Support > Home > Promotion > New Subscriber Promo (100Mbps & 500Mbps)

If my first month's broadband subscription fee is free, why am I still being charged in my first bill?

The First Month Free promotion for 100Mbps plans applies to your first full month’s broadband fees. The charges you’re seeing in your very first b...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps)

If my first month’s broadband subscription fee is free, why am I still being charged in my first bill?

The First Month Free promotion applies to your first full month’s broadband fees. The charges you’re seeing in your very first bill may be prorate...

Support > Promotion > Archives > New Subscriber Promo – Online Exclusive (100Mbps, 500Mbps & 1Gbps)

If my first month’s broadband subscription fee is free, why am I still being charged in my first bill?

The Free 1 Month promotion applies to your first full month’s broadband fees. The charges you’re seeing in your very first bill may be pro-rated c...

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Home > Upgrade/Downgrade Plan

Why don't I see a "Change Broadband Plan" button on my screen?

This option will not be available if you submitted another modification request recently or if you are subscribed to our complimentary service. Chat w...

Support > Home > Upgrade/Downgrade Plan

How do I upgrade/downgrade my broadband plan?

Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade/downgrade to and follow ...

Support > Home > Termination

How do I terminate my home broadband service?

On your Self Care dashboard, click Manage Plan > Terminate Service to fill up the form and submit your request.

Support > Home > Plans > No Contract Plan

What voice plans are included with this broadband plan?

Subscribers to this plan are automatically subscribed to the Time Voice Home Basic (pay-as-you-use) voice plan.

Support > Home > Plans

Can I apply for multiple broadband subscriptions?

Yes, you can. Please reach out to us via Live Chat for further assistance.

Support > Home > Subscription > Signup

Can I apply for multiple broadband subscriptions?

Yes, you can. Please reach out to us via Live Chat for further assistance.

Support > Promotion > Archives > New Subscriber Promo (100Mbps, 500Mbps & 1Gbps)

If my first month's broadband subscription fee is free, why am I still being charged in my first bill?

The First Month On Us promotion for 100Mbps plans applies to your first full month’s broadband fees. The charges you’re seeing in your very first ...

Support > Business > Relocation

How do I relocate my broadband service?

Fill up the form here to submit your request. Select “Indoor/Outdoor Relocation” under modification type. The charges are as below: Re...