Found 60 result(s) for "Accoun"
Support > Business > New App Update
Will my latest account information be available in Self Care?
Yes, your account information will all be available in Self Care. You can log in with the same credentials as the old app.
Learn MoreSupport > Business > New App Update
Can I still use the old app to access my account and pay bills?
You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...
Learn MoreSupport > Home > New App Update
Will my account information be transferred to the new app?
Yes, your account information will all be available in the new Time Fibre Home app. You just need to log in with the same credentials as Self Care or ...
Learn MoreSupport > Home > New App Update
Can I still use the old app to access my account and pay bills?
You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...
Learn MoreSupport > Business > Free Upgrade 100Mbps
I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the free speed boost?
Yes, the new owner will get to enjoy the new speeds as long as they’re an existing Time Fibre Business subscribers on plans below 100Mbps.
Learn MoreSupport > Home > Free Speed Boost
I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the free speed boost?
Yes, the new owner will get to enjoy the new speeds as long as they’re on the 100Mbps, 300Mbps or 500Mbps plan.
Learn MoreSupport > Home > Devices
What will happen to my 24-month payment plan if I want to transfer ownership of my account or terminate my subscription?
You’ll be required to settle early when you make your transfer of ownership or termination request.
Learn MoreSupport > Home > Termination
Can you refund to a third party account?
We will only refund to the bank account of the service owner to prevent confusion and disputes.
Learn MoreSupport > Home > Termination
How will I receive the refund if I don’t have a Malaysian bank account?
We can make a transfer to your overseas bank account provided the amount is above USD50 or RM250. Payment will only be in USD. If the amount is less t...
Learn MoreSupport > Home > Billing & Payment
I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?
Yes, if you merge your account. Log in to Self Care > Manage Plan > Other Modifications and fill in the form. Once merged, you should only recei...
Learn MoreSupport > Home > Pakej MyKabel
If I transfer ownership of my account, does the discount still apply?
Yes, the monthly discounts will continue for the remaining months of your contract.
Learn MoreSupport > Home > Self Care
I have multiple accounts. How do I view all of them using the same login ID?
You can merge or unmerge your accounts via Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request.
Learn MoreSupport > Business > Termination
Can you refund to a third party account?
We will only refund to the bank account of the service owner to prevent confusion and disputes.
Learn MoreSupport > Business > Termination
How will I receive the refund if I don’t have a Malaysian bank account?
We can make a transfer to your overseas bank account provided the amount is above USD50 or RM250. Payment will only be in USD. If the amount is less t...
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Learn MoreSupport > Home > Time Fibre Home
What is the Time Fibre Home app?
The Time Fibre Home app is our all-in-one app that lets you manage your account and take control of your WiFi whenever and wherever you need. With jus...
Learn MoreSupport > Home > Time Fibre Home
How do I change my password?
Click on the three horizontal lines on the top left of your screen. This will bring up the side bar. From there, click “View Profile” and ...
Learn MoreSupport > Home > Time Fibre Home
I forgot my password. What should I do?
Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...
Learn MoreSupport > Home > Time Fibre Home > Bill Payment
I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...
Learn MoreSupport > Business > New App Update
Does Self Care have all the features of the old app?
Yes, Self Care offers all the essential features you previously enjoyed on the old app, including managing your account, paying bills and troubleshoot...
Learn MoreSupport > Business > New App Update
What should I do after the Time Internet app is discontinued?
You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by contacting our cus...
Learn MoreSupport > Home > New App Update
I'm a Time Fibre Business subscriber, can I download and use the new Time Fibre Home app?
Unfortunately, the Time Fibre Home app is designed specifically for residential customers. As a business subscriber, you can manage your account throu...
Learn MoreSupport > Home > New App Update
What's new about the Time Fibre Home app?
The new Time Fibre Home app offers a streamlined and intuitive interface for managing your Time Fibre Home account, making it easier and more seamless...
Learn MoreSupport > Home > New App Update
What happens if I don't download the new Time Fibre Home app?
You won’t be able to access your account information, manage your services or receive customer support through the old app after it’s disc...
Learn MoreSupport > Business > Free Upgrade 100Mbps
What is Time’s Speed Boost all about?
Life’s too short for slow internet, so we’re bumping up the speed for our subscribers on plans below 100Mbps – for free with no strings attached...
Learn MoreSupport > Home > Free Speed Boost
What is Time’s free speed boost all about?
Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Can I transfer ownership of my Gig Speed Home service to someone else?
Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...
Learn MoreSupport > Home > Self Care > Bill Payment
I paid my bill via Self Care. When will my payment be reflected?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...
Learn MoreSupport > Home > Relocation
I would like to cancel my service as my new location is not within Time coverage. Can I request to waive the early termination penalty?
We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...
Learn MoreSupport > Home > Relocation
What do I do if my new location is not within Time coverage?
Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...
Learn MoreSupport > Home > Termination
When will I receive my refund? Will I be notified after my refund is processed
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
Learn MoreSupport > Home > Termination
Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
Why am I being charged RM1 to register my debit/credit card for Auto Debit?
The RM1 is charged to your card to verify that your debit/credit card is active and that you are the cardholder. In the case of credit cards, the amou...
Learn MoreSupport > Home > Plans > Voice Plans
What should I do if my phone is lost or stolen?
In the unfortunate event of a lost or stolen phone, reach out to us via Live Chat to deactivate your account.
Learn MoreSupport > Home > Plans > Voice Plans
Can I subscribe to an additional voice line?
Yes, but you may only subscribe to the Time Voice Home Basic plan. Subscription is on a pay-as-you-use basis and the line will be accessed exclusively...
Learn MoreSupport > Home > Subscription > Signup
What fees do I need to pay if I decide to subscribe?
Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...
Learn MoreSupport > Home > Subscription > Coverage
What can I do if Time Fibre Home is not yet available where I live?
Let us know here or ask your JMB to get in touch with us via our Live Chat, and we’ll take it into account in our coverage expansion planning.
Learn MoreSupport > Home > Self Care
I forgot my password. What should I do?
Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...
Learn MoreSupport > Home > Self Care
How do I change my password?
Click on your profile icon at the top right of your screen and select “Change Password” from the dropdown menu. We recommend that you do t...
Learn MoreSupport > Home > Self Care
How do I register for Self Care?
We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. Otherwi...
Learn MoreSupport > Home > Self Care
What is Self Care?
Self Care is our self-service portal that allows you to manage your account and subscribed service(s) online. You can also download our Time Fibre Hom...
Learn MoreSupport > Home > Complaint Management Process
What kind of information do I need to include in the complaint?
To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...
Learn MoreSupport > Business > Termination
When will I receive my refund? Will I be notified after my refund is processed?
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
Learn MoreSupport > Business > Termination
Can I request to waive the early termination penalty if i'm relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Business > Self Care
I forgot my password. What should I do?
Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...
Learn MoreSupport > Business > Self Care
How do I change my password?
Click on your profile icon at the top right of your screen and select “Change Password” from the dropdown menu. We recommend that you do t...
Learn MoreSupport > Business > Self Care
How do I register for Self Care?
We’ve already registered a Self Care account for you. You can check your registered email address or SMS for your username and password. The pas...
Learn MoreSupport > Business > Self Care
What is Self Care?
Self Care is a self-service portal that lets you manage your account and subscribed service(s), pay your bills and diagnose your connection all in one...
Learn MoreSupport > Business > Complaint Management Process
What kind of information do I need to include in the complaint?
To smoothen the process, we recommend that you use this template: Full name (as per MyKad/passport): NRIC/Passport number: Phone number: Email address...
Learn MoreBusiness > Enterprise > Security > Advanced DDoS Protection
Advanced DDoS Protection
15 April 2022
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