Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

Can I still receive the bill discount if I refer myself?

No, you won’t be eligible for the RM50 bill discount.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

Can I still receive the bill discount if I refer myself?

No, you won’t be eligible for the RM100 bill discount.

Support > Home > e-Invoice

Will my e-Invoice change how I receive my bills from Time?

No, you will continue receiving your Time bill via email or Self Care portal as usual. The only difference is that your bill will include an e-Invoice...

Support > Home > Time Fibre Home App > Bill Payment

I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...

Support > Business > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you will no longer b...

Support > Home > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...

Support > Home > Self Care > Bill Payment

I paid my bill via Self Care. When will my payment be reflected?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...

Support > Home > Termination

When will I receive my final bill?

You’ll receive your final bill within 5 days of your termination date.

Support > Home > Billing & Payment

I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?

Yes, if you merge your account. Log in to Self Care > Manage Plan > Other Modifications and fill in the form. Once merged, you should only recei...

Support > Home > Billing & Payment

I've received my first bill. Why is my payment amount higher than my monthly subscription fee?

Your first bill may be higher than your subscription fee because it may contain pro-rated charges and advanced billing of your broadband fee. Watch ou...

Support > Business > Termination

When will I receive my final bill?

The final bill will be generated on the next bill cycle after the service is terminated.

Support > Business > Billing & Payment

Why haven’t I received my bill?

There could be a few reasons why your bill didn’t make it to your inbox: Invalid email address: There might be typos or formatting errors. Inactive...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

How will I receive the promotion discount once I’ve subscribed?

The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

How will I receive the promotion discount once I’ve subscribed?

The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...

Support > Home > Devices

Is installation free?

For new subscribers or existing subscribers who received free devices as part of their plan or promotion, any installation carried out by our Tech Nin...

Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

How will I receive the promotion discount once I have subscribed to the service?

The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...

Support > Home > Termination

When will I receive my refund? Will I be notified after my refund is processed

The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.

Support > Home > Billing & Payment > Auto Debit

What do I get if I register for Auto Debit?

When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.

Support > Home > Billing & Payment > Auto Debit

What is Auto Debit?

Auto Debit is a service that automatically deducts your monthly payments from a registered debit/credit card on a recurring basis. This is a great opt...

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

How will I know if I’ve received the discount?

You will see the amount deducted in your bill under the discount section.

Support > Business > Termination

When will I receive my refund? Will I be notified after my refund is processed?

The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.