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About Us

Investor Relations - Archive

25 October 2022

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About Us > Investor Relations > Company Information

Investor Relations - Company Information

6 October 2022

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About Us > Investor Relations > General Meetings

Investor Relations - General Meetings

6 October 2022

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About Us > Investor Relations > Reports & Presentations

Investor Relations - Reports & Presentations

5 October 2022

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About Us > Investor Relations > Announcements

Investor Relations - Announcements

4 October 2022

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About Us > Investor Relations > Financials

Investor Relations - Financials

4 October 2022

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About Us > Investor Relations

Investor Relations - Overview

27 September 2022

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Support > Home > e-Invoice

Will my e-Invoice change how I receive my bills from Time?

No, you will continue receiving your Time bill via email or Self Care portal as usual. The only difference is that your bill will include an e-Invoice...

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Support > Home > e-Invoice

What is the purpose of the e-Invoice QR code on my bill?

The QR code allows you to verify that your billing information has been submitted to LHDN. You can scan it for confirmation.

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Support > Home > e-Invoice

How long does it take for my e-Invoice request to be processed?

Your e-Invoice registration will take effect on your next bill. To ensure timely processing, please submit your request at least 2 days before your ne...

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Support > Home > e-Invoice

How can I confirm that my broadband subscription is registered for an e-Invoice?

Once registered, your Time bill will include an e-Invoice QR code. You can scan the QR code to verify that your billing information has been submitted...

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Support > Home > e-Invoice

What happens if I don't submit the required information for e-Invoice?

If the mandatory information requested is not provided or inaccurate, LHDN may reject your e-Invoice during the validation process and Time will not b...

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Support > Home > e-Invoice

Why hasn't Time requested my tax information yet for e-invoicing purposes?

As per LHDN’s guidelines, e-Invoicing for home broadband customers will only take effect from 1st July 2025. However, we can still process an e-...

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Support > Home > e-Invoice

How do I submit my tax details for the e-Invoice?

You may email your NRIC number and Tax Identification number (TIN) to einvoicequery@time.com.my.

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Support > Home > e-Invoice

How do I register for an e-Invoice and how do I get/obtain my Tax Identification Number (TIN)?

You can register by emailing your NRIC/Passport number and Tax Identification number (TIN) to einvoicequery@time.com.my. Malaysian tax payers (includi...

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Support > Home > e-Invoice

What is an e-invoice, and how does it affect my broadband subscription with Time?

An e-Invoice is a digital invoice that records a transaction between a supplier (i.e. Time) and a buyer (registered Time customer) in a structured, ma...

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Support > Home > Subscription > Installation

Will there be any drilling involved during the installation process?

Yes, some drilling may be necessary, but we will request your prior approval.

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Terms & Conditions - SME - Sign-Up Giveaway - Feb - 2025

12 February 2025

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Terms & Conditions - Home - One Year Free Broadband

20 November 2024

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Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

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Support > Home > Gig Speed Home (FTTR)

What is Gig Speed Home?

Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-T...

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PressRelease

About Us > Resource > Newsroom

Time sees continued growth in 1H 2023

TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...

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PressRelease

About Us > Resource > Newsroom

Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business

Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...

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Home > Fibre-To-The-Room

Gig Speed Home

15 September 2023

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Support > Home > Subscription > Installation

How long does it take for Time to install and activate my service?

Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electr...

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Support > Home > Complaint Management Process

How long does it take to resolve a complaint?

This depends on the complexity of the complaint. We endeavour to resolve simple cases within 3 working days, while complex cases involving many partie...

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Support > Home > Complaint Management Process

What happens after I lodge a complaint?

You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information. Please en...

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Support > Business > Anti-Spam Policy

Is TCP access to the Internet on Port 25 (SMTP) allowed?

Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-ma...

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Support > Home > Anti-Spam Policy

Is TCP access to the Internet on Port 25 (SMTP) allowed?

Access to the Internet on Port 25 (SMTP) is not allowed to safeguard against any involvement in spamming activities including sending unsolicited e-ma...

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Support > Business > Complaint Management Process

How long does it take to resolve a complaint?

This depends on the complexity of the complaint. We endeavour to resolve simple cases within 3 working days, while complex cases involving many partie...

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Support > Business > Complaint Management Process

What happens after I lodge a complaint?

You will receive an acknowledgement from us via email. We will then begin our investigation and contact you should we need more information. Please en...

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PressRelease

About Us > Resource > Newsroom

Time’s 9M 2022 Growth Remains Resilient

Shah Alam, 28 November 2022 – TIME dotCom (Time or the Group) announced its financial results for...

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PressRelease

About Us > Resource > Newsroom

Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia

Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...

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PressRelease

About Us > Resource > Newsroom

Resilient demand contributes to TIME's Q1 2022 results

Shah Alam, 30 May 2022 –TIME dotCom (TIME or the Group) announced its results for the quarter ende...

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PressRelease

About Us > Resource > Newsroom

Resilient demand sustains growth for FY2021

Shah Alam, 25 February 2022 – TIME dotCom (TIME or the Group) posted its results for the financia...

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PressRelease

About Us > Resource > Newsroom

TIME and Partners Level Up SMEs’ Digital Game

Shah Alam, 19 August 2022 – TIME dotCom Berhad (TIME) has partnered with leading digital solution...

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PressRelease

About Us > Resource > Newsroom

TIME Delivers Group Revenue of RM983 million in FY2018

Shah Alam, 28 February 2019 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...

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PressRelease

About Us > Resource > Newsroom

TIME Delivers Solid 9M 2019 Results

Shah Alam, 29 November 2019 – For the nine month period ended 30 September 2019 (9M 2019), TIME d...

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PressRelease

About Us > Resource > Newsroom

TIME First in Malaysia to be MEF 3.0 LSO Sonata-certified

Shah Alam, 8 July 2021 – TIME dotCom (TIME) announced today that it has become the first in Malay...

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PressRelease

About Us > Resource > Newsroom

TIME Posts Healthy Revenue Growth Driven by Wholesale and Retail Contribution

Shah Alam, 28 February 2020 – TIME dotCom Berhad (“TIME” or “the Group”) closed the finan...

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PressRelease

About Us > Resource > Newsroom

TIME Posts Revenue Growth of 17.7%

Shah Alam, 27 November 2018 – TIME dotCom Berhad (“TIME” or “the Group”) has posted its r...

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PressRelease

About Us > Resource > Newsroom

TIME Revenue Grows 10.6% in 1H 2018

Shah Alam, 28 August 2018 – TIME dotCom Berhad (“TIME” or “the Group”) posted its 1H 2018...

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PressRelease

About Us > Resource > Newsroom

TIME Stays On Track In Q1 2019

Shah Alam, 24 May 2019 – TIME dotCom Berhad (“TIME” or “the Group”) posted consolidated G...

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PressRelease

About Us > Resource > Newsroom

TIME Sustains Growth in 1Q 2018

Shah Alam, 31 May 2018 – TIME dotCom Berhad (“TIME” or “the Group”) announced its financi...

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PressRelease

About Us > Resource > Newsroom

TIME sustains growth momentum in 1H 2019

Shah Alam, 27 August 2019 – TIME dotCom Berhad (“TIME” or “the Group”) recorded revenue o...

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Support > Business > Billing & Payment

Why haven’t I received my bill?

There could be a few reasons why your bill didn’t make it to your inbox: Invalid email address: There might be typos or formatting errors. Inactive...

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Terms & Conditions - Complimentary WiFi

12 October 2022

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Business > Enterprise > Cloud > AVM Cloud

AVM Cloud

23 September 2022

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Business > Enterprise > Cloud

Cloud

14 September 2022

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Business > Enterprise > 3Cs

3Cs

12 September 2022

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Home

For Home Overview

29 August 2022

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Business > Enterprise > Solutions > Converged Network

Converged Network

16 June 2022

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Business > Enterprise > Network

Network

15 June 2022

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Business > Enterprise > Security > Virtual Firewall

Virtual Firewall

18 April 2022

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Let's Talk

4 March 2021

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