Support > Home > Devices

What type of complimentary device(s) do I get from Time?

We provide mesh-enabled routers with all our plans and mesh node(s) for selected plans. Based on your building type and installation requirements, new...

Support > Home > Gig Speed Home (FTTR)

Is the parent node compatible with your other mesh devices?

Unfortunately, the parent node is only compatible with its corresponding child nodes. Gig Speed Home devices are not compatible with our other mesh Wi...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Device...

Support > Home > Troubleshooting

How do I set up my new devices?

Manufacturer Model Huawei WA8021V5 If you can’t find your device model in the table above, get in touch with us via Live Chat f...

Support > Home > Gig Speed Home (FTTR)

Do I need to pay for installation?

Cabling up to 100m and the devices included in the package are complimentary. See more details below: Gig Speed Home Package 1 parent node + 1 chi...

Support > Home > WiFi 7

Is WiFi 7 setup complicated?

No worries! Setting up a WiFi 7 router is just like your current setup. Our installation experts will handle everything for you. Remember, while all d...

Support > Home > WiFi 7

I'm an existing Time subscriber, can I upgrade to WiFi 7?

Great news! If you’ve been a loyal Time subscriber for 20 months or more, you can get the new WiFi 7 devices for FREE when you upgrade your Inte...

Support > Home > Devices

Why am I being told to purchase additional mesh nodes when I want to relocate?

Upon your relocation, we will assess your new location and recommend additional devices if we find that the building you are relocating to has a desig...

Support > Home > Devices

What is a wireless Optical Network Terminal (ONT)?

The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...

Support > Home > Devices

Is installation free?

For new subscribers or existing subscribers who received free devices as part of their plan or promotion, any installation carried out by our Tech Nin...

Support > Home > Gig Speed Home (FTTR)

How long will installation take?

Plan for a session lasting between 4 to 6 hours, depending on your setup’s complexity. If you’re also setting up your new Time Fibre Home ...

Support > Home > Subscription > Installation

Do I need to purchase any equipment?

We will supply an Optical Network Unit (ONU) with a WiFi router or a wireless Optical Network Terminal (ONT) plus installation services. You will only...

Support > Home > Subscription > Installation

Do I need to pay for installation?

We provide complimentary basic cabling services from the locations outlined in the table below to the location you have designated for your equipment ...

Support > Business > Relocation

Do I need to bring the fibre cables, optical network unit (ONU), router, and power adapters for relocation?

No, you don’t need to bring your cables for standard installation, as our service installers will provide them. However, please bring your existing ...

Support > Business > Devices

What is a wireless Optical Network Terminal (ONT)?

The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 5 and WiFi 6 routers ar...

Support > Business > Devices

Is installation free?

For new subscribers or existing subscribers who have upgraded and/or renewed their contract and received free devices as part of their plan or promoti...