Support > Home > Termination

Why do I need to pay an advance bill payment when there’s no outstanding at the moment?

The advance payment covers your bill during the termination notice period. Any excess amount will be refunded to you after the final bill is settled.

Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...