Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

Do I get to enjoy any benefits as a referee?

You’ll get a RM50 bill discount once your service is activated, on top of our exclusive signup deals.

Support > Home > Termination

Do I still need to pay for any additional charges after the termination?

Yes, you may have to if there are charges incurred during your termination notice period such as voice usage. They will appear on your final bill.

Support > Business > Loyalty Upgrade

Do I need to change any equipment at my premises to enjoy the speed upgrade?

If your current equipment cannot support the new speed, an upgrade may be required. For assistance, please contact us at care@time.com.my to arrange t...

Support > Home > Gig Speed Home (FTTR)

Do I need to pay for installation?

Cabling up to 100m and the devices included in the package are complimentary. See more details below: Gig Speed Home Package 1 parent node + 1 chi...

Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...

Support > Home > Relocation

Do I need to apply for the outdoor relocation fee waiver?

Nope. All you have to do is request for an outdoor relocation in Self Care. If you’re eligible for the waiver, the RM120 fee will automatically be w...

Support > Home > Subscription > Installation

Do I need to purchase any equipment?

We will supply an Optical Network Unit (ONU) with a WiFi router or a wireless Optical Network Terminal (ONT) plus installation services. You will only...

Support > Home > Billing & Payment > Auto Debit

Do I have to pay my outstanding balance in order to apply for Auto Debit?

Yes, any outstanding balance will have to be cleared in order to complete your Auto Debit registration. If you would like to make payment for your out...

Support > Home > Subscription > Installation

Do I need to pay for installation?

We provide complimentary basic cabling services from the locations outlined in the table below to the location you have designated for your equipment ...

Support > Business > Relocation

Do I need to bring the fibre cables, optical network unit (ONU), router, and power adapters for relocation?

No, you don’t need to bring your cables for standard installation, as our service installers will provide them. However, please bring your existing ...

Support > Business > Termination

Do I need to pay a penalty if I terminate my service?

Yes, you will be charged for the remaining months of your contract.

Support > Business > Devices

Do I need to pay for installation?

We provide basic cabling services of up to 20 metres from point-of-entry i.e. main door (6 metres from the socket for buildings with pre-laid fibre) t...

Support > Business > Subscription > General Information

Do I get to retain my existing Value Added Services (VAS) if I modify my plan?

Yes. All your existing VAS subscriptions will remain.

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What do I get with this promotion?

Eligible customers who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract will get RM10 off their monthly broadband fee for 12 months...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with our 12-month contract plans.

Support > Home > Plans > Voice Plans

How do I connect my fixed line phone?

Simply connect your phone to the TEL port on your 2-in-1 device or modem. You may refer to the images below:

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

How do I sign up for this promotion?

You can sign up online via https://www.time.com.my/for-sme.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

What devices do I get with my subscription?

We provide mesh-enabled routers with all our plans. Depending on your building type and installation requirements, you may receive the following devic...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)

What should I do if I don’t receive the umbrella within the expected timeframe?

If you have not received your umbrella after 14 working days from activation, you may reach out to us at care@time.com.my.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 600Mbps 1-Month Free* 1Gbps 1-Month Free* Please tak...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

How do I sign up using my friend’s referral link?

All you have to do is click on the link your friend sent you, select your package and complete the online signup. Make sure you use the same link thr...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee

How do I know if the referral is successful?

You’ll get an email once your service has been activated. You can also go to the Hook Up and Earn page in Self Care to check the status of your refe...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

How do I refer a friend?

Log in to Self Care, click on “Rewards” in the top navigation bar and select “Hook Up and Earn”. From there, generate your unique referral li...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

What do I get if I successfully refer a friend?

You’ll get a RM100 bill discount for every successful referral. Your friend has to activate their service for the referral to be considered success...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

If I’ve successfully referred 3 friends this month, do I get a RM300 bill discount on my next bill?

It depends on your monthly broadband fee. If it’s less than RM300, the excess amount will be brought forward to the next month and so on and so fort...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

How do I know if my friend has signed up for Time?

You’ll get an email once your referee has signed up for Time Fibre Home and once more when their service has been activated. You can also go to the...

Support > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer

How do I check the status of my referrals?

Log in to Self Care, click on “Rewards” in the top navigation bar and select “Hook Up and Earn”. Scroll down to “Referral Status” to see ...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

How do I sign up for this promotion?

You can sign up online via https://www.time.com.my/for-sme.

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans. Depending on your building type and installation requirements, you may receive the followin...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

What do I get with this promotion?

As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 500Mbps 1-Month Free* 1Gbps 1-Month Free* Please not...

Support > Home > e-Invoice

How do I submit my tax details for the e-Invoice?

You may email your NRIC number and Tax Identification number (TIN) to einvoicequery@time.com.my.

Support > Home > e-Invoice

How do I register for an e-Invoice and how do I get/obtain my Tax Identification Number (TIN)?

You can register by emailing your NRIC/Passport number and Tax Identification number (TIN) to einvoicequery@time.com.my. Malaysian tax payers (includi...

Support > Home > Termination

Why do I need to pay an advance bill payment when there’s no outstanding at the moment?

The advance payment covers your bill during the termination notice period. Any excess amount will be refunded to you after the final bill is settled.

Support > Home > Termination

How do I check my contract period?

You can see your contract period on your Self Care dashboard. Just log in to check.

Support > Home > Termination

How do I request for termination?

Subscription Contract Tenure How to terminate? 24-month contract 0-19 months Log in to Self Care, select Manage Plan > Terminate Service...

Support > Home > Devices

I opted for the RM99 router upgrade for my 200Mbps plan to get a WiFi 7 device instead of WiFi 6. Do I own this device?​

While the RM99 fee is for upgrading your router to WiFi 7, the device itself remains the property of Time. This allows us to ensure you have the lates...

Support > Business > Loyalty Upgrade

There are too many line items in my latest bill, how do I read it?

Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...

Support > Business > Loyalty Upgrade

How do I check my new speed?

You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...

Support > Business > Loyalty Upgrade

How do I know if my speed has been upgraded?

Easy. If you’re an existing Time Fibre Business subscriber from before 2 October 2023, just log into the Self Care portal and your new speed will be...

Support > Home > Time Fibre Home App

How do I log in to the app?

You can log in using the same username and password as your Self Care. Please note that your default username is your MyKad/passport number and cannot...

Support > Home > Time Fibre Home App

How do I change my password?

Click on the three horizontal lines on the top left of your screen. This will bring up the side bar. From there, click “View Profile” and ...

Support > Home > Time Fibre Home App > Bill Payment

How do I pay my bill on the Time Fibre Home app?

All you have to do is open up your app and tap on “Pay Now”. Or watch this handy step-by-step video guide:

Support > Home > Time Fibre Home App > Control Hub

What are PPPoE credentials and how do I get them?

Simply put, Point-to-Point Protocol over Ethernet (PPPoE) is the technology that enables us to deliver you the Internet and the PPPoE username and pas...

Support > Home > Time Fibre Home App > Control Hub

I am using a TP-Link/D-Link/Linksys device. Why can't I see the WiFi Manager features? How do I get it?

The WiFi Manager features vary with device models. Some features are not available on older devices. We recommend upgrading to the latest devices to a...

Support > Home > WiFi 7

I'm a 2Gbps subscriber. Do I get to enjoy WiFi 7?

Not yet, but stay tuned! Currently, our 2Gbps plan provides a top-of-the-line router optimised for your high speeds. We’re actively working on b...

Support > Home > WiFi 7

How do I know if my device is WiFi 7-enabled?

There are a few ways to check if your device supports WiFi 7: Device specifications: Look for the WiFi standard listed in your device’s manual ...

Support > Home > New App Update

My outstanding amount is not updating even after making payment. What do I do?

There are a few things you can do: Force close the app. Go to your phone’s Settings > Apps, select Time Fibre Home from the list and tap on ...

Support > Home > Plans > 12-month Plan

What devices do I get with a 12-month plan?

We provide mesh-enabled WiFi 6 routers. You can find out more about our devices here.

Support > Home > Plans > 12-month Plan

How do I subscribe to a 12-month plan?

You can sign up online via www.time.com.my or through our authorised dealers.

Support > Home > Subscription > Installation

How do I know if my house has prelaid fibre or not?

Typically, in a unit that has prelaid fibre, you’ll find a readily available fibre socket in your living area that you won’t find in a non...

Support > Home > Termination

How do I calculate the remaining contractual period charges?

The early termination penalty (Termination Charges) of remaining contractual period is calculated based on the formula below: (Total Recurring Charges...

Support > Home > Upgrade/Downgrade Plan

How do I upgrade my broadband plan?

Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade to and follow the on-scr...

Support > Home > Free Speed Boost

How do I know if my existing device is compatible with the new speed?

If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...

Support > Home > Free Speed Boost

There are too many line items in my latest bill, how do I read it?

Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...

Support > Home > Free Speed Boost

How do I check my new speed?

You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...

Support > Home > Free Speed Boost

How do I know if my speed has been boosted?

Easy, if you’re an existing Time Fibre Home 100Mbps, 300Mbps or 500Mbps subscriber, just log in to Self Care to see your new speed. It should be dis...

Support > Home > Devices

How do I change my WiFi 7 (HG8145B7N) or WiFi 6 (HG8145X6) devices from working as an Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 7 (Huawei HG8145B7N) and WiFi 6 (HG8145X6) devices work as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which com...

Support > Home > Devices

How do I pay for the mesh WiFi add-ons?

There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...

Support > Home > Devices

What type of devices do I get from Time?

We provide mesh-enabled WiFi routers with all our plans. Based on your building type and installation requirements, you may receive: Plan 24-month...

Support > Home > Gig Speed Home (FTTR)

How do I pay for Gig Speed Home?

There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicabl...

Support > Home > Gig Speed Home (FTTR)

How do I subscribe to Gig Speed Home?

You’ll be able to select Gig Speed Home as an add-on while you’re signing up for the Time Fibre Home 600Mbps or 1Gbps plans. Check out our plans a...

Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

What devices do I get with my subscription?

We provide mesh-enabled WiFi 7 routers with our 600Mbps plan. Do note that devices may vary depending on installation requirements.​ These mesh devi...

Support > Home > Promotion > New Subscriber Promo – 600Mbps at RM99 for the First 6 Months

What do I get with this promotion?

As a new subscriber of the Time Fibre Home 600Mbps plan, you get to enjoy a monthly broadband fee of RM99 for the first 6 full months.​ Do note that...

Support > Home > Self Care > Bill Payment

How do I pay my bill via Self Care?

Just click on the “Pay Now” on your dashboard and follow the instructions onscreen.

Support > Home > Subscription > Installation

How do I know if after-hours installation is available where I stay?

If the service is available in your area, you’ll automatically see the additional date and time slots when you sign up online. Or check with our aut...

Support > Home > Subscription > Signup

How do I make payment for deposits/upfront payment?

You can pay using a credit card, debit card or eWallet namely Grab, Boost, Touch ‘n Go and MAE.

Support > Home > 2Gbps

How do I subscribe to 2Gbps?

You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.

Support > Home > Relocation

How do I reschedule the relocation appointment?

Just scroll down on your Self Care homepage to “Recent Activities” and look for a “Reschedule” button.

Support > Home > Relocation

What do I do if my new location is not within Time coverage?

Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...

Support > Home > Relocation

What should I do if I submitted the wrong address or relocation type?

You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Home > Transfer of Ownership

What can I do if my nominee is staying at a different location?

The nominee can request to relocate the service via Self Care after the transfer of ownership is completed. Just click Manage Plan > Relocate Servi...

Support > Home > Transfer of Ownership

How do I request for a transfer of ownership?

On your Self Care dashboard, click Manage Plan > Transfer Ownership. Fill in the form and submit your request.

Support > Home > Upgrade/Downgrade Plan

When do I start paying the new charges?

You will start paying the new subscription fee once your request has been completed. You may see prorated charges in your next bill if the upgrade/dow...

Support > Home > Troubleshooting

How do I set up my new devices?

Manufacturer Model Huawei WA8021V5 If you can’t find your device model in the table above, get in touch with us via Live Chat f...

Support > Home > Troubleshooting

How do I change my WiFi settings?

Manufacturer Model Huawei HG8145V5, WA8021V5, HG8145X6 If you can’t find your device model in the table above, get in touch wit...

Support > Home > Troubleshooting

My router is not capable of supporting my subscribed speed. How do I purchase a new one?

If you’ve been with us for at least 20 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade n...

Support > Home > Billing & Payment > Auto Debit

What do I do if I want to change my debit/credit card details or I want to cancel my Auto Debit registration?

Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto...

Support > Home > Billing & Payment > Auto Debit

How do I know if my Auto Debit registration was successful?

Upon successful registration, we’ll send an email to the email address you have registered with us.

Support > Home > Billing & Payment > Auto Debit

How do I register for Auto Debit?

You can register for Auto Debit either at the point of subscription to our services or through Self Care or the Time Fibre Home app. Let this video s...

Support > Home > Billing & Payment > Auto Debit

What do I get if I register for Auto Debit?

When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.

Support > Home > Billing & Payment

How do I pay my bill?

Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month and 12-month contract plan subscribers, ple...

Support > Home > Billing & Payment

How do I read my bill?

Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), ...

Support > Home > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Home > Plans > Voice Plans

How do I change my Time Voice plan?

You can change your Time Voice Home Basic plan by selecting either Time Voice Home Lite or Time Voice Home Max at the point of subscription. If you wa...

Support > Home > Plans > No Contract Plan

How do I make payment for this plan?

Auto Debit is required to sign up for this plan as standard billing is not supported.

Support > Home > Plans > No Contract Plan

How do I subscribe to a no contract plan?

This plan is available exclusively online via our website. You can sign up by visiting our For Home page and selecting the ‘No contract’ o...

Support > Home > Subscription > Installation

How do I know my chosen installation appointment date and time has been confirmed?

You will receive an email stating your installation date and time. An SMS will also be sent to you a day before your installation date.

Support > Home > Subscription > Installation

What devices do I get with my subscription?

We provide mesh-enabled routers with all our plans. Find out more here.

Support > Home > Subscription > Signup

What devices do I get with my subscription?

We provide mesh-enabled routers with all our plans. Find out more here.

Support > Home > Subscription > Signup

What fees do I need to pay if I decide to subscribe?

Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...

Support > Home > Subscription > Signup

How do I switch to Time from another service provider?

Contact your current broadband provider to start the termination process. Be mindful of any penalties incurred if your termination is within the cont...

Support > Home > Subscription > Signup

How do I subscribe to Time Fibre Home?

Online via www.time.com.my just pick your plan and sign up directly. Prefer us to contact you? Drop your details and we’ll be in touch to assist. S...

Support > Home > Subscription > Coverage

What can I do if Time Fibre Home is not yet available where I live?

Let us know here or ask your JMB to get in touch with us via our Live Chat, and we’ll take it into account in our coverage expansion planning.

Support > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)

I’m interested. How do I subscribe?

Eligible subscribers may reach us via these channels: Live Chat Facebook

Support > Home > Pakej MyKabel

If I move and relocate my service, do I still get to enjoy the promo?

Yes, as long as Pakej MyKabel is also available at your new address. Just log into Self Care, click Manage Plan > Relocate Service. If Pakej MyKabe...

Support > Home > Pakej MyKabel

How do I get Pakej MyKabel?

If you’re a new subscriber, you can apply online at www.time.com.my or via our Sales Ninjas. Do note that you’ll need your Malaysian IC to registe...

Support > Home > Self Care

How do I change my password?

Click on your profile icon at the top right of your screen and select “Change Password” from the dropdown menu. We recommend that you do t...

Support > Home > Self Care

I have multiple accounts. How do I view all of them using the same login ID?

You can merge or unmerge your accounts via Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request.

Support > Home > Self Care

Where do I check and download my itemised bills?

Log in to Self Care > Bills. All your previous bills will be listed here and are available to view and download.

Support > Home > Self Care

How do I register for Self Care?

We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. Otherwi...

Support > Home > Complaint Management Process

What kind of information do I need to include in the complaint?

To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...

Support > Business > Relocation

How do I cancel my relocation appointment?

You can inform our service installers when they contact you a day before your appointment. Alternatively, reach out to us at care@time.com.my to let u...

Support > Business > Relocation

I have submitted the wrong address/relocation type. How do I withdraw my application?

You can reach out to us at care@time.com.my to withdraw your request.

Support > Business > Relocation

How do I relocate my broadband service?

Fill up the form here to submit your request. Select “Indoor/Outdoor Relocation” under modification type. The charges are as below: Re...

Support > Business > Transfer of Ownership

What can I do if my nominee is staying at a different location?

The nominee can request for a service relocation via modification.time.com.my/ftto after the transfer of ownership is completed.

Support > Business > Transfer of Ownership

How do I request for a transfer of ownership?

You will need to email the following documents to us at care@time.com.my: Transfer of Ownership Form One and Form Two Copy of the new owner’s NRIC/p...

Support > Business > Termination

How do I terminate my business Internet?

On your Self Care dashboard, click Manage Plan > Terminate Service. Fill up the form and submit your request.

Support > Business > Billing & Payment

How do I pay my bill?

You can log in to Self Care to view your bills and make quick and easy online payments. For all other payment methods, click here.

Support > Business > Billing & Payment

When do I get my first bill?

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...

Support > Business > Devices

How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...

Support > Business > Devices

How do I install the devices?

Our Tech Ninjas or Time-authorised installers will do it for you.

Support > Business > Devices

How do I make payment for these devices?

You can pay for our WiFi devices purchased during the signup process using your credit/debit card or through the Self Care shop using online banking, ...

Support > Business > Devices

How do I get these devices?

You will receive a complimentary router with your new subscription of Time Fibre Business. You’ll also have the option to add on more devices during...

Support > Business > Subscription > General Information

What fees do I need to pay if I decide to subscribe?

You may be required to pay the following one-time service fees, which will be included in your first bill: Special Building Requirement Fee – s...

Support > Business > Subscription > General Information

How do I subscribe to Time Fibre Business?

Drop your details here and we’ll get in touch with you. Alternatively, you may subscribe via a Time authorised dealer.

Support > Business > Self Care

How do I change my password?

Click on your profile icon at the top right of your screen and select “Change Password” from the dropdown menu. We recommend that you do t...

Support > Business > Self Care

How do I register for Self Care?

We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. The pas...

Support > Business > Complaint Management Process

What kind of information do I need to include in the complaint?

To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Can I upgrade/downgrade my plan after I redeem this promotion?

You can upgrade your plan. You’ll continue to enjoy your RM10 discount until the 12 months are up and your contract will run on as usual. However, y...

Support > Business > Subscription > Additional Service

Does the plan come with a fixed IP address?

No, but customers can purchase up to 5 Fixed IPs: 1 Fixed IP = RM200 For assistance, please contact us at care@time.com.my

Support > Business > Subscription > Upgrade, Downgrade & Termination

Can I downgrade my plan?

No, downgrading is not allowed within contract period.

Support > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)

Can I upgrade or downgrade my plan after redeeming this promotion?

Yes, you can upgrade your plan at any time. Any existing promotions will remain in effect until fully redeemed, and your contract will not be reset Yo...

Support > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)

Can I upgrade or downgrade my plan after redeeming this promotion?

Yes, you can upgrade your plan at any time. Any existing promotions will remain in effect until fully redeemed, and your contract will not be reset Yo...

Support > Home > e-Invoice

How long does it take for my e-Invoice request to be processed?

Your e-Invoice registration will take effect on your next bill. To ensure timely processing, please submit your request at least 2 days before your ne...

Support > Home > e-Invoice

What happens if I don't submit the required information for e-Invoice?

If the mandatory information requested is not provided or inaccurate, LHDN may reject your e-Invoice during the validation process and Time will not b...

Support > Home > e-Invoice

What is an e-invoice, and how does it affect my broadband subscription with Time?

An e-Invoice is a digital invoice that records a transaction between a supplier (i.e. Time) and a buyer (registered Time customer) in a structured, ma...

Support > Business > Loyalty Upgrade

Why can’t I downgrade my plan in Self Care?

As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...

Support > Home > Time Fibre Home App

Where can I download the app?

You can download the Time Fibre Home app for free at the Google PlayStore, Apple App Store and Huawei App Gallery. Download it now:

Support > Home > Time Fibre Home App

I forgot my password. What should I do?

Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...

Support > Home > Time Fibre Home App

My app doesn’t seem to be working properly. What can I do?

If you encounter any issues with the app or want to provide feedback, reach out to us via Live Chat.

Support > Home > WiFi 7

I don't have any WiFi 7 devices yet. Should I still upgrade my router?

Absolutely! Upgrading to a WiFi 7 router future-proofs your network and ensures smooth connectivity when you eventually get WiFi 7 devices. Plus, you&...

Support > Home > WiFi 7

Does WiFi 7 work with all my devices?

Yes! WiFi 7 routers are backwards compatible. This means even if your devices aren’t WiFi 7 yet, they’ll still connect to the network. But...