Support > Home > Termination

Do I still need to pay for any additional charges after the termination?

Yes, you may have to if there are charges incurred during your termination notice period such as voice usage. They will appear on your final bill.

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

How will my RM10 discount be applied?

The RM10 will be deducted from your monthly broadband fee for 12 months. Additional charges such as prorated fees, voice calls or add-ons will still a...

Support > Business > Subscription > Pricing & Contracts

What is the difference between the contract periods available?

0-month contract: Requires an RM1,200 upfront charge, no free bundle items (router/voice). 12-month contract: Includes additional RM66/month. 24-mont...

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 600Mbps 1-Month Free* 1Gbps 1-Month Free* Please tak...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 500Mbps 1-Month Free* 1Gbps 1-Month Free* Please not...

Support > Home > Relocation

Can my relocation fee be waived?

Yes, only if you’ve completed your contract and are moving to a different address (outdoor relocation). You can only get this waiver once per broadb...

Support > Home > Devices

Is installation free?

For new subscribers or existing subscribers who received free devices as part of their plan or promotion, any installation carried out by our Tech Nin...

Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

What do I get with this promotion?

As a new subscriber of the Time Fibre Home 600Mbps plan, you get to enjoy a monthly broadband fee of RM99 for the first 6 full months.​ Do note that...

Support > Home > Subscription > Installation

Does it cost extra to install after work hours?

Nope. There’s no additional charge

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Home > Subscription > Installation

Do I need to pay for installation?

We provide complimentary basic cabling services from the locations outlined in the table below to the location you have designated for your equipment ...

Support > Home > Subscription > Signup

What fees do I need to pay if I decide to subscribe?

Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...

Support > Business > Devices

Do I need to pay for installation?

We provide basic cabling services of up to 20 metres from point-of-entry i.e. main door (6 metres from the socket for buildings with pre-laid fibre) t...