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Support > Business > Subscription > Additional Service

How many voice line(s) are bundled together with the subscription of Time Fibre Business and Time Fibre Business Pro?

The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe for the Time Basic Voice Line.

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Support > Business > Loyalty Upgrade

Can I upgrade my plan if I want something else?

Yes, you can! Just log in to Self Care and check it out.

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Support > Home > Time Fibre Home App > Bill Payment

What are the payment methods are available in app?

You can pay one of three ways on the app: DuitNow (Online Banking/Wallet) Auto Debit (Save RM2 monthly bill) E-wallet (Grab, Touch n’ Go, Boost...

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Support > Home > Free Speed Boost

Can I upgrade my plan if I want something else?

Yes, you can! Just log in to Self Care and check it out.

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Support > Home > Self Care > Bill Payment

What are the available payment methods?

You can pay one of three ways in Self Care: DuitNow (Online Banking/Wallet) Auto Debit (Save RM2 monthly bill) eWallet (Grab, Boost, Touch ‘n Go an...

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Support > Home > Billing & Payment

What are the available billing methods?

We will send an electronic bill to your registered email address every month.

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Support > Business > Billing & Payment

What are the available billing methods?

We will send an electronic bill to your registered email address every month.

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Support > Business > Subscription > Additional Service

How many voice line(s) are bundled together with the subscription of Time Fibre Business?

The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe to the Time Basic Voice Line.

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For Home

Time Hacks

HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...

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Terms & Conditions -Promo-Oct-1-2025-Oct-31-2025

3 October 2025

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Affiliate campaign - Sep 2025

5 September 2025

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Terms & Conditions - Time Fibre Home: 500,000 Subscribers Promotion – One Year Free Internet

20 August 2025

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Terms & Conditions - Time Fibre Home: "Sign Up & Win" Lucky Draw (19 June - 30 June 2025)

11 August 2025

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Terms & Conditions - Rewards - Jiran Get Jiran

20 June 2025

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Terms & Conditions - Exclusive Promo - Refer & Win (State Edition)

29 May 2025

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Thriving Through Disruption: The Strategic Role of Business Continuity Planning and Management

21 May 2025

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Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

How will I receive the limited edition golf umbrella?

Eligible customers will receive the umbrella via doorstep delivery. No self-collection or alternative delivery methods are available for this campaign...

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Terms & Conditions - Home - One Year Free Internet

21 March 2025

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The 6 Key Components of a Robust Disaster Recovery Plan

11 March 2025

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About Us > Career > Graduate Development Program

Graduate Development Program

6 March 2025

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Terms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)

24 February 2025

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Terms & Conditions - SME - Sign-Up Giveaway - Feb - 2025

12 February 2025

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Business > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)

12 December 2024

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Terms & Conditions - Home - One Year Free Broadband

20 November 2024

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Digital Pulse Check

11 November 2024

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Business > Enterprise > Security > Managed Detection & Response (MDR)

Managed Detection & Response (MDR)

16 October 2024

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Support > Home > Time Fibre Home App > Control Hub

What are PPPoE credentials and how do I get them?

Simply put, Point-to-Point Protocol over Ethernet (PPPoE) is the technology that enables us to deliver you the Internet and the PPPoE username and pas...

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Home > WiFi Devices

For Home Devices

8 August 2024

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For SME

10 July 2024

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Business > Enterprise > Security > Vulnerability Assessment

Vulnerability Assessment

12 June 2024

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Business > Enterprise > Security > Privileged Access Management

Privileged Access Management

28 May 2024

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Support > Home > Subscription > Installation

What is the installation process like?

The installation process might differ slightly depending on the type of building you live in — whether it has prelaid fibre or not. If your unit has...

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Secure Broadband

2 May 2024

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Support > Home > Devices

What are the LAN ports and how many LAN ports does my device have?

Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...

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Support > Home > Devices

What is an Optical Network Unit (ONU)?

The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...

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Support > Home > Devices

How come my 2Gbps router isn't achieving higher speeds?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...

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Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

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Support > Home > Gig Speed Home (FTTR)

Why is my speed not up to 1Gbps as advertised?

Internet speeds are based on your broadband plan e.g. if you’re on the 600Mbps plan, your speed will be limited to 600Mbps. Other factors such as ne...

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Terms & Conditions - Home - One Year Free Internet

29 September 2023

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Home > Fibre-To-The-Room

Gig Speed Home

15 September 2023

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Support

Support Overview

14 July 2023

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Support > Home > 2Gbps

How fast can 2Gbps be? Will it be noticeably different from 1Gbps?

A high bandwidth plan like 2Gbps means it can support more devices and more concurrent activities like streaming and gaming. Whether your household is...

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Support > Home > 2Gbps

I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...

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Support > Home > Troubleshooting

Will all my devices be compatible with 1Gbps?

Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ether...

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Support > Home > Troubleshooting

How come my 2Gbps router isn't achieving higher speeds?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...

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Support > Home > Troubleshooting

Why is my Internet slow?

Your broadband connection is influenced by many factors, including device compatibility and whether you’re using a WiFi or wired connection. Here ar...

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Support > Home > Billing & Payment > Auto Debit

What happens if an Auto Debit transaction fails? What can I do?

We will make a second attempt to charge your card 7 days following the last failed transaction. Should the second attempt fail, we recommend you make ...

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Support > Home > Billing & Payment > Auto Debit

What do I do if I want to change my debit/credit card details or I want to cancel my Auto Debit registration?

Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto...

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Support > Home > Billing & Payment > Auto Debit

Do I have to pay my outstanding balance in order to apply for Auto Debit?

Yes, any outstanding balance will have to be cleared in order to complete your Auto Debit registration. If you would like to make payment for your out...

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Support > Home > Billing & Payment

How do I pay my bill?

Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month and 12-month contract plan subscribers, ple...

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Support > Home > Billing & Payment

My line is suspended but I've made my payment. How long will it take to restore my service?

Payment method Time Self Care, Quickpay, Time Fibre Home app, JomPAY Within an hour Other payment methods Within 24 hours Talk to us via ...

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Support > Home > Billing & Payment

Is there a Time branch for me to make payment?

While we don’t have a physical branch for payments, you can register for Self Care or download the Time Fibre Home app to view your bills and make q...

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Support > Home > Subscription > Signup

What documents are required for subscription?

MyKad or passport for non-Malaysians Credit card (MasterCard/Visa) if the Auto Debit payment method is selected

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Support > Home > Promotion > Time Rewards

My reward voucher was not accepted or redeemable at the participating merchant’s outlet. What should I do?

Please talk to us via Live Chat and we’ll figure it out together.

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Support > Home > Self Care

What can I do on Self Care?

You can: View your profile and subscribed service(s) View and pay your bills Apply for Auto Debit payment method Change your subscription plan Access...

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Support > Business > Billing & Payment

How do I pay my bill?

You can log in to Self Care to view your bills and make quick and easy online payments. For all other payment methods, click here.

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Support > Business > Devices

What is an Optical Network Unit (ONU)?

The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...

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Support > Business > Subscription > General Information

Can I change my plan at any time during my contract term?

Yes, as long as it fits your needs. Do note that any plan downgrade is subject to Time’s approval. There are no penalty charges for upgrading/do...

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Support > Business > Subscription > General Information

What documents are required for subscription?

You are required to submit or upload a copy of: Your MyKad (or passport if you are not Malaysian); Form 9 (local company); Form 79, Form 80, Form 80a...

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