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Support > Home > Billing & Payment

I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?

Yes, if you merge your account. Log in to Self Care > Manage Plan > Other Modifications and fill in the form. Once merged, you should only recei...

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Support > Home > Plans > No Contract Plan

Can I get the one-time charge waived?

Unfortunately, the one-time charge is not refundable.

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Support > Home > Plans

What Time Fibre Home plans can I choose from?

24-month Plan 12-month Plan No Contract Plan Plan speed ...

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For Home

Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

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Terms & Conditions - Free 6 Months Speed Boost

17 November 2025

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Terms & Conditions -Promo-Oct-1-2025-Oct-31-2025

3 October 2025

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Product page - Contractless

2 October 2025

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Affiliate campaign - Sep 2025

5 September 2025

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Terms & Conditions - Time Fibre Home: 500,000 Subscribers Promotion – One Year Free Internet

20 August 2025

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Terms & Conditions - Time Fibre Home: "Sign Up & Win" Lucky Draw (19 June - 30 June 2025)

11 August 2025

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Terms & Conditions - Rewards - Jiran Get Jiran

20 June 2025

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Time Digital Pulse Check: Summit 2025

13 June 2025

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Terms & Conditions - Exclusive Promo - Refer & Win (State Edition)

29 May 2025

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Terms & Conditions - Home - One Year Free Internet

21 March 2025

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Terms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)

24 February 2025

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Terms & Conditions - SME - Sign-Up Giveaway - Feb - 2025

12 February 2025

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Terms & Conditions - Home - One Year Free Broadband

20 November 2024

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Digital Pulse Check

11 November 2024

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Support > Home > New App Update

My outstanding amount is not updating even after making payment. What do I do?

There are a few things you can do: Force close the app. Go to your phone’s Settings > Apps, select Time Fibre Home from the list and tap on ...

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Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

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Terms & Conditions - Home - One Year Free Internet

29 September 2023

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PressRelease

About Us > Resource > Newsroom

Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business

Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...

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Support > Home > Troubleshooting

My router is not capable of supporting my subscribed speed. How do I purchase a new one?

If you’ve been with us for at least 20 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade n...

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Support > Home > Plans > No Contract Plan

What is a no contract plan?

The no contract plan is a Time Fibre Home plan that does not lock you into a 24-month contract. You can terminate anytime with no penalties but you wi...

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PressRelease

About Us > Resource > Newsroom

Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia

Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...

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PressRelease

About Us > Resource > Newsroom

2x the Speed. 2x the Fun. 2Gbps has Landed.

Shah Alam, 6 October 2022 – There’s a brand-new Internet plan in town and it’ll blow your soc...

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PressRelease

About Us > Resource > Newsroom

Fortinet powers TIME dotCom’s vision for a secure and connected Malaysia

Telco provider leverages Fortinet’s best-in-class technology to introduce security-driven networki...

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PressRelease

About Us > Resource > Newsroom

Resilient demand sustains growth for FY2021

Shah Alam, 25 February 2022 – TIME dotCom (TIME or the Group) posted its results for the financia...

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PressRelease

About Us > Resource > Newsroom

TIME and Partners Level Up SMEs’ Digital Game

Shah Alam, 19 August 2022 – TIME dotCom Berhad (TIME) has partnered with leading digital solution...

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PressRelease

About Us > Resource > Newsroom

TIME First in Southeast Asia to be MEF 3.0 SD-WAN Certified

Shah Alam, 27 January 2022 – TIME dotCom (TIME) announced that it has become the first telecommuni...

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PressRelease

About Us > Resource > Newsroom

TIME First Telco In Malaysia To Achieve MEF 3.0 Certification

TIME puts Malaysia on the world map by earning this important recognition for delivering consistent,...

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PressRelease

About Us > Resource > Newsroom

TIME Keeps Malaysians Connected Through It All

Shah Alam, 9 October 2020 – TIME dotCom Berhad (“TIME”) has been ranked as Malaysia’s Most ...

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PressRelease

About Us > Resource > Newsroom

TIME Makes Major Push Into Cloud Computing Via AVM Cloud Acquisition

Shah Alam, 7 January 2021 – TIME dotCom Berhad, an ASEAN-based telecommunications business, has a...

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PressRelease

About Us > Resource > Newsroom

TIME now offers private connectivity to Alibaba Cloud Express Connect in Malaysia

Shah Alam, 6 September 2022 – TIME dotCom [“TIME”] today announced their partnership with Alib...

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PressRelease

About Us > Resource > Newsroom

TIME Offers One Of Malaysia’s First Private Connections To Microsoft Azure

Shah Alam, 20 DECEMBER 2018 – TIME dotCom (“TIME”) recently launched TIME Cloud Interconnect ...

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PressRelease

About Us > Resource > Newsroom

TIME Now Offers Private Connectivity to Google Cloud in Malaysia with TIME Cloud Interconnect Direct

Shah Alam, 18 SEPT 2019 – TIME dotCom (“TIME”) today announced support for Google Cloud’s P...

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PressRelease

About Us > Resource > Newsroom

TIME Posts Healthy Revenue Growth Driven by Wholesale and Retail Contribution

Shah Alam, 28 February 2020 – TIME dotCom Berhad (“TIME” or “the Group”) closed the finan...

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PressRelease

About Us > Resource > Newsroom

TIME Records Sustained Growth for FY2020

Shah Alam, 26 February 2021 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...

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Terms & Conditions - Complimentary WiFi

12 October 2022

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Loyalty Terms & Conditions

7 October 2022

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Loyalty Programme

7 October 2022

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For Home Overview

29 August 2022

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4 March 2021

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