Support > Business > Loyalty Upgrade

What if I’m moving to a new address? Can I still get the upgraded speed?

Yes, absolutely! You’ll get to enjoy the new speeds in your workplace as long as you’re an existing Time Fibre Business subscriber who has subscri...

Support > Home > Free Speed Boost

What if I’m moving to a new address? Can I still get the free speed boost?

Yes, absolutely! You’ll get to enjoy the new speeds in your new home as long as you’re an existing Time Fibre Home 100Mbps, 300Mbps and 500Mbps su...

Support > Home > Devices

How do I pay for the mesh WiFi add-ons?

There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...

Support > Business > Subscription

Do I get to retain my existing Value Added Services (VAS) if I modify my plan?

Yes. All your existing VAS subscriptions will remain.

Support > Home > Devices

Is installation free?

For new subscribers or existing subscribers who received free devices as part of their plan or promotion, any installation carried out by our Tech Nin...

Support > Business > Devices

How do I get these devices?

You will receive a complimentary router with your new subscription of Time Fibre Business. You’ll also have the option to add on more devices during...