Found 134 result(s) for "Ro"
Thriving Through Disruption: The Strategic Role of Business Continuity Planning and Management
21 May 2025
Learn MoreSupport > Business > Subscription > Additional Service
Can I connect the phone lines provided by Time to my fax and/or credit card terminal?
Yes, you can.
Learn MoreSupport > Business > Subscription > Additional Service
How many voice line(s) are bundled together with the subscription of Time Fibre Business and Time Fibre Business Pro?
The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe for the Time Basic Voice Line.
Learn MoreSupport > Business > Subscription > Pricing & Contracts
Are there any promotions available?
Free One month Promo for Online Subscription of the 600Mbps and 1Gbps plans. For more info click here.
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
How will I receive the promotion discount once I’ve subscribed?
The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
If my first month’s broadband subscription fee is free, why am I still being charged on my first bill?
Your first full month’s broadband subscription is free. However, your first bill may include: Prorated charges for the period of usage before your ...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be eligible for the promotion as long as you sign up during the promotion period. However, if the installation is not completed wi...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
How do I sign up for this promotion?
You can sign up online via https://www.time.com.my/for-sme.
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
Can I upgrade or downgrade my plan after redeeming this promotion?
Yes, you can upgrade your plan at any time. Any existing promotions will remain in effect until fully redeemed, and your contract will not be reset Yo...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only use one promotion at a time. Once you’ve selected a promotion and submitted your application, you won’t be able to...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
Who is eligible for this promotion?
New subscribers of the Time Fibre Business 600Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my/for-sme.
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
How long will this promotion last?
This promotion is valid from 15th April 2025 until further notice.
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
When is the promo period?
The campaign begins on 10th April 2025 and will continue while stocks last
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
What do I get with this promotion?
As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 600Mbps 1-Month Free* 1Gbps 1-Month Free* Please tak...
Learn MoreAbout Us > Career > Graduate Development Program
Graduate Development Program
6 March 2025
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
Who is eligible to be a referee under this programme?
Only new Time Fibre Home subscribers are eligible to be referred. Returning or existing customers are not eligible for this programme.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
What happens to my RM50 referral bonus if I’m also enjoying other promo discounts at the same time?
Your other promo discounts will apply first. Any excess amount from your referral bonus will be carried forward to future bills with no expiration.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
Who is eligible to refer friends under this programme?
All Time Fibre Home subscribers with an active subscription can refer friends and family.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
What happens to my RM100 referral bonus if I’m also enjoying other promo discounts at the same time?
Your other promo discounts will apply first. Any excess amount from your referral bonus will be carried forward to future bills with no expiration.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be eligible for the promotion as long as you sign up during the promotion period. However, if the installation is not completed wi...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
How will I receive the promotion discount once I’ve subscribed?
The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
If my first month’s broadband subscription fee is free, why am I still being charged on my first bill?
Your first full month’s broadband subscription is free. However, your first bill may include: Prorated charges for the period of usage before your ...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
How do I sign up for this promotion?
You can sign up online via https://www.time.com.my/for-sme.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
Can I upgrade or downgrade my plan after redeeming this promotion?
Yes, you can upgrade your plan at any time. Any existing promotions will remain in effect until fully redeemed, and your contract will not be reset Yo...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only use one promotion at a time. Once you’ve selected a promotion and submitted your order, you won’t be able to switc...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
How long will this promotion last?
This promotion is valid from 15 December 2024 until 14 April 2025.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
What do I get with this promotion?
As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 500Mbps 1-Month Free* 1Gbps 1-Month Free* Please not...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
Who is eligible for this promotion?
New subscribers of the Time Fibre Business 500Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my.
Learn MoreTerms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)
24 February 2025
Learn MoreSupport > Home > e-Invoice
Will my e-Invoice change how I receive my bills from Time?
No, you will continue receiving your Time bill via email or Self Care portal as usual. The only difference is that your bill will include an e-Invoice...
Learn MoreSupport > Home > e-Invoice
How long does it take for my e-Invoice request to be processed?
Your e-Invoice registration will take effect on your next bill. To ensure timely processing, please submit your request at least 2 days before your ne...
Learn MoreSupport > Home > e-Invoice
How can I confirm that my broadband subscription is registered for an e-Invoice?
Once registered, your Time bill will include an e-Invoice QR code. You can scan the QR code to verify that your billing information has been submitted...
Learn MoreSupport > Home > e-Invoice
What is an e-invoice, and how does it affect my broadband subscription with Time?
An e-Invoice is a digital invoice that records a transaction between a supplier (i.e. Time) and a buyer (registered Time customer) in a structured, ma...
Learn MoreSupport > Home > Devices
I opted for the RM99 router upgrade for my 200Mbps plan to get a WiFi 7 device instead of WiFi 6. Do I own this device?
While the RM99 fee is for upgrading your router to WiFi 7, the device itself remains the property of Time. This allows us to ensure you have the lates...
Learn MoreSupport > Business > Self Care
What if I have trouble logging in to Self Care?
If you encounter any issues with logging in, you can try resetting your password first. Otherwise, reach out to us at care@time.com.my or 1800-18-2828...
Learn MoreSupport > Home > Time Fibre Home App
My app doesn’t seem to be working properly. What can I do?
If you encounter any issues with the app or want to provide feedback, reach out to us via Live Chat.
Learn MoreSupport > Home > WiFi 7
I don't have any WiFi 7 devices yet. Should I still upgrade my router?
Absolutely! Upgrading to a WiFi 7 router future-proofs your network and ensures smooth connectivity when you eventually get WiFi 7 devices. Plus, you&...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Should I opt for Fibre-To-The-Room (FTTR) or mesh WiFi?
That really depends on your needs and preferences. If you prioritise ease of use, affordability and flexibility, mesh WiFi offers a good balance betwe...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?
In essence, FTTR and mesh WiFi both tackle coverage issues in areas with weak connections. But they do differ in terms of setup, performance, cost and...
Learn MoreSupport > Business > New App Update
What if I have trouble logging in to Self Care?
If you encounter any issues with logging in, you can try resetting your password first. Otherwise, reach out to us at care@time.com.my or 1800-18-2828...
Learn MoreSupport > Home > New App Update
What if I have trouble downloading or logging in to the new app?
Make sure that you’re using the latest version of the app and try resetting your password first. If you’re still encountering issues, plea...
Learn MoreSupport > Home > New App Update
I can't use the WiFi Manager features like WiFi Configuration and Parental Controls. Why?
The WiFi Manager features are only compatible with the device models below: WiFi 7: HG8145B7N WiFi 6: HG8145X6 / HG8145X6-10 / HG8245X6 / HN8245X6 / V...
Learn MoreSupport > Home > New App Update
Why are you introducing a new app?
We’re excited to introduce the new Time Fibre Home app to enhance your overall Internet experience. This new app offers improved functionality a...
Learn MoreSupport > Home > Plans > 12-month Plan
Can I enjoy any promos or discounts with the 12-month plans?
Unfortunately, no. Promos do not apply to the 12-month plans, except for the Time Fibre Home Offer for the Differently-abled (OKU).
Learn MoreSupport > Home > Subscription > Installation
What is the installation process like?
The installation process might differ slightly depending on the type of building you live in — whether it has prelaid fibre or not. If your unit has...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How do I upgrade my broadband plan?
Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade to and follow the on-scr...
Learn MoreSupport > Home > Devices
How do I change my WiFi 7 (HG8145B7N) or WiFi 6 (HG8145X6) devices from working as an Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 7 (Huawei HG8145B7N) and WiFi 6 (HG8145X6) devices work as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which com...
Learn MoreSupport > Home > Devices
What is the difference between the mesh WiFi and Fibre-To-The-Room (FTTR)?
In essence, FTTR and mesh WiFi both tackle coverage issues by strategically placing child or satellite nodes in areas with weak connections. The key d...
Learn MoreSupport > Home > Devices
How does a mesh node improve my home WiFi experience?
A mesh node extends your home WiFi coverage. When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal o...
Learn MoreSupport > Home > Devices
What does a mesh-enabled router mean?
A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Our mesh-ready routers eliminate the...
Learn MoreSupport > Home > Devices
I'm currently using a 3rd party router. Which device can I purchase to extend WiFi coverage?
You may refer to the official website of your device’s brand to check on mesh devices compatible with your router. Otherwise, you can check on Self ...
Learn MoreSupport > Home > Devices
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...
Learn MoreSupport > Home > Devices
What type of device(s) can I purchase from Time?
Our WiFi 7 and WiFi 6 mesh nodes are available to purchase via the Shop tab in Self Care. Do note that these mesh devices are not compatible with Gig ...
Learn MoreSupport > Home > Devices
What type of devices do I get from Time?
We provide mesh-enabled WiFi routers with all our plans. Based on your building type and installation requirements, you may receive: Plan 24-month...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
If my first month's broadband subscription fee is free, why am I still being charged in my first bill?
Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
If my first month's broadband subscription fee is free, why am I still being charged in my first bill?
Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
How do I sign up for this promotion?
You can sign up with our authorised dealers.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
Who is eligible for this promotion?
New subscribers of the Time Fibre Home 200Mbps or 600Mbps subscribers on a 24-month contract.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps RM99 for First 6 Months *Every 20...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Who is eligible for this promotion?
New subscribers of the Time Fibre Home 200Mbps, 600Mbps, 1Gbps and 2Gbps subscribers on a 24-month contract who sign up online via www.time.com.my.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
How long will this promotion last?
This promotion is valid from 8 August 2024 – 30 June 2025.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
How long will this promotion last?
This promotion is valid from 8 August 2024 – 30 June 2025.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps First Month Free + RM99 for First 6 M...
Learn MoreAbout Us > Resource > Newsroom
Time sees continued growth in 1H 2023
TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...
Learn MoreAbout Us > Resource > Newsroom
Time starts the year strong with sustained growth for Q1 2023
TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...
Learn MoreAbout Us > Resource > Newsroom
Time delivers solid FY2022 performance with growth across all customer segments
TIME dotCom (Time or the Group) recorded another solid performance for the financial year ended 31 D...
Learn MoreSupport > Home > Subscription > Signup
How do I make payment for deposits/upfront payment?
You can pay using a credit card, debit card or eWallet namely Grab, Boost, Touch ‘n Go and MAE.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
How will I receive the promotion discount once I have subscribed to the service?
The discounts will be deducted from your first full month’s bill or the monthly bills until month 6, whichever applicable. However, other charges su...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
How do I sign up for this promotion?
You can sign up online via www.time.com.my.
Learn MoreSupport > Home > 2Gbps
How fast can 2Gbps be? Will it be noticeably different from 1Gbps?
A high bandwidth plan like 2Gbps means it can support more devices and more concurrent activities like streaming and gaming. Whether your household is...
Learn MoreSupport > Home > 2Gbps
Is the router compatible with your other devices?
Yes, our 2Gbps router is compatible with all our current Huawei WiFi 6 devices models except for Gig Speed Home (Fibre-To-The-Room) devices.
Learn MoreSupport > Home > 2Gbps
How many LAN ports does the router have?
The 2Gbps router has 4 LAN ports, including one (1) 2.5Gbps port.
Learn MoreSupport > Home > 2Gbps
What router are you providing with the 2Gbps plan?
We provide a high-performance WiFi router equipped with a 2.5Gbps LAN port with every 2Gbps subscription.
Learn MoreSupport > Home > Relocation
What should I do if I submitted the wrong address or relocation type?
You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.
Learn MoreSupport > Home > Relocation
How do I relocate my broadband service?
Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Why don't I see a "Change Broadband Plan" button on my screen?
This option will not be available if you submitted another modification request recently or if you are subscribed to our complimentary service. Chat w...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How long does it take to process my upgrade/downgrade?
The request will be processed within 7 working days.
Learn MoreSupport > Home > Termination
When will I receive my refund? Will I be notified after my refund is processed
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
Learn MoreSupport > Home > Troubleshooting
Am I able to configure parental controls on the WiFi router provided by Time?
Yes. The parental controls feature is built into any router we provide. You can access step-by-step guidelines to configure parental controls by click...
Learn MoreSupport > Home > Troubleshooting
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > Troubleshooting
My router is not capable of supporting my subscribed speed. How do I purchase a new one?
If you’ve been with us for at least 20 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade n...
Learn MoreSupport > Home > Troubleshooting
What do the lights on my router indicate?
For more details about what your router lights indicate, click here.
Learn MoreSupport > Home > Plans > No Contract Plan
What voice plans are included with this broadband plan?
Subscribers to this plan are automatically subscribed to the Time Voice Home Basic (pay-as-you-use) voice plan.
Learn MoreSupport > Home > Plans > No Contract Plan
Am I entitled to any promotions or discounts with this plan?
No, subscribers to this plan are not eligible for any promotions or discounts.
Learn MoreSupport > Home > Plans
Can I apply for multiple broadband subscriptions?
Yes, you can. Please reach out to us via Live Chat for further assistance.
Learn MoreSupport > Home > Plans
What Time Fibre Home plans can I choose from?
24-month Plan 12-month Plan No Contract Plan Plan speed ...
Learn MoreSupport > Home > Subscription > Installation
Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?
Yes, you can. Our installers can configure your personal equipment for a fee of RM80/hour, up to a maximum of RM300 per day. This fee is paid directl...
Learn MoreSupport > Home > Subscription > Installation
Will there be any drilling involved during the installation process?
Yes, some drilling may be necessary, but we will request your prior approval.
Learn MoreSupport > Home > Subscription > Signup
Can I apply for multiple broadband subscriptions?
Yes, you can. Please reach out to us via Live Chat for further assistance.
Learn MoreSupport > Home > Subscription > Signup
How do I switch to Time from another service provider?
Contact your current broadband provider to start the termination process. Be mindful of any penalties incurred if your termination is within the cont...
Learn MoreSupport > Home > Subscription > Coverage
I live in a landed property. When will Time Fibre Home be available to me?
We’d love to serve all Malaysians with the broadband they deserve, but we’re currently only able to service selected landed properties. Fo...
Learn MoreSupport > Home > Promotion > Time Rewards
Why was I not able to grab the reward from Self Care?
Time Rewards is now available exclusively on Time Internet App. If you do not have the app yet, fret not. Simply download and install the app from:
Learn MoreSupport > Home > Promotion > Time Rewards
Am I eligible to participate in Time Rewards programme?
You will need to be an active Time Fibre Home subscriber with the Time Fibre Home App to be eligible to participate in Time Rewards. Download and inst...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
If I transfer ownership of my subscription to a differently-abled person, will he/she be entitled for the promotion?
Yes, they can enjoy the promotion as long as they are registered as a Person(s) with Disabilities or Orang Kelainan Upaya (OKU) with a valid OKU card....
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
Can I enjoy other promotions/offers from Time concurrently?
Yes, you can enjoy this promotion with other promotions that we are running. For example, the RM10 off OKU offer stacked with a RM10 off x 24 months p...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
Is this plan available for Astro IPTV subscribers?
No, this plan is not applicable to Astro IPTV subscribers.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Home > Pakej MyKabel
Can I enjoy other promotions/offers from Time at the same time?
The Pakej MyKabel promo cannot be stacked with other promos except for the Time Fibre Home Offer for the Differently-abled (OKU). If you’re a new Ti...
Learn MoreSupport > Home > Pakej MyKabel
If I move and relocate my service, do I still get to enjoy the promo?
Yes, as long as Pakej MyKabel is also available at your new address. Just log into Self Care, click Manage Plan > Relocate Service. If Pakej MyKabe...
Learn MoreSupport > Home > Pakej MyKabel
How long will this promotion last?
This promotion is valid until 31 August 2025. You’ll have to sign up within the promo period and activate your service within 2 months of your signu...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be entitled to the promotion as long as you sign up within the promotion period. However, if the installation has not taken place ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Business > Relocation
Do I need to bring the fibre cables, optical network unit (ONU), router, and power adapters for relocation?
No, you don’t need to bring your cables for standard installation, as our service installers will provide them. However, please bring your existing ...
Learn MoreSupport > Business > Relocation
I have submitted the wrong address/relocation type. How do I withdraw my application?
You can reach out to us at care@time.com.my to withdraw your request.
Learn MoreSupport > Business > Relocation
How do I relocate my broadband service?
Fill up the form here to submit your request. Select “Indoor/Outdoor Relocation” under modification type. The charges are as below: Re...
Learn MoreSupport > Business > Termination
When will I receive my refund? Will I be notified after my refund is processed?
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
Learn MoreSupport > Business > Devices
What happens if the equipment provided by Time becomes faulty, damaged or lost during my contract period?
All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...
Learn MoreSupport > Business > Devices
I’m currently using a 3rd party router. Which device can I purchase to extend coverage?
You may refer to the official website of the device you have purchased to check on compatible mesh devices with your router.
Learn MoreSupport > Business > Devices
How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreSupport > Business > Devices
What does a “mesh-enabled router” mean?
A mesh-enabled router means the device is equipped with mesh capabilities. A traditional Mesh WiFi setup typically requires a mesh node to be placed n...
Learn MoreSupport > Business > Subscription > Additional Service
Can I connect the phone lines provided by Time to my fax and/or credit card terminal?
Yes, you can.
Learn MoreSupport > Business > Devices
Can I request Time to configure my own router?
Yes, you can but you will be charged RM80.
Learn MoreAbout Us > Resource > Newsroom
Time’s 9M 2022 Growth Remains Resilient
Shah Alam, 28 November 2022 – TIME dotCom (Time or the Group) announced its financial results for...
Learn MoreAbout Us > Resource > Newsroom
Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia
Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...
Learn MoreAbout Us > Resource > Newsroom
Resilient demand sustains growth for FY2021
Shah Alam, 25 February 2022 – TIME dotCom (TIME or the Group) posted its results for the financia...
Learn MoreAbout Us > Resource > Newsroom
Resilient Growth Recorded in Q1 2020
Shah Alam, 28 May 2020 – TIME dotCom Berhad (“TIME” or “the Group”) recorded consolidated...
Learn MoreAbout Us > Resource > Newsroom
TIME Continues Growth Momentum in 1H 2021
Shah Alam, 27 August 2021 – TIME dotCom (“TIME” or the “Group”) posted consolidated Group...
Learn MoreAbout Us > Resource > Newsroom
TIME Delivers Group Revenue of RM983 million in FY2018
Shah Alam, 28 February 2019 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...
Learn MoreAbout Us > Resource > Newsroom
TIME Delivers Solid Growth in 1H 2022
Shah Alam, 29 August 2022 – TIME dotCom (TIME or the Group) today announced its results for the pe...
Learn MoreAbout Us > Resource > Newsroom
TIME Keeps Malaysians Connected Through It All
Shah Alam, 9 October 2020 – TIME dotCom Berhad (“TIME”) has been ranked as Malaysia’s Most ...
Learn MoreAbout Us > Resource > Newsroom
TIME Offers One Of Malaysia’s First Private Connections To Microsoft Azure
Shah Alam, 20 DECEMBER 2018 – TIME dotCom (“TIME”) recently launched TIME Cloud Interconnect ...
Learn MoreAbout Us > Resource > Newsroom
TIME Posts Healthy Revenue Growth Driven by Wholesale and Retail Contribution
Shah Alam, 28 February 2020 – TIME dotCom Berhad (“TIME” or “the Group”) closed the finan...
Learn MoreAbout Us > Resource > Newsroom
TIME Posts Resilient Growth for Q1 2021
Shah Alam, 26 February 2021 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...
Learn More