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About Reference Access Offer
REFERENCE ACCESS OFFER Pursuant to Clause 5.3.4 of the Commission Determination on the Mandatory Sta...
Learn MoreSupport > Business > Loyalty Upgrade
Is there any equipment change needed at my premise to enjoy the speed upgrade?
If your current equipment doesn’t support the new speed, you may need to upgrade it. Contact us to arrange for an equipment change, if necessary.
Learn MoreSupport > Business > Loyalty Upgrade
There are too many line items in my latest bill, how do I read it?
Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...
Learn MoreSupport > Business > Loyalty Upgrade
Will there be any changes to my plan e.g. price, contract term, discounts etc?
Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fee, c...
Learn MoreSupport > Home > Time Fibre Home App
Where can I download the app?
You can download the Time Fibre Home app for free at the Google PlayStore, Apple App Store and Huawei App Gallery. Download it now:
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?
In essence, FTTR and mesh WiFi both tackle coverage issues in areas with weak connections. But they do differ in terms of setup, performance, cost and...
Learn MoreSupport > Home > New App Update
Will there be ongoing updates and patches on the new app?
Yes, we’ll continue to improve the app with regular updates. Remember to update your app periodically to ensure you’re using the latest versio...
Learn MoreSupport > Home > Free Speed Boost
There are too many line items in my latest bill, how do I read it?
Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...
Learn MoreSupport > Home > Free Speed Boost
Will there be any changes to my plan e.g. price, contract term, discounts etc?
Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fe...
Learn MoreSupport > Home > Devices
What is the difference between the mesh WiFi and Fibre-To-The-Room (FTTR)?
In essence, FTTR and mesh WiFi both tackle coverage issues by strategically placing child or satellite nodes in areas with weak connections. The key d...
Learn MoreSupport > Home > Devices
Is there a warranty period for the devices?
Equipment Limited Warranty Period All routers and mesh nodes supplied by Time 2 years DECT Phone 1 year ONU Lifetime All equipment we pr...
Learn MoreSupport > Home > Devices
Is there a contract period attached to the 24-month payment plan?
Nope, there’s no contract period – it’s just a payment term spanning 24 months. It won’t affect your broadband contract period either.
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is there a contract period for Gig Speed Home?
Nope, there’s no contract period for Gig Speed Home. And subscribing to the service will not affect your broadband contract period either.
Learn MoreSupport > Home > Subscription > Installation
How do I know if after-hours installation is available where I stay?
If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...
Learn MoreSupport > Home > 2Gbps
How fast can 2Gbps be? Will it be noticeably different from 1Gbps?
A high bandwidth plan like 2Gbps means it can support more devices and more concurrent activities like streaming and gaming. Whether your household is...
Learn MoreSupport > Home > 2Gbps
I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > 2Gbps
Is there a contract period for the 2Gbps plan?
Yes, a 24-month contract is applicable to all 2Gbps plans.
Learn MoreSupport > Home > 2Gbps
Where will you expand 2Gbps coverage to next?
We are rolling out 2Gbps in stages to several more locations in the coming months.
Learn MoreSupport > Home > 2Gbps
Where is 2Gbps available?
2Gbps is currently only available in selected buildings in these locations: Klang Valley: – Ampang Hilir – Ara Damansara – Bandar Kinrara – Ba...
Learn MoreSupport > Home > Transfer of Ownership
What can I do if my nominee is staying at a different location?
The nominee can request to relocate the service via Self Care after the transfer of ownership is completed. Just click Manage Plan > Relocate Servi...
Learn MoreSupport > Home > Termination
Where can I check my termination date/status?
It’s easy, just scroll down to Recent Activities on your Self Care homepage. All the details you need to know are displayed there.
Learn MoreSupport > Home > Termination
Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...
Learn MoreSupport > Home > Billing & Payment
Is there a Time branch for me to make payment?
While we don’t have a physical branch for payments, you can register for Self Care or download the Time Fibre Home app to view your bills and make q...
Learn MoreSupport > Home > Plans > Voice Plans
Are there free calls to Befrienders and Talian Kasih helplines?
Yes. Calls to these numbers are free of charge. Befrienders Office Contact Office Hours Kuala Lumpur 03-7956 8144/03-7956 8145 24 hours Penang...
Learn MoreSupport > Home > Plans > Voice Plans
Are there additional fees to use Time Voice App?
The app can be downloaded free-of-charge but all calls made via the app are chargeable at the prevailing call rates of your Time Voice service.
Learn MoreSupport > Home > Plans > Voice Plans
Is there an app for Time Voice?
Yes, download our Time Voice App on the Google Play Store or Apple App Store and carry your land line with you wherever you go on your mobile phone. ...
Learn MoreSupport > Home > Plans > Voice Plans
What are the differences between Time Voice Home Basic, Time Voice Home Lite and Time Voice Home Max?
Time Voice Home Basic Time Voice Home Lite Time Voice Home Max No monthly commitment fee and pay-as-you-use. RM2.50 per month RM10 per month N...
Learn MoreSupport > Home > Subscription > Installation
Will there be any drilling involved during the installation process?
Yes, some drilling may be necessary, but we will request your prior approval.
Learn MoreSupport > Home > Subscription > Coverage
The condominium next to mine has Time coverage; when will mine be fibered?
While we would love to serve all condominiums, at times we are unable to gain access for various reasons. Do ask your JMB to get in touch with us via ...
Learn MoreSupport > Home > Subscription > Coverage
My JMB has already gotten in touch with you and given you the green light. Why aren't you here yet?
It typically takes about 6 months to extend our coverage. Please bear with us while we work on delivering our service to you. If there hasn’t be...
Learn MoreSupport > Home > Subscription > Coverage
Where will you expand 2Gbps coverage to next?
We are rolling out 2Gbps in stages to several more locations in the coming months.
Learn MoreSupport > Home > Subscription > Coverage
Where is 2Gbps available?
2Gbps is currently only available in selected buildings in these locations: Klang Valley: – Ampang Hilir – Ara Damansara – Bandar Kinrara – Ba...
Learn MoreSupport > Home > Subscription > Coverage
What can I do if Time Fibre Home is not yet available where I live?
Let us know here or ask your JMB to get in touch with us via our Live Chat, and we’ll take it into account in our coverage expansion planning.
Learn MoreSupport > Home > Subscription > Coverage
Is Time Fibre Home available where I live?
As much as we’d love to serve all Malaysians with the broadband they deserve, our service is currently available in selected high-rise buildings...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
Is there a limit to the number of friends that I can refer?
There is no limit to the number of friends that you can refer, so you can refer as many friends as you want.
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
If I transfer ownership of my subscription to a differently-abled person, will he/she be entitled for the promotion?
Yes, they can enjoy the promotion as long as they are registered as a Person(s) with Disabilities or Orang Kelainan Upaya (OKU) with a valid OKU card....
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
I’m interested. How do I subscribe?
Eligible subscribers may reach us via these channels: Live Chat Facebook
Learn MoreSupport > Home > Pakej MyKabel
Is there a contract period for Pakej MyKabel?
Yes, you’ll have to sign up for a 24-month contract.
Learn MoreSupport > Home > Pakej MyKabel
Where is Pakej MyKabel available?
Pakej MyKabel is only available at PPR and PA buildings. To check, click here and enter your building name.
Learn MoreSupport > Home > Self Care
Where do I check and download my itemised bills?
Log in to Self Care > Bills. All your previous bills will be listed here and are available to view and download.
Learn MoreSupport > Home > Complaint Management Process
Where can I lodge a complaint?
To reach out to us, you can: Talk to us via Live Chat; or Write to us here. We encourage you to approach these channels for assistance first before ...
Learn MoreSupport > Business > Transfer of Ownership
What can I do if my nominee is staying at a different location?
The nominee can request for a service relocation via modification.time.com.my/ftto after the transfer of ownership is completed.
Learn MoreSupport > Business > Termination
Can I request to waive the early termination penalty if i'm relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Business > Devices
Is there a warranty period for the devices?
Equipment Limited Warranty Period All routers and mesh nodes supplied by Time 2 years ONU Lifetime
Learn MoreSupport > Business > Devices
What is WiFi 5 and WiFi 6 and what’s the difference?
WiFi 5 is a WiFi standard which effectively introduced the 5Ghz frequency band to WiFi networks. It’s the technology most commonly used in modern ro...
Learn MoreSupport > Business > Complaint Management Process
Where can I lodge a complaint?
To reach out to us, you can write to us at care@time.com.my. We encourage you to approach these channels for assistance first before lodging a complai...
Learn MoreAbout Us > Resource > Newsroom
TIME First Telco In Malaysia To Launch IBM Powered Chatbot
Shah Alam, 15 SEPTEMBER 2018 – TIME dotCom (“TIME”) is the first telco in Malaysia to leverag...
Learn MoreFor Home
Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreBusiness > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
12 December 2024
Learn MoreSupport > Business > Loyalty Upgrade
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreSupport > Business > Loyalty Upgrade
What is Time’s Loyalty Upgrade all about?
Life’s too short for slow internet, so we’re bumping up the speed for our subscribers on plans below 100Mbps – for free with no strings attached...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Do I need to pay for installation?
Cabling up to 100m and the devices included in the package are complimentary. See more details below: Gig Speed Home Package 1 parent node + 1 chi...
Learn MoreSupport > Home > Time Fibre Home App
What is the Time Fibre Home app?
The Time Fibre Home app is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With jus...
Learn MoreSupport > Home > Time Fibre Home App
How do I change my password?
Click on the three horizontal lines on the top left of your screen. This will bring up the side bar. From there, click “View Profile” and ...
Learn MoreSupport > Home > Time Fibre Home App
I forgot my password. What should I do?
Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...
Learn MoreSupport > Home > Time Fibre Home App > Bill Payment
I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...
Learn MoreSupport > Home > WiFi 7
What can affect WiFi 7 performance?
Similar to any WiFi network, performance can be influenced by several factors: Distance from the router: The closer, the better. Building materials: ...
Learn MoreSupport > Home > WiFi 7
How do I know if my device is WiFi 7-enabled?
There are a few ways to check if your device supports WiFi 7: Device specifications: Look for the WiFi standard listed in your device’s manual ...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Should I opt for Fibre-To-The-Room (FTTR) or mesh WiFi?
That really depends on your needs and preferences. If you prioritise ease of use, affordability and flexibility, mesh WiFi offers a good balance betwe...
Learn MoreSupport > Home > New App Update
My outstanding amount is not updating even after making payment. What do I do?
There are a few things you can do: Force close the app. Go to your phone’s Settings > Apps, select Time Fibre Home from the list and tap on ...
Learn MoreSupport > Home > Plans > 12-month Plan
What if I terminate my subscription?
If you terminate your service within your contract, you’ll be subject to an early termination charge of RM500 or the sum of your remaining contractu...
Learn MoreSupport > Home > Plans > 12-month Plan
What devices do I get with a 12-month plan?
We provide mesh-enabled WiFi 6 routers and WiFi 6 mesh nodes for selected plans. You can find out more about our devices here.
Learn MoreSupport > Home > Plans > 12-month Plan
Can I convert my 12-month plan to a 24-month plan?
We’re sorry, but that option is not available. The 12-month plans are catered to short-term subscribers.
Learn MoreSupport > Home > Plans > 12-month Plan
Can I enjoy any promos or discounts with the 12-month plans?
Unfortunately, no. Promos do not apply to the 12-month plans, except for the Time Fibre Home Offer for the Differently-abled (OKU).
Learn MoreSupport > Home > Plans > 12-month Plan
How do the 12-month, 24-month and no contract plans differ?
It all boils down to flexibility! Here’s a quick breakdown: 24-Month Plan: Ideal for those who plan to stay put for a longer period. Offers the ...
Learn MoreBusiness > Enterprise > Security > Vulnerability Assessment
Vulnerability Assessment
12 June 2024
Learn MoreBusiness > Enterprise > Security > Privileged Access Management
Privileged Access Management
28 May 2024
Learn MoreSupport > Home > Subscription > Installation
How do I know if my house has prelaid fibre or not?
Typically, in a unit that has prelaid fibre, you’ll find a readily available fibre socket in your living area that you won’t find in a non...
Learn MoreSupport > Home > Subscription > Installation
What is the installation process like?
The installation process might differ slightly depending on the type of building you live in — whether it has prelaid fibre or not. If your unit has...
Learn MoreSupport > Home > Termination
Do I need to pay any charges if I terminate my service?
If you terminate your service within your contract, you’ll be subject to an early termination charge of RM500 or the sum of your remaining contractu...
Learn MoreSupport > Home > Free Speed Boost
How do I know if my existing device is compatible with the new speed?
If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...
Learn MoreSupport > Home > Free Speed Boost
Can I pay less for a lower speed instead of the free speed boost?
While the free speed boost aims to give you a smoother online experience and bridge the gap between Internet tiers, we do offer a variety of plans to ...
Learn MoreSupport > Home > Free Speed Boost
I’m not getting the expected new speeds. What should I do?
While there could be a few reasons why you’re not seeing the new speeds, you can restart your router to refresh it. If that doesn’t work, you can ...
Learn MoreSupport > Home > Free Speed Boost
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreSupport > Home > Free Speed Boost
What is Time’s free speed boost all about?
Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...
Learn MoreSupport > Home > Relocation
Can my relocation fee be waived?
Yes, only if you’ve completed your contract and are moving to a different address (outdoor relocation). You can only get this waiver once per broadb...
Learn MoreSupport > Home > Devices
What is an Optical Network Unit (ONU)?
The Optical Network Unit (ONU) connects to the fibre termination point via an optical fibre cable. It then connects to your router through an ethernet...
Learn MoreSupport > Home > Devices
Will my entire house be able to get WiFi?
Whole-home WiFi coverage depends on the size of your house and the number of mesh nodes you have. The more mesh nodes, the wider the coverage. Actual ...
Learn MoreSupport > Home > Devices
What does a mesh-enabled router mean?
A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Our mesh-ready routers eliminate the...
Learn MoreSupport > Home > Devices
What is WiFi 6?
Think of WiFi 6 as the language your router and wireless devices use to communicate. It’s like different versions of a spoken language – newer...
Learn MoreSupport > Home > Devices
Is installation free?
For new subscribers or existing subscribers who received free devices as part of their plan or promotion, any installation carried out by our Tech Nin...
Learn MoreSupport > Home > Devices
How do I pay for the mesh WiFi add-ons?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...
Learn MoreSupport > Home > Devices
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
How do I know if my friend or family has signed up for Time?
You’ll get an email once your referee has signed up for Time Fibre Home and once more when their service has been activated. You can also go to the ...
Learn MoreSupport > Home > Subscription > Signup
Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?
Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 600Mbps or 1Gbps of your choice on a 24-month contract plan when you s...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Can I relocate my Gig Speed Home to a new address?
Yes, you absolutely can. But do note that relocation fees and other charges may apply. You can view the rate card here.
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How do I pay for Gig Speed Home?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicabl...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
I don’t see the Gig Speed Home option in Self Care. Why?
This may be because you aren’t currently on our 600Mbps or 1Gbps plan and/or it isn’t available in your building. You can check for Gig Speed Home...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is Gig Speed Home available to me?
Gig Speed Home is exclusively available to Time Fibre Home 600Mbps and 1Gbps subscribers on a 24-month contract plan and selected buildings only. Clic...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Why is my speed not up to 1Gbps as advertised?
Internet speeds are based on your broadband plan e.g. if you’re on the 600Mbps plan, your speed will be limited to 600Mbps. Other factors such as ne...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Gig Speed Home?
Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-T...
Learn MoreAbout Us > Resource > Newsroom
Time sees continued growth in 1H 2023
TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...
Learn MoreAbout Us > Resource > Newsroom
Time starts the year strong with sustained growth for Q1 2023
TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...
Learn MoreAbout Us > Resource > Newsroom
Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business
Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...
Learn MoreAbout Us > Resource > Newsroom
Time delivers solid FY2022 performance with growth across all customer segments
TIME dotCom (Time or the Group) recorded another solid performance for the financial year ended 31 D...
Learn MoreSupport > Home > Self Care > Bill Payment
I paid my bill via Self Care. When will my payment be reflected?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...
Learn MoreSupport > Home > Subscription > Installation
Does it cost extra to install after work hours?
Nope. There’s no additional charge
Learn MoreSupport > Home > 2Gbps
What if I terminate my subscription?
If you terminate your subscription within your 24-month contract, you will be subject to an early termination charge of RM500 or the sum of your remai...
Learn MoreSupport > Home > 2Gbps
How do I subscribe to 2Gbps?
You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.
Learn MoreSupport > Home > Relocation
How do I relocate my broadband service?
Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...
Learn MoreSupport > Home > Troubleshooting
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > Troubleshooting
What do the lights on my router indicate?
For more details about what your router lights indicate, click here.
Learn MoreSupport > Home > Troubleshooting
Why is my Internet slow?
Your broadband connection is influenced by many factors, including device compatibility and whether you’re using a WiFi or wired connection. Here ar...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What do I do if I want to change my debit/credit card details or I want to cancel my Auto Debit registration?
Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
When will you start charging my debit/credit card?
When you’ve successfully registered for Auto Debit, payments will be charged to your debit/credit card from the next bill cycle onwards.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
How do I know if my Auto Debit registration was successful?
Upon successful registration, we’ll send an email to the email address you have registered with us.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What types of cards are accepted for Auto Debit?
We accept Visa and MasterCard debit/credit cards. For debit cards, do contact your issuing bank to enable Auto Debit facilities. Please note that we a...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What is Auto Debit?
Auto Debit is a service that automatically deducts your monthly payments from a registered debit/credit card on a recurring basis. This is a great opt...
Learn MoreSupport > Home > Billing & Payment
How do I pay my bill?
Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month and 12-month contract plan subscribers, ple...
Learn MoreSupport > Home > Billing & Payment
What are the available billing methods?
We will send an electronic bill to your registered email address every month.
Learn MoreSupport > Home > Plans > No Contract Plan
How can I upgrade/purchase devices after my service has been activated?
All you have to do is log in to the Self Care portal or the Time Fibre Home app and navigate to the “Shop” tab. From there, you can see ou...
Learn MoreSupport > Home > Plans
What Time Fibre Home plans can I choose from?
24-month Plan 12-month Plan No Contract Plan Plan speed ...
Learn MoreSupport > Home > Subscription > Installation
Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?
Yes, you can. Our installers can configure your personal equipment for a fee of RM80/hour, up to a maximum of RM300 per day. This fee is paid directl...
Learn MoreSupport > Home > Subscription > Installation
Can I appoint my own contractor to perform internal wiring?
Yes, however, we recommend that only Time-authorised installers perform any installation-related work to ensure that they are completed properly and t...
Learn MoreSupport > Home > Subscription > Installation
Do I need to pay for installation?
We provide complimentary basic cabling services from the locations outlined in the table below to the location you have designated for your equipment ...
Learn MoreSupport > Home > Subscription > Installation
When is my installation date?
Check your installation date here or get in touch with us via Live Chat and we’ll give you the updates you need.
Learn MoreSupport > Home > Subscription > Installation
Can I reschedule my installation appointment date and time?
You can change your installation appointment and even track the progress of your application here. Check out our video guide on how to track your appl...
Learn MoreSupport > Home > Subscription > Installation
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Find out more here.
Learn MoreSupport > Home > Subscription > Signup
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Find out more here.
Learn MoreSupport > Home > Subscription > Signup
What fees do I need to pay if I decide to subscribe?
Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...
Learn MoreSupport > Home > Subscription > Signup
What is the status of my application?
Keep up with the progress of your application here.
Learn MoreSupport > Home > Subscription > Signup
How do I switch to Time from another service provider?
Contact your current broadband provider to start the termination process. Be mindful of any penalties incurred if your termination is within the cont...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What do I get if I successfully refer a friend?
For every successful referral, you will get a RM100 bill discount which will offset your monthly recurring broadband charges. Your friend’s service ...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
Who is eligible for this offer?
Malaysian citizens who are registered as OKU by the Department of Social Welfare Malaysia (Jabatan Kebajikan Masyarakat) are eligible. Subscribers mus...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
What is this offer about?
Malaysian citizens who are registered as Person(s) with Disabilities or Orang Kelainan Upaya (OKU) will be able to enjoy RM10 off their monthly Time F...
Learn MoreSupport > Home > Pakej MyKabel
Can I enjoy other promotions/offers from Time at the same time?
The Pakej MyKabel promo cannot be stacked with other promos except for the Time Fibre Home Offer for the Differently-abled (OKU). If you’re a new Ti...
Learn More