Support > Business > New App Update

What should I do after the Time Internet app is discontinued?

You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by contacting our cus...

Support > Home > New App Update

What should I do after the Time Internet app is discontinued?

We encourage you to download the new Time Fibre Home app before it’s discontinued on 31 August 2024 for a seamless transition. You can download ...

Support > Home > New App Update

When will the old Time Internet app be discontinued?

The Time Internet app will be discontinued on 31 August 2024.

Support > Business > New App Update

When will the old Time Internet app be discontinued?

The Time Internet app will be discontinued on 31 August 2024.

Support > Home > Plans > 12-month Plan

Can I enjoy any promos or discounts with the 12-month plans?

Unfortunately, no. Promos do not apply to the 12-month plans, except for the Time Fibre Home Offer for the Differently-abled (OKU).

Support > Business > Free Upgrade 100Mbps

Will there be any changes to my plan e.g. price, contract term, discounts etc?

Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fee, c...

Support > Home > Free Speed Boost

Will there be any changes to my plan e.g. price, contract term, discounts etc?

Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fe...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What happens to my RM100 referral bonus if I’m also enjoying other ongoing promo discounts in the same month?

If you happen to be enjoying other ongoing promos at the same time as your Referral Bonus, the other bill waivers or discounts will be utilised first....

Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...

Support > Business > Promotion > Easy Switch

How will I receive the promotion discount once I have subscribed to the service?

Once your service has been activated, the RM50 discount will be deducted from your monthly bills from months 2 to 11. You’ll need to pay for your fi...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...

Support > Home > Plans > No Contract Plan

Am I entitled to any promotions or discounts with this plan?

No, subscribers to this plan are not eligible for any promotions or discounts.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

If I refer myself, can I still receive the bill discount?

No, you are not eligible for the RM100 bill discount if you refer yourself.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

When will the RM100 discount be reflected in my bill statement?

It depends on when you will receive your monthly bill statement and when your friend’s service gets activated. The RM100 bill discount may take up t...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

If I have successfully referred 3 friends this month, do I get RM300 bill discount in my next bill?

This depends on your monthly recurring broadband charges. If your monthly recurring broadband charges is less than RM300, the bill discount balance wi...

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

How will I know if I’ve received the discount?

You will see the amount deducted in your bill under the discount section.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

Will I receive any backdated discount if I’ve been using Time before this?

No backdated discount will be given. However, you’ll be able to enjoy the discount for as long as you’re subscribed to our service.

Support > Home > Pakej MyKabel

If I transfer ownership of my account, does the discount still apply?

Yes, the monthly discounts will continue for the remaining months of your contract.

Support > Business > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...

Support > Home > New App Update

What happens if I don't download the new Time Fibre Home app?

You won’t be able to access your account information, manage your services or receive customer support through the old app after it’s disc...

Support > Home > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...

Support > Business > Free Upgrade 100Mbps

What is Time’s Speed Boost all about?

Life’s too short for slow internet, so we’re bumping up the speed for our subscribers on plans below 100Mbps – for free with no strings attached...

Support > Home > Termination

Do I need to pay any charges if I terminate my service?

If you terminate your service within your contract, you’ll be subject to an early termination charge of RM500 or the sum of your remaining contractu...

Support > Home > Pakej MyKabel

What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...

Support > Home > Free Speed Boost

What is Time’s free speed boost all about?

Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...

Support > Home > Devices

Are your devices compatible with each other?

All our Huawei devices are compatible with each other except the WiFi 5 router (Huawei HG8145V5) and older devices of other brands that have been disc...

Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...

Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

Can I upgrade/downgrade my plan after I redeem this promotion?

Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...

Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

What do I get with this promotion?

As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps RM99 for First 6 Months * Every 2...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

What if I terminate my subscription?

If you terminate your subscription within your contract tenure, you will: Forfeit any discount you’ve been enjoying; and Incur an early termination...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

Can I upgrade/downgrade my plan after I redeem this promotion?

Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

What do I get with this promotion?

As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps First Month Free + RM99 for First 6 M...

Support > Business > Promotion > Easy Switch

What if I terminate my subscription?

If you terminate your subscription within your 24-month contract term, you’ll be charged the balance of your remaining contractual months and forfei...

Support > Business > Promotion > Easy Switch

Can I upgrade/downgrade my plan after I redeem this promotion?

Yes, you can. If you upgrade your plan, any discount you may be enjoying will continue with no contract reset. However, the value will follow your ini...

Support > Home > Upgrade/Downgrade Plan

When do I start paying the new charges?

You will start paying the new subscription fee once your request has been completed. You may see prorated charges in your next bill if the upgrade/dow...

Support > Home > Billing & Payment > Auto Debit

What is Auto Debit?

Auto Debit is a service that automatically deducts your monthly payments from a registered debit/credit card on a recurring basis. This is a great opt...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What happens if I terminate my subscription?

Once your subscription is terminated, you will not be able to continue enjoying the bill discounts. All discounts from new referrals or any discount b...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE)

What do I get if I successfully refer a friend?

For every successful referral, you will get a RM100 bill discount which will offset your monthly recurring broadband charges. Your friend’s service ...

Support > Home > Pakej MyKabel

If I move and relocate my service, do I still get to enjoy the promo?

Yes, as long as Pakej MyKabel is also available at your new address. Just log into Self Care, click Manage Plan > Relocate Service. If Pakej MyKabe...

Support > Home > Pakej MyKabel

Can I downgrade my plan after subscribing to Pakej MyKabel?

Yes, you can. You can downgrade your plan from the 7th month onwards by reaching out to us on Live Chat. If you downgrade within your contract period,...

Support > Home > Pakej MyKabel

Can I upgrade my plan after subscribing to Pakej MyKabel?

Yes, absolutely! You can upgrade immediately, but your monthly RM30 discount will be reduced to RM20 for your remaining contract period.

Support > Home > Pakej MyKabel

What is Pakej MyKabel?

Pakej MyKabel is an exclusive promotion available in Program Perumahan Rakyat (PPR) and Perumahan Awam (PA) buildings. It gives Time Fibre Home custom...

Support > Business > Subscription

Can I change my plan at any time during my contract term?

Yes, as long as it fits your needs. Do note that any plan downgrade is subject to Time’s approval. There are no penalty charges for upgrading/do...