsoft Azure
Shah Alam, 20 DECEMBER 2018 – TIME dotCom (“TIME”) recently launched TIME Cloud Interconnect ...
Learn MoreAbout Us > Investor Relations > Company Information
Investor Relations - Company Information
6 October 2022
Learn MoreAbout Us > Investor Relations > General Meetings
Investor Relations - General Meetings
6 October 2022
Learn MoreAbout Us > Investor Relations > Reports & Presentations
Investor Relations - Reports & Presentations
5 October 2022
Learn MoreAbout Us > Investor Relations > Financials
Investor Relations - Financials
4 October 2022
Learn MoreBusiness > Enterprise > Network > International Private Connectivity
International Private Connectivity
16 June 2022
Learn MoreBusiness > Enterprise > Network > Direct Cloud Connectivity
Direct Cloud Connectivity
16 June 2022
Learn MoreBusiness > Enterprise > Network > Point-to-Point Leased Line
Point-to-Point Leased Line
16 June 2022
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