Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

What happens to my RM50 referral bonus if I’m also enjoying other promo discounts at the same time?

Your other promo discounts will apply first. Any excess amount from your referral bonus will be carried forward to future bills with no expiration.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

What happens to my RM100 referral bonus if I’m also enjoying other promo discounts at the same time?

Your other promo discounts will apply first. Any excess amount from your referral bonus will be carried forward to future bills with no expiration.

Support > Home > Devices

What is an Optical Network Unit (ONU)?

The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...

Support > Business > Relocation

Do I need to bring the fibre cables, optical network unit (ONU), router, and power adapters for relocation?

No, you don’t need to bring your cables for standard installation, as our service installers will provide them. However, please bring your existing ...

Support > Business > Devices

What is an Optical Network Unit (ONU)?

The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

What happens if I get referred and successfully refer a friend in the same month?

If you earn both referee and referrer bonuses in the same month, the discounts will be combined and used to knock off your monthly broadband fees. Any...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

What happens if I cancel my subscription before activation?

Your RM50 referral bonus will be forfeited.

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

What do I get if I successfully refer a friend?

You’ll get a RM100 bill discount for every successful referral. Your friend has to activate their service for the referral to be considered success...

Support > Home > Devices

What are the LAN ports and how many LAN ports does my device have?

Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...

Support > Home > Devices

What is a wireless Optical Network Terminal (ONT)?

The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...

Support > Home > Devices

How do I change my WiFi 7 (HG8145B7N) or WiFi 6 (HG8145X6) devices from working as an Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 7 (Huawei HG8145B7N) and WiFi 6 (HG8145X6) devices work as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which com...

Support > Home > Devices

Is there a warranty period for the devices?

Equipment Limited Warranty Period All routers and mesh nodes supplied by Time 2 years DECT Phone 1 year ONU Lifetime All equipment we pr...

Support > Home > Subscription > Installation

Do I need to purchase any equipment?

We will supply an Optical Network Unit (ONU) with a WiFi router or a wireless Optical Network Terminal (ONT) plus installation services. You will only...

Support > Business > Devices

Is there a warranty period for the devices?

Equipment Limited Warranty Period All routers and mesh nodes supplied by Time 2 years ONU Lifetime

Support > Business > Devices

How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...