Support > Business > Free Upgrade 100Mbps

There are too many line items in my latest bill, how do I read it?

Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...

Support > Home > Free Speed Boost

There are too many line items in my latest bill, how do I read it?

Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...

Support > Home > Gig Speed Home (FTTR)

What if I terminate my subscription?

If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Home > Billing & Payment

I've received my first bill. Why is my payment amount higher than my monthly subscription fee?

Your first bill may be higher than your subscription fee because it may contain pro-rated charges and advanced billing of your broadband fee. Watch ou...

Support > Home > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Home > Plans > Voice Plans

Can I change my Time Voice Home contact number?

Yes, you can. Log into Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request. Remember to select “Ch...

Support > Business > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Business > Devices

Is installation free?

For new subscribers or existing subscribers who have upgraded and/or renewed their contract and received free devices as part of their plan or promoti...