Support > Home > Plans > Voice Plans

What should I do if my phone is lost or stolen?

In the unfortunate event of a lost or stolen phone, reach out to us via Live Chat to deactivate your account.

Support > Home > Plans > Voice Plans

I have changed my phone. How do I log in to Time Voice App?

You need to retrieve a new QR code on Self Care. Once you’re logged in, click on ’Activate Time Voice App’ under Voice. Click the ’Generate QR...

Support > Home > Plans > Voice Plans

I want to subscribe to an additional voice line. Do I purchase my own phone and perform the setup myself?

No, all additional voice lines will be accessed exclusively via the Time Voice app. Just follow the simple steps below: Download the Time Voice app o...

Support > Business > Subscription > Voice

Can I connect the phone lines provided by Time to my fax and/or credit card terminal?

Yes, you can.

Support > Home > New App Update

My outstanding amount is not updating even after making payment. What do I do?

There are a few things you can do: Force close the app. Go to your phone’s Settings > Apps, select Time Fibre Home from the list and tap on ...

Support > Home > Devices

Is there a warranty period for the devices?

All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...

Support > Home > Plans > Voice Plans

Is there an app for Time Voice?

Yes, download our Time Voice App on the Google Play Store or Apple App Store and carry your land line with you wherever you go on your mobile phone. ...

Support > Home > Plans > Voice Plans

What are the differences between Time Voice Home Basic, Time Voice Home Lite and Time Voice Home Max?

Time Voice Home Basic Time Voice Home Lite Time Voice Home Max No monthly commitment fee and pay-as-you-use. RM2.50 per month RM10 per month N...

Support > Home > Complaint Management Process

What kind of information do I need to include in the complaint?

To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...

Support > Business > Subscription > Voice

What additional services can I subscribe to in addition to the Time Basic Voice Line service?

We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...

Support > Business > Complaint Management Process

What kind of information do I need to include in the complaint?

To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...