Support > Home > e-Invoice

Will my e-Invoice change how I receive my bills from Time?

No, you will continue receiving your Time bill via email or Self Care portal as usual. The only difference is that your bill will include an e-Invoice...

Support > Home > Time Fibre Home App > Bill Payment

I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...

Support > Home > Time Fibre Home App > Bill Payment

How do I pay my bill on the Time Fibre Home app?

All you have to do is open up your app and tap on “Pay Now”. Or watch this handy step-by-step video guide:

Support > Business > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you will no longer b...

Support > Home > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...

Support > Home > Self Care > Bill Payment

I paid my bill via Self Care. When will my payment be reflected?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...

Support > Home > Billing & Payment

How do I pay my bill?

Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month and 12-month contract plan subscribers, ple...

Support > Home > Billing & Payment

I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?

Yes, if you merge your account. Log in to Self Care > Manage Plan > Other Modifications and fill in the form. Once merged, you should only recei...

Support > Home > Self Care

Where do I check and download my itemised bills?

Log in to Self Care > Bills. All your previous bills will be listed here and are available to view and download.

Support > Business > Billing & Payment

How do I pay my bill?

You can log in to Self Care to view your bills and make quick and easy online payments. For all other payment methods, click here.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 600Mbps 1-Month Free* 1Gbps 1-Month Free* Please tak...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

What happens to my RM50 referral bonus if I’m also enjoying other promo discounts at the same time?

Your other promo discounts will apply first. Any excess amount from your referral bonus will be carried forward to future bills with no expiration.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

What happens to my RM100 referral bonus if I’m also enjoying other promo discounts at the same time?

Your other promo discounts will apply first. Any excess amount from your referral bonus will be carried forward to future bills with no expiration.

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 500Mbps 1-Month Free* 1Gbps 1-Month Free* Please not...

Support > Home > e-Invoice

How long does it take for my e-Invoice request to be processed?

Your e-Invoice registration will take effect on your next bill. To ensure timely processing, please submit your request at least 2 days before your ne...

Support > Home > e-Invoice

How can I confirm that my broadband subscription is registered for an e-Invoice?

Once registered, your Time bill will include an e-Invoice QR code. You can scan the QR code to verify that your billing information has been submitted...

Support > Home > Time Fibre Home App

What is the Time Fibre Home app?

The Time Fibre Home app is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With jus...

Support > Business > New App Update

Does Self Care have all the features of the old app?

Yes, Self Care offers all the essential features you previously enjoyed on the old app, including managing your account, paying bills and troubleshoot...

Support > Business > New App Update

What should I do after the Time Internet app is discontinued?

You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by reaching out to us...

Support > Home > New App Update

What's new about the Time Fibre Home app?

The new Time Fibre Home app offers a streamlined and intuitive interface for managing your Time Fibre Home account, making it easier and more seamless...

Support > Home > Devices

Is installation free?

For new subscribers or existing subscribers who received free devices as part of their plan or promotion, any installation carried out by our Tech Nin...

Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

What do I get with this promotion?

As a new subscriber of the Time Fibre Home 600Mbps plan, you get to enjoy a monthly broadband fee of RM99 for the first 6 full months.​ Do note that...

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Home > Billing & Payment > Auto Debit

What is Auto Debit?

Auto Debit is a service that automatically deducts your monthly payments from a registered debit/credit card on a recurring basis. This is a great opt...

Support > Home > Billing & Payment

Is there a Time branch for me to make payment?

While we don’t have a physical branch for payments, you can register for Self Care or download the Time Fibre Home app to view your bills and make q...

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

What is this offer about?

Malaysian citizens who are registered as Person(s) with Disabilities or Orang Kelainan Upaya (OKU) will be able to enjoy RM10 off their monthly Time F...

Support > Business > Subscription > General Information

What fees do I need to pay if I decide to subscribe?

You may be required to pay the following one-time service fees, which will be included in your first bill: Special Building Requirement Fee – s...