Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

Who is eligible for this promotion?

This promotion is open to USM students and graduates who sign up for 1Gbps plan on a 24-month contract through Time’s authorised telesales channel...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Who is eligible for this promotion?

This promotion is open to students who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract through Time’s authorised telesales chann...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

Who is eligible for this promotion?

New subscribers of the Time Fibre Business 600Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my/for-sme.

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

What should I do if I don’t receive the umbrella within the expected timeframe?

If you have not received your umbrella after 14 working days from activation, you may reach out to us at care@time.com.my.

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

When can I expect to receive the umbrella?

The umbrella will be delivered within 14 working days from the date your service is successfully activated online.

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

How will I receive the limited edition golf umbrella?

Eligible customers will receive the umbrella via doorstep delivery. No self-collection or alternative delivery methods are available for this campaign...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

Who is eligible to participate in this campaign?

This promotion is open to all new customers who sign up for any Time Fibre Business plan via TIME’s Online channel, with a valid delivery address wi...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

What is the exciting Limited Edition Golf Umbrella Campaign about?

This campaign is a special online-exclusive promotion by TIME. Customers who successfully subscribe to any of the Time Fibre Business plans through ou...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

Who is eligible to be a referee under this programme?

Only new Time Fibre Home subscribers are eligible to be referred. Returning or existing customers are not eligible for this programme.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

What happens if I cancel my subscription before activation?

Your RM50 referral bonus will be forfeited.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

Can I still receive the bill discount if I refer myself?

No, you won’t be eligible for the RM50 bill discount.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

Who is eligible to refer friends under this programme?

All Time Fibre Home subscribers with an active subscription can refer friends and family.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

Can I still receive the bill discount if I refer myself?

No, you won’t be eligible for the RM100 bill discount.

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

Who is eligible for this promotion?

New subscribers of the Time Fibre Business 500Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my.

Support > Business > Loyalty Upgrade

Why can’t I downgrade my plan in Self Care?

As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...

Support > Business > Loyalty Upgrade

I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the upgraded speed?

Yes, the new owner will enjoy the upgraded speeds as long as they remain on the existing Time Fibre Business plan that was subscribed to before 2 Octo...

Support > Business > Loyalty Upgrade

Can I upgrade my plan if I want something else?

Yes, you can! Just log in to Self Care and check it out.

Support > Business > Self Care

What if I have trouble logging in to Self Care?

If you encounter any issues with logging in, you can try resetting your password first. Otherwise, reach out to us at care@time.com.my or 1800-18-2828...

Support > Business > New App Update

Will my latest account information be available in Self Care?

Yes, your account information will all be available in Self Care. You can log in with the same credentials as the old app.

Support > Business > New App Update

Can I log in to Self Care if my Internet is not installed yet?

Yes, absolutely! You can use Self Care to track your order, reschedule your installation appointment and change your profile. Check your email for you...

Support > Business > New App Update

Does Self Care have all the features of the old app?

Yes, Self Care offers all the essential features you previously enjoyed on the old app, including managing your account, paying bills and troubleshoot...

Support > Business > New App Update

What if I have trouble logging in to Self Care?

If you encounter any issues with logging in, you can try resetting your password first. Otherwise, reach out to us at care@time.com.my or 1800-18-2828...

Support > Home > Plans > 12-month Plan

Can I relocate my service on a 12-month plan?

Yes, absolutely! As long as the new address is within our coverage area. Plus, relocation is free once you’ve finished your 12-month contract.

Support > Home > Subscription > Installation

How do I know if my house has prelaid fibre or not?

Typically, in a unit that has prelaid fibre, you’ll find a readily available fibre socket in your living area that you won’t find in a non...

Support > Home > Upgrade/Downgrade Plan

Why can’t I downgrade my plan in Self Care?

As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. But fret not, give us a call or chat with us if you...

Support > Home > Free Speed Boost

Can I upgrade my plan if I want something else?

Yes, you can! Just log in to Self Care and check it out.

Support > Home > Free Speed Boost

Why can’t I downgrade my plan in Self Care?

As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...

Support > Home > Free Speed Boost

I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the free speed boost?

Yes, the new owner will get to enjoy the new speeds as long as they’re on the 100Mbps, 300Mbps or 500Mbps plan.

Support > Home > Free Speed Boost

I’ve just upgraded/downgraded my plan to 100Mbps/500Mbps. Will my speed be boosted as well?

Yes, you’ll get to enjoy the free speed boost as long as you’re a Time Fibre Home 100Mbps, 300Mbps and 500Mbps subscriber. Get all the deets on Se...

Support > Home > Free Speed Boost

Will you be upgrading my WiFi devices as well?

We won’t be switching out your routers with this free speed boost. But check it out – we’ve got top-notch WiFi 6 devices to supercha...

Support > Home > Relocation

I’ve been a subscriber for less than 24 months. Can I still request an outdoor relocation?

Absolutely! You can request for an outdoor relocation anytime. However, a RM120 fee applies if you’re still within your contract period.

Support > Home > Relocation

Do I need to apply for the outdoor relocation fee waiver?

Nope. All you have to do is request for an outdoor relocation in Self Care. If you’re eligible for the waiver, the RM120 fee will automatically be w...

Support > Home > Relocation

Can my relocation fee be waived?

Yes, only if you’ve completed your contract and are moving to a different address (outdoor relocation). You can only get this waiver once per broadb...

Support > Home > Devices

Why am I being told to purchase additional mesh nodes when I want to relocate?

Upon your relocation, we will assess your new location and recommend additional devices if we find that the building you are relocating to has a desig...

Support > Home > Devices

What is a wireless Optical Network Terminal (ONT)?

The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...

Support > Home > Plans > No Contract Plan

Can I relocate my service?

Unfortunately, subscribers of the no-contract plan cannot relocate their service.

Support > Home > Gig Speed Home (FTTR)

Can I transfer ownership of my Gig Speed Home service to someone else?

Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...

Support > Home > Gig Speed Home (FTTR)

Can I relocate my Gig Speed Home to a new address?

Yes, you absolutely can. But do note that relocation fees and other charges may apply. You can view the rate card here.

Support > Home > Gig Speed Home (FTTR)

I don’t see the Gig Speed Home option in Self Care. Why?

This may be because you aren’t currently on our 600Mbps or 1Gbps plan and/or it isn’t available in your building. You can check for Gig Speed Home...

Support > Home > Gig Speed Home (FTTR)

Why is it only available in selected buildings?

Gig Speed Home is a cutting-edge service that requires specialised installation techniques. To ensure top-notch quality, we’re currently trainin...

Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

Who is eligible for this promotion?

New subscribers of the Time Fibre Home 600Mbps subscribers on a 24-month contract.

Support > Home > Self Care > Bill Payment

I paid my bill via Self Care. When will my payment be reflected?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...

Support > Home > Self Care > Bill Payment

How do I pay my bill via Self Care?

Just click on the “Pay Now” on your dashboard and follow the instructions onscreen.

Support > Home > Relocation

Can I withdraw my relocation request?

Yes, you can! Just log into Self Care, scroll down to Activity Log and look for the “Withdraw Submission” button.

Support > Home > 2Gbps

Can I relocate my 2Gbps plan to a new address?

Yes, as long as 2Gbps is also available at your new address. You can log in to Self Care to check for coverage.

Support > Home > 2Gbps

Why is it only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified Time-ready buildings in var...

Support > Home > Relocation

How do I reschedule the relocation appointment?

Just scroll down on your Self Care homepage to “Recent Activities” and look for a “Reschedule” button.

Support > Home > Relocation

I would like to cancel my service as my new location is not within Time coverage. Can I request to waive the early termination penalty?

We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...

Support > Home > Relocation

Why can't I choose a relocation date when submitting the request?

Your new building may be undergoing a network upgrade. But don’t worry, once you’ve submitted your request, our team will contact you with...

Support > Home > Relocation

What should I do if I submitted the wrong address or relocation type?

You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.

Support > Home > Relocation

Which relocation type should I choose if I’m relocating within the same building?

If you’re relocating to another unit within the same building, you may select “Outdoor Relocation”. Please find further details belo...

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Home > Termination

Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?

We’re sorry that we will not be able to waive the early termination penalty (Termination Charges) as your contract is tied to the current location. ...

Support > Home > Billing & Payment > Auto Debit

What do I do if I want to change my debit/credit card details or I want to cancel my Auto Debit registration?

Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto...

Support > Home > Plans > Voice Plans

Are there free calls to Befrienders and Talian Kasih helplines?

Yes. Calls to these numbers are free of charge. Befrienders Office Contact Office Hours Kuala Lumpur 03-7956 8144/03-7956 8145 24 hours Penang...

Support > Home > Subscription > Coverage

Why is 2Gbps only available in selected locations?

Launching 2Gbps means that we have to upgrade our existing infrastructure to accommodate the new speed. We have identified TIME-ready buildings in var...

Support > Home > Promotion > Time Rewards

Why was I not able to grab the reward from Self Care?

Time Rewards is now available exclusively on Time Internet App. If you do not have the app yet, fret not. Simply download and install the app from:

Support > Home > Promotion > Time Rewards

Can I transfer my reward to someone else?

The reward claimed is non-transferable. You are required to present your reward voucher at participating merchant’s outlet for redemption and valida...

Support > Home > Promotion > Time Rewards

Am I eligible to participate in Time Rewards programme?

You will need to be an active Time Fibre Home subscriber with the Time Fibre Home App to be eligible to participate in Time Rewards. Download and inst...

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Who is eligible for this offer?

Malaysian citizens who are registered as OKU by the Department of Social Welfare Malaysia (Jabatan Kebajikan Masyarakat) are eligible. Subscribers mus...

Support > Home > Pakej MyKabel

If I move and relocate my service, do I still get to enjoy the promo?

Yes, as long as Pakej MyKabel is also available at your new address. Just log into Self Care, click Manage Plan > Relocate Service. If Pakej MyKabe...

Support > Home > Pakej MyKabel

Can I downgrade my plan after subscribing to Pakej MyKabel?

Yes, you can. You can downgrade your plan from the 7th month onwards by reaching out to us on Live Chat. If you downgrade within your contract period,...

Support > Home > Pakej MyKabel

Can I upgrade my plan after subscribing to Pakej MyKabel?

Yes, absolutely! You can upgrade immediately, but your monthly RM30 discount will be reduced to RM20 for your remaining contract period.

Support > Home > Pakej MyKabel

I’m already a Time subscriber. Can I switch to Pakej MyKabel?

Yes, you sure can. You’ll be eligible for Pakej MyKabel after serving a minimum of 6 months of your contract. But your contract will be reset for 24...

Support > Home > Pakej MyKabel

Is there a contract period for Pakej MyKabel?

Yes, you’ll have to sign up for a 24-month contract.

Support > Home > Pakej MyKabel

Can foreigners apply for Pakej MyKabel?

Unfortunately, you’ll need a Malaysian IC to register.

Support > Home > Pakej MyKabel

How do I get Pakej MyKabel?

If you’re a new subscriber, you can apply online at www.time.com.my or via our Sales Ninjas. Do note that you’ll need your Malaysian IC to registe...

Support > Home > Pakej MyKabel

Where is Pakej MyKabel available?

Pakej MyKabel is only available at PPR and PA buildings. To check, click here and enter your building name.

Support > Home > Pakej MyKabel

What is Pakej MyKabel?

Pakej MyKabel is an exclusive promotion available in Program Perumahan Rakyat (PPR) and Perumahan Awam (PA) buildings. It gives Time Fibre Home custom...

Support > Home > Self Care

What is my Self Care username?

Your default Username is your MyKad or passport number. This cannot be changed.

Support > Home > Self Care

How do I register for Self Care?

We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. Otherwi...

Support > Home > Self Care

What can I do on Self Care?

You can: View your profile and subscribed service(s) View and pay your bills Apply for Auto Debit payment method Change your subscription plan Access...

Support > Home > Self Care

What is Self Care?

Self Care is our self-service portal that allows you to manage your account and subscribed service(s) online. You can also download our Time Fibre Hom...

Support > Business > Relocation

Do I need to bring the fibre cables, optical network unit (ONU), router, and power adapters for relocation?

No, you don’t need to bring your cables for standard installation, as our service installers will provide them. However, please bring your existing ...

Support > Business > Relocation

How do I cancel my relocation appointment?

You can inform our service installers when they contact you a day before your appointment. Alternatively, reach out to us at care@time.com.my to let u...

Support > Business > Relocation

Can I relocate to another state?

Yes, you can. But first, you’ll need to check if your new address is within Time coverage. Please note that you can relocate to selected buildin...

Support > Business > Relocation

I have submitted the wrong address/relocation type. How do I withdraw my application?

You can reach out to us at care@time.com.my to withdraw your request.

Support > Business > Relocation

How do I relocate my broadband service?

Fill up the form here to submit your request. Select “Indoor/Outdoor Relocation” under modification type. The charges are as below: Re...

Support > Business > Termination

Can I request to waive the early termination penalty if i'm relocating to an area that is not covered by Time?

We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...

Support > Business > Subscription > General Information

How long does it take for Time to cancel my subscription?

You must provide us with 30 days’ notice of any intention to cancel your subscription by reaching out to us at care@time.com.my.

Support > Business > Subscription > General Information

Can I cancel my subscription during my contract term?

Yes you can. However, you will be charged for the remaining months of your contract.

Support > Business > Self Care

What is my Self Care username?

Your default Username is your MyKad/passport/business registration number. This cannot be changed.

Support > Business > Self Care

How do I register for Self Care?

We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. The pas...

Support > Business > Self Care

What is Self Care?

Self Care is a self-service portal that lets you manage your account and subscribed service(s), pay your bills and diagnose your connection all in one...

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

What do I get with this promotion?

Eligible customers who sign up for 1Gbps plan on a 24-month contract will get RM40 off their monthly broadband fee for 24 months.​

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

How long will this promotion last?

This promotion is valid from 25 November 2025 to 31 January 2026.​

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

How will my RM40 discount be applied?

The RM40 will be deducted from your monthly broadband fee for 24 months. Additional charges such as prorated fees, voice calls or add-ons will still ...

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

What devices do I get with my subscription?

We provide mesh-enabled WiFi 7 routers with our 24-month contract plans.​

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, this promotion cannot be combined with other ongoing promotions except the Time Fibre Home offer for the differently abled (OKU) and t...

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you’re still entitled to the promotion if you sign up within the promotion period. However, you’ll need to install and activate your service ...

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

Can I upgrade/downgrade my plan after I redeem this promotion?

You can upgrade your plan. You’ll continue to enjoy your RM40 discount until the 24 months are up and your contract will run on as usual. However, ...

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

What if I terminate my subscription?

If you terminate your subscription within your 24-month contract, you will:​ Forfeit the discount you’ve been enjoying; and​ Incur an early ter...

Support > Home > Promotion > Monthly Discounts on 24-Month Contract Plans

Where is this promotion available?

This promotion is available only in areas covered by Time Fibre Home broadband. You can check your coverage here: www.time.com.my/check-coverage.​

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What do I get with this promotion?

Eligible customers who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract will get RM10 off their monthly broadband fee for 12 months...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

How long will this promotion last?

This promotion is valid from 8 September 2025 to 31 October 2025.

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

How will my RM10 discount be applied?

The RM10 will be deducted from your monthly broadband fee for 12 months. Additional charges such as prorated fees, voice calls or add-ons will still a...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with our 12-month contract plans.

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Can I enjoy other promotions/offers from Time at the same time?

Unfortunately, this promotion cannot be combined with other ongoing promotions except the Time Fibre Home offer for the differently abled (OKU) and th...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?

Yes, you’re still entitled to the promotion if you sign up within the promotion period. However, you’ll need to install and activate your service ...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Can I upgrade/downgrade my plan after I redeem this promotion?

You can upgrade your plan. You’ll continue to enjoy your RM10 discount until the 12 months are up and your contract will run on as usual. However, y...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What if I terminate my subscription?

If you terminate your subscription within your 12-month contract, you will: Forfeit the discount you’ve been enjoying; and Incur an early terminati...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Where is this promotion available?

This promotion is available only in areas covered by Time Fibre Home broadband. You can check your coverage here: www.time.com.my/check-coverage.