Support > Home > Time Fibre Home App > Bill Payment

How do I pay my bill on the Time Fibre Home app?

All you have to do is open up your app and tap on “Pay Now”. Or watch this handy step-by-step video guide:

Support > Home > Self Care > Bill Payment

How do I pay my bill via Self Care?

Just click on the “Pay Now” on your dashboard and follow the instructions onscreen.

Support > Home > Billing & Payment > Auto Debit

Do I have to pay my outstanding balance in order to apply for Auto Debit?

Yes, any outstanding balance will have to be cleared in order to complete your Auto Debit registration. If you would like to make payment for your out...

Support > Home > Billing & Payment

How do I pay my bill?

Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month and 12-month contract plan subscribers, ple...

Support > Business > Billing & Payment

How do I pay my bill?

You can log in to Self Care to view your bills and make quick and easy online payments. For all other payment methods, click here.

Support > Home > Termination

Can I opt to pay the termination charges after my service is terminated?

Unfortunately no, you will need to pay for termination charges to proceed with the termination.

Support > Home > Time Fibre Home App > Bill Payment

I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...

Support > Business > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you will no longer b...

Support > Home > New App Update

My outstanding amount is not updating even after making payment. What do I do?

There are a few things you can do: Force close the app. Go to your phone’s Settings > Apps, select Time Fibre Home from the list and tap on ...

Support > Home > New App Update

Can I still use the old app to access my account and pay bills?

You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...

Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...

Support > Home > Devices

What will happen to my 24-month payment plan if I want to transfer ownership of my account or terminate my subscription?

You’ll be required to settle early when you make your transfer of ownership or termination request.

Support > Home > Devices

Can I settle my 24-month payment plan early?

Yes, you absolutely can. Just reach out to our CS team on Live Chat to get the ball rolling.

Support > Home > Devices

How do I pay for the mesh WiFi add-ons?

There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...

Support > Home > Gig Speed Home (FTTR)

How do I pay for Gig Speed Home?

There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicabl...

Support > Home > Self Care > Bill Payment

I paid my bill via Self Care. When will my payment be reflected?

Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...

Support > Home > Transfer of Ownership

Will my nominee be required to make any advance payment?

If your nominee is not a Malaysian citizen or permanent resident, they will be required to pay the foreigner deposit of RM500. This amount will be cha...

Support > Home > Billing & Payment

My line is suspended but I've made my payment. How long will it take to restore my service?

Payment method Time Self Care, Quickpay, Time Fibre Home app, JomPAY Within an hour Other payment methods Within 24 hours Talk to us via ...

Support > Home > Billing & Payment

Is there a Time branch for me to make payment?

While we don’t have a physical branch for payments, you can register for Self Care or download the Time Fibre Home app to view your bills and make q...

Support > Home > Billing & Payment

I've received my first bill. Why is my payment amount higher than my monthly subscription fee?

Your first bill may be higher than your subscription fee because it may contain pro-rated charges and advanced billing of your broadband fee. Watch ou...

Support > Business > Termination

Do I need to pay a penalty if I terminate my service?

Yes, you will be charged for the remaining months of your contract.

Support > Business > Devices

How do I make payment for these devices?

You can pay for our WiFi devices purchased during the signup process using your credit/debit card or through the Self Care shop using online banking, ...

Support > Business > Subscription > Upgrade, Downgrade & Termination

What happens if I terminate my contract early?

If you terminate a 12- or 24-month contract, you must pay an Early Termination Penalty (ETP) for the remaining contractual days.

Support > Home > e-Invoice

How do I register for an e-Invoice and how do I get/obtain my Tax Identification Number (TIN)?

You can register by emailing your NRIC/Passport number and Tax Identification number (TIN) to einvoicequery@time.com.my. Malaysian tax payers (includi...

Support > Business > New App Update

Does Self Care have all the features of the old app?

Yes, Self Care offers all the essential features you previously enjoyed on the old app, including managing your account, paying bills and troubleshoot...

Support > Business > New App Update

What should I do after the Time Internet app is discontinued?

You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by reaching out to us...

Support > Home > Relocation

Can my relocation fee be waived?

Yes, only if you’ve completed your contract and are moving to a different address (outdoor relocation). You can only get this waiver once per broadb...

Support > Home > Devices

Is installation free?

For new subscribers or existing subscribers who received free devices as part of their plan or promotion, any installation carried out by our Tech Nin...

Support > Home > Gig Speed Home (FTTR)

What if I terminate my subscription?

If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...

Support > Home > Gig Speed Home (FTTR)

Can I transfer ownership of my Gig Speed Home service to someone else?

Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Home > Billing & Payment > Auto Debit

What happens if an Auto Debit transaction fails? What can I do?

We will make a second attempt to charge your card 7 days following the last failed transaction. Should the second attempt fail, we recommend you make ...

Support > Home > Billing & Payment > Auto Debit

What do I do if I want to change my debit/credit card details or I want to cancel my Auto Debit registration?

Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto...

Support > Home > Billing & Payment > Auto Debit

When will you start charging my debit/credit card?

When you’ve successfully registered for Auto Debit, payments will be charged to your debit/credit card from the next bill cycle onwards.

Support > Home > Billing & Payment > Auto Debit

How do I know if my Auto Debit registration was successful?

Upon successful registration, we’ll send an email to the email address you have registered with us.

Support > Home > Billing & Payment

How do I read my bill?

Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), ...

Support > Home > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Home > Subscription > Installation

Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?

Yes, you can. Our installers can configure your personal equipment for a fee of RM80/hour, up to a maximum of RM300 per day. This fee is paid directl...

Support > Home > Subscription > Installation

Can I appoint my own contractor to perform internal wiring?

Yes, however, we recommend that only Time-authorised installers perform any installation-related work to ensure that they are completed properly and t...

Support > Home > Subscription > Signup

What documents are required for subscription?

MyKad or passport for non-Malaysians Credit card (MasterCard/Visa) if the Auto Debit payment method is selected

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

If I transfer ownership of my subscription to a differently-abled person, will he/she be entitled for the promotion?

Yes, they can enjoy the promotion as long as they are registered as a Person(s) with Disabilities or Orang Kelainan Upaya (OKU) with a valid OKU card....

Support > Business > Transfer of Ownership

How do I request for a transfer of ownership?

You will need to email the following documents to us at care@time.com.my: Transfer of Ownership Form One and Form Two Copy of the new owner’s NRIC/p...

Support > Business > Billing & Payment

What charges will appear on my bill?

Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), ...

Support > Business > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Business > Subscription > General Information

What documents are required for subscription?

You are required to submit or upload a copy of: Your MyKad (or passport if you are not Malaysian); Form 9 (local company); Form 79, Form 80, Form 80a...

Support > Business > Billing & Payment

Why haven’t I received my bill?

There could be a few reasons why your bill didn’t make it to your inbox: Invalid email address: There might be typos or formatting errors. Inactive...