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Support > Business > Relocation

Do I need to bring the fibre cables, optical network unit (ONU), router, and power adapters for relocation?

No, you don’t need to bring your cables for standard installation, as our service installers will provide them. However, please bring your existing ...

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FAQ Archives

Support Archives FAQ Archives Time Fibre Home Promo: Loyalty Programme (27 March 2024 – 26 Jun...

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Home > Our Fibre Network

Our Fibre Network

26 March 2025

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Support > Home > e-Invoice

What is an e-invoice, and how does it affect my broadband subscription with Time?

An e-Invoice is a digital invoice that records a transaction between a supplier (i.e. Time) and a buyer (registered Time customer) in a structured, ma...

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Support > Home > Termination

How do I request for termination?

Subscription Contract Tenure How to terminate? 24-month contract 0-19 months Log in to Self Care, select Manage Plan > Terminate Service...

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Business > Enterprise > Security > Privileged Access Management

Privileged Access Management

28 May 2024

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Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...

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Support > Home > Devices

How come my 2Gbps router isn't achieving higher speeds?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...

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Enhance Connectivity & Innovation Through Telco Partnerships

8 December 2023

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Support > Home > 2Gbps

I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...

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Support > Home > Troubleshooting

How come my 2Gbps router isn't achieving higher speeds?

The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...

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PressRelease

About Us > Resource > Newsroom

Resilient Growth Recorded in Q1 2020

Shah Alam, 28 May 2020 – TIME dotCom Berhad (“TIME” or “the Group”) recorded consolidated...

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PressRelease

About Us > Resource > Newsroom

TIME First in Malaysia to be MEF 3.0 LSO Sonata-certified

Shah Alam, 8 July 2021 – TIME dotCom (TIME) announced today that it has become the first in Malay...

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PressRelease

About Us > Resource > Newsroom

TIME Records Sustained Growth for FY2020

Shah Alam, 26 February 2021 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...

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PressRelease

About Us > Resource > Newsroom

TIME Sustains Growth in 9M 2020

Shah Alam, 26 November 2020 – TIME dotCom Berhad (“TIME” or “the Group”) has announced it...

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Loyalty Terms & Conditions

7 October 2022

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Home > 2Gbps

2Gbps

22 September 2022

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Business > SME > Digital Masterclass

For Business Digital Masterclass

19 September 2022

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Business > SME > Devices

For Business Devices

14 September 2022

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Home

For Home Overview

29 August 2022

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Business > Enterprise > Network > Point-to-Point Leased Line

Point-to-Point Leased Line

16 June 2022

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Business > Enterprise > Solutions

Solutions

15 June 2022

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Business > Enterprise > Security > Virtual Firewall

Virtual Firewall

18 April 2022

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Business > Enterprise > Cloud > Time Cloud Services

Time Cloud Services

1 April 2022

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Let's Talk

4 March 2021

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