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Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
What do I get with this promotion?
Eligible customers who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract will get RM10 off their monthly broadband fee for 12 months...
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
How long will this promotion last?
This promotion is valid from 8 September 2025 to 31 October 2025.
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
Who is eligible for this promotion?
This promotion is open to students who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract through Time’s authorised telesales chann...
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
How will my RM10 discount be applied?
The RM10 will be deducted from your monthly broadband fee for 12 months. Additional charges such as prorated fees, voice calls or add-ons will still a...
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with our 12-month contract plans.
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, this promotion cannot be combined with other ongoing promotions except the Time Fibre Home offer for the differently abled (OKU) and th...
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you’re still entitled to the promotion if you sign up within the promotion period. However, you’ll need to install and activate your service ...
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
Can I upgrade/downgrade my plan after I redeem this promotion?
You can upgrade your plan. You’ll continue to enjoy your RM10 discount until the 12 months are up and your contract will run on as usual. However, y...
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
What if I terminate my subscription?
If you terminate your subscription within your 12-month contract, you will: Forfeit the discount you’ve been enjoying; and Incur an early terminati...
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
Where is this promotion available?
This promotion is available only in areas covered by Time Fibre Home broadband. You can check your coverage here: www.time.com.my/check-coverage.
Learn MoreTerms & Conditions - Time Fibre Home: 500,000 Subscribers Promotion – One Year Free Internet
20 August 2025
Learn MoreTerms & Conditions - Time Fibre Home: "Sign Up & Win" Lucky Draw (19 June - 30 June 2025)
11 August 2025
Learn MoreSupport > Business > Subscription > Additional Service
Is a voice line included with the plan?
Yes, a free voice line (local calls only, IDD not included) is included with our 300Mbps, 600Mbps, 1Gbps and 2Gbps plans. Customers can also purchase...
Learn MoreNavigating The Cyber Security Act 2024: A Comprehensive Guide for Malaysian Businesses
19 May 2025
Learn MoreSupport > Home > Plans > Voice Plans
How do I connect my fixed line phone?
Simply connect your phone to the TEL port on your 2-in-1 device or modem. You may refer to the images below:
Learn MoreSupport > Business > Devices
What happens if I need additional equipment?
Customers can purchase additional devices: WiFi 6 Router: RM299 (1 unit) WiFi 7 Router: RM399 (1 unit)
Learn MoreSupport > Business > Devices
Is there an installation fee?
A RM80 installation fee applies if customers do not purchase a device during activation or recontract.
Learn MoreSupport > Business > Devices
What devices are included in the subscription?
300Mbps: WiFi 6 Router 600Mbps: WiFi 6 Router + WiFi 6 Mesh 1Gbps: WiFi 7 router + WiFi 6 Mesh 2Gbps: 10gpon High End Router + WiFi 6 Mesh
Learn MoreSupport > Business > Subscription > Additional Service
Can I connect the phone lines provided by Time to my fax and/or credit card terminal?
Yes, you can.
Learn MoreSupport > Business > Subscription > Additional Service
What additional services can I subscribe to in addition to the Time Basic Voice Line service?
We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...
Learn MoreSupport > Business > Subscription > Additional Service
What is Time Basic Voice Line?
Time Basic Voice Line is a fixed voice line service that provides incoming and outgoing calls to subscribers. It comes with 2 voice lines with a RM45 ...
Learn MoreSupport > Business > Subscription > Additional Service
What is the minimum contract period for Time Basic Voice Line?
The minimum contract period is 12 months with a one-time registration fee. The registration fee is waived for 24-month contract periods and above.
Learn MoreSupport > Business > Subscription > Additional Service
How many voice line(s) are bundled together with the subscription of Time Fibre Business and Time Fibre Business Pro?
The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe for the Time Basic Voice Line.
Learn MoreSupport > Business > Subscription > Additional Service
Does the plan come with a fixed IP address?
No, but customers can purchase up to 5 Fixed IPs: 1 Fixed IP = RM200 For assistance, please contact us at care@time.com.my
Learn MoreSupport > Business > Subscription > Pricing & Contracts
What is the difference between the contract periods available?
0-month contract: Requires an RM1,200 upfront charge, no free bundle items (router/voice). 12-month contract: Includes additional RM66/month. 24-mont...
Learn MoreSupport > Business > Subscription > Pricing & Contracts
Are there any promotions available?
Free One month Promo for Online Subscription of the 600Mbps and 1Gbps plans. For more info click here.
Learn MoreSupport > Business > Subscription > Upgrade, Downgrade & Termination
What happens if I terminate my contract early?
If you terminate a 12- or 24-month contract, you must pay an Early Termination Penalty (ETP) for the remaining contractual days.
Learn MoreSupport > Business > Subscription > Upgrade, Downgrade & Termination
Can I downgrade my plan?
No, downgrading is not allowed within contract period.
Learn MoreSupport > Business > Subscription > Pricing & Contracts
What are the contract periods available?
Customers can choose between 0, 12, or 24 months.
Learn MoreSupport > Business > Subscription > Upgrade, Downgrade & Termination
Can I upgrade my plan?
Yes. For assistance, please contact us at care@time.com.my.
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
How will I receive the promotion discount once I’ve subscribed?
The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
If my first month’s broadband subscription fee is free, why am I still being charged on my first bill?
Your first full month’s broadband subscription is free. However, your first bill may include: Prorated charges for the period of usage before your ...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be eligible for the promotion as long as you sign up during the promotion period. However, if the installation is not completed wi...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
How do I sign up for this promotion?
You can sign up online via https://www.time.com.my/for-sme.
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
What if I terminate my subscription?
If you terminate your subscription before the end of your contract, the following will apply: Any discounts or promotions previously applied to your ...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
Can I upgrade or downgrade my plan after redeeming this promotion?
Yes, you can upgrade your plan at any time. Any existing promotions will remain in effect until fully redeemed, and your contract will not be reset Yo...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
What devices do I get with my subscription?
We provide mesh-enabled routers with all our plans. Depending on your building type and installation requirements, you may receive the following devic...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only use one promotion at a time. Once you’ve selected a promotion and submitted your application, you won’t be able to...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
Who is eligible for this promotion?
New subscribers of the Time Fibre Business 600Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my/for-sme.
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
How long will this promotion last?
This promotion is valid from 15th April 2025 until further notice.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
What should I do if I don’t receive the umbrella within the expected timeframe?
If you have not received your umbrella after 14 working days from activation, you may reach out to us at care@time.com.my.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
When can I expect to receive the umbrella?
The umbrella will be delivered within 14 working days from the date your service is successfully activated online.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
How will I receive the limited edition golf umbrella?
Eligible customers will receive the umbrella via doorstep delivery. No self-collection or alternative delivery methods are available for this campaign...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
Who is eligible to participate in this campaign?
This promotion is open to all new customers who sign up for any Time Fibre Business plan via TIME’s Online channel, with a valid delivery address wi...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
What is the exciting Limited Edition Golf Umbrella Campaign about?
This campaign is a special online-exclusive promotion by TIME. Customers who successfully subscribe to any of the Time Fibre Business plans through ou...
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (600Mbps & 1Gbps plans)
What do I get with this promotion?
As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 600Mbps 1-Month Free* 1Gbps 1-Month Free* Please tak...
Learn MoreAbout Us > Career > Graduate Development Program
Graduate Development Program
6 March 2025
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
Who is eligible to be a referee under this programme?
Only new Time Fibre Home subscribers are eligible to be referred. Returning or existing customers are not eligible for this programme.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
How do I sign up using my friend’s referral link?
All you have to do is click on the link your friend sent you, select your package and complete the online signup. Make sure you use the same link thr...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
Do I get to enjoy any benefits as a referee?
You’ll get a RM50 bill discount once your service is activated, on top of our exclusive signup deals.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
What happens if I get referred and successfully refer a friend in the same month?
If you earn both referee and referrer bonuses in the same month, the discounts will be combined and used to knock off your monthly broadband fees. Any...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
What happens to my RM50 referral bonus if I’m also enjoying other promo discounts at the same time?
Your other promo discounts will apply first. Any excess amount from your referral bonus will be carried forward to future bills with no expiration.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
When will I see the RM50 discount in my bill?
It may take up to 45 days to be reflected in your bill.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
How do I know if the referral is successful?
You’ll get an email once your service has been activated. You can also go to the Hook Up and Earn page in Self Care to check the status of your refe...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
What happens if I cancel my subscription before activation?
Your RM50 referral bonus will be forfeited.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referee
Can I still receive the bill discount if I refer myself?
No, you won’t be eligible for the RM50 bill discount.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
Who is eligible to refer friends under this programme?
All Time Fibre Home subscribers with an active subscription can refer friends and family.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
How do I refer a friend?
Log in to Self Care, click on “Rewards” in the top navigation bar and select “Hook Up and Earn”. From there, generate your unique referral li...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
What do I get if I successfully refer a friend?
You’ll get a RM100 bill discount for every successful referral. Your friend has to activate their service for the referral to be considered success...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
Is there a limit to the number of friends I can refer?
Nope, there’s no limit so share the love far and wide!
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
If I’ve successfully referred 3 friends this month, do I get a RM300 bill discount on my next bill?
It depends on your monthly broadband fee. If it’s less than RM300, the excess amount will be brought forward to the next month and so on and so fort...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
What happens to my RM100 referral bonus if I’m also enjoying other promo discounts at the same time?
Your other promo discounts will apply first. Any excess amount from your referral bonus will be carried forward to future bills with no expiration.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
When will I see the RM100 discount in my bill?
It may take up to 45 days to be reflected in your bill.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
How do I know if my friend has signed up for Time?
You’ll get an email once your referee has signed up for Time Fibre Home and once more when their service has been activated. You can also go to the...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
How do I check the status of my referrals?
Log in to Self Care, click on “Rewards” in the top navigation bar and select “Hook Up and Earn”. Scroll down to “Referral Status” to see ...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
What happens if I terminate my subscription?
If you terminate your service, your referral discounts will be forfeited.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE) Referrer
Can I still receive the bill discount if I refer myself?
No, you won’t be eligible for the RM100 bill discount.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
If I subscribe during the promotion period but schedule the installation after the validity period, will I still be entitled to the promotion?
Yes, you will still be eligible for the promotion as long as you sign up during the promotion period. However, if the installation is not completed wi...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
How will I receive the promotion discount once I’ve subscribed?
The promotion discount will be applied to your first full month’s bill. Other charges such as voice calls, deposits, and add-ons, will still be incl...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
If my first month’s broadband subscription fee is free, why am I still being charged on my first bill?
Your first full month’s broadband subscription is free. However, your first bill may include: Prorated charges for the period of usage before your ...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
How do I sign up for this promotion?
You can sign up online via https://www.time.com.my/for-sme.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
What if I terminate my subscription?
If you terminate your subscription before the end of your contract, the following will apply: Any discounts or promotions previously applied to your ...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
Can I upgrade or downgrade my plan after redeeming this promotion?
Yes, you can upgrade your plan at any time. Any existing promotions will remain in effect until fully redeemed, and your contract will not be reset Yo...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Depending on your building type and installation requirements, you may receive the followin...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only use one promotion at a time. Once you’ve selected a promotion and submitted your order, you won’t be able to switc...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
How long will this promotion last?
This promotion is valid from 15 December 2024 until 14 April 2025.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
What do I get with this promotion?
As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 500Mbps 1-Month Free* 1Gbps 1-Month Free* Please not...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
Who is eligible for this promotion?
New subscribers of the Time Fibre Business 500Mbps and 1Gbps plans on a 24-month contract who sign up online via www.time.com.my.
Learn MoreTerms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)
24 February 2025
Learn MoreBusiness > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
12 December 2024
Learn MoreBusiness > Enterprise > Security > Managed Detection & Response (MDR)
Managed Detection & Response (MDR)
16 October 2024
Learn MoreSupport > Home > New App Update
I can't use the WiFi Manager features like WiFi Configuration and Parental Controls. Why?
The WiFi Manager features are only compatible with the device models below: WiFi 7: HG8145B7N WiFi 6: HG8145X6 / HG8145X6-10 / HG8245X6 / HN8245X6 / V...
Learn MoreSupport > Home > New App Update
My outstanding amount is not updating even after making payment. What do I do?
There are a few things you can do: Force close the app. Go to your phone’s Settings > Apps, select Time Fibre Home from the list and tap on ...
Learn MoreSupport > Home > New App Update
Will my account information be transferred to the new app?
Yes, your account information will all be available in the new Time Fibre Home app. You just need to log in with the same credentials as Self Care or ...
Learn MoreBusiness > Enterprise > Security > Vulnerability Assessment
Vulnerability Assessment
12 June 2024
Learn MoreBusiness > Enterprise > Security > Privileged Access Management
Privileged Access Management
28 May 2024
Learn MoreSupport > Home > Devices
Are your devices compatible with each other?
All our Huawei devices are compatible with each other except the WiFi 5 router (Huawei HG8145V5) and older devices of other brands that have been disc...
Learn MoreSupport > Home > Devices
What type of devices do I get from Time?
We provide mesh-enabled WiFi routers with all our plans. Based on your building type and installation requirements, you may receive: Plan 24-month...
Learn MoreSupport > Home > Plans > No Contract Plan
Can I relocate my service?
Unfortunately, subscribers of the no-contract plan cannot relocate their service.
Learn MoreSupport > Home > 2Gbps
Is the router compatible with your other devices?
Yes, our 2Gbps router is compatible with all our current Huawei WiFi 6 devices models except for Gig Speed Home (Fibre-To-The-Room) devices.
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Why don't I see a "Change Broadband Plan" button on my screen?
This option will not be available if you submitted another modification request recently or if you are subscribed to our complimentary service. Chat w...
Learn MoreSupport > Home > Termination
I changed my mind! Can I withdraw my request?
Absolutely! Scroll down to Recent Activities on your Self Care homepage and click on the “Withdraw Submission” button. You can withdraw yo...
Learn MoreSupport > Home > Troubleshooting
What do the lights on my router indicate?
For more details about what your router lights indicate, click here.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
How do I register for Auto Debit?
You can register for Auto Debit either at the point of subscription to our services or through Self Care or the Time Fibre Home app. Let this video s...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What do I get if I register for Auto Debit?
When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What is Auto Debit?
Auto Debit is a service that automatically deducts your monthly payments from a registered debit/credit card on a recurring basis. This is a great opt...
Learn MoreSupport > Home > Billing & Payment
How do I read my bill?
Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), ...
Learn MoreSupport > Home > Billing & Payment
I've received my first bill. Why is my payment amount higher than my monthly subscription fee?
Your first bill may be higher than your subscription fee because it may contain pro-rated charges and advanced billing of your broadband fee. Watch ou...
Learn MoreSupport > Home > Billing & Payment
When do I get my first bill?
This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...
Learn MoreSupport > Home > Plans > Voice Plans
Does Time Fibre Home come bundled with a voice service?
Yes. By default, you get the Time Voice Home Basic plan that is a pay-as-you-use plan. You also have the option to upgrade to Time Voice Home Lite or ...
Learn MoreSupport > Home > Plans > No Contract Plan
How do I make payment for this plan?
Auto Debit is required to sign up for this plan as standard billing is not supported.
Learn MoreSupport > Home > Plans > No Contract Plan
Can I get the one-time charge waived?
Unfortunately, the one-time charge is not refundable.
Learn MoreSupport > Home > Plans
What Time Fibre Home plans can I choose from?
24-month Plan 12-month Plan No Contract Plan Plan speed ...
Learn MoreSupport > Home > Subscription > Installation
Can I reschedule my installation appointment date and time?
You can change your installation appointment and even track the progress of your application here. Check out our video guide on how to track your appl...
Learn MoreSupport > Home > Subscription > Signup
What is the Foreigner Deposit?
If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront.
Learn MoreSupport > Home > Subscription > Signup
What is the status of my application?
Keep up with the progress of your application here.
Learn MoreSupport > Home > Pakej MyKabel
If I transfer ownership of my account, does the discount still apply?
Yes, the monthly discounts will continue for the remaining months of your contract.
Learn MoreSupport > Home > Pakej MyKabel
If I move and relocate my service, do I still get to enjoy the promo?
Yes, as long as Pakej MyKabel is also available at your new address. Just log into Self Care, click Manage Plan > Relocate Service. If Pakej MyKabe...
Learn MoreSupport > Home > Self Care
What can I do on Self Care?
You can: View your profile and subscribed service(s) View and pay your bills Apply for Auto Debit payment method Change your subscription plan Access...
Learn MoreSupport > Business > Subscription > Additional Service
Can I connect the phone lines provided by Time to my fax and/or credit card terminal?
Yes, you can.
Learn MoreSupport > Business > Subscription > Additional Service
What additional services can I subscribe to in addition to the Time Basic Voice Line service?
We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...
Learn MoreSupport > Business > Subscription > Additional Service
What is the minimum contract period for Time Basic Voice Line?
The minimum contract period is 12 months with a one-time registration fee. The registration fee is waived for 24-month contract periods and above.
Learn MoreSupport > Business > Subscription > Additional Service
What is Time Basic Voice Line?
Time Basic Voice Line is a fixed voice line service that provides incoming and outgoing calls to subscribers. It comes with 2 voice lines with a RM45 ...
Learn MoreSupport > Business > Subscription > Additional Service
How many voice line(s) are bundled together with the subscription of Time Fibre Business?
The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe to the Time Basic Voice Line.
Learn MoreSupport > Business > Devices
Can I request Time to configure my own router?
Yes, you can but you will be charged RM80.
Learn MoreSupport > Business > Devices
Can I appoint my own contractor for installation?
Installations can only be carried out by Time-appointed installers, who are technically trained to provision the service according to our guidelines.
Learn MoreSupport > Business > Devices
Do I need to pay for installation?
We provide basic cabling services of up to 20 metres from point-of-entry i.e. main door (6 metres from the socket for buildings with pre-laid fibre) t...
Learn MoreSupport > Business > Devices
How long does it take for Time to install and activate my service?
A standard installation typically takes about 2 to 4 hours, but the duration will also depend on your building type. Our installers will get in touch ...
Learn MoreSupport > Business > Devices
How soon can my service be installed?
We can get your service up as soon as 3 days after you sign up, but the date and time is subject to availability.
Learn MoreSupport > Business > Subscription > General Information
How long does it take for Time to cancel my subscription?
You must provide us with 30 days’ notice of any intention to cancel your subscription by reaching out to us at care@time.com.my.
Learn MoreSupport > Business > Subscription > General Information
Can I cancel my subscription during my contract term?
Yes you can. However, you will be charged for the remaining months of your contract.
Learn MoreSupport > Business > Subscription > General Information
Do I get to retain my existing Value Added Services (VAS) if I modify my plan?
Yes. All your existing VAS subscriptions will remain.
Learn MoreSupport > Business > Subscription > General Information
Can I change my plan at any time during my contract term?
Yes, as long as it fits your needs. Do note that any plan downgrade is subject to Time’s approval. There are no penalty charges for upgrading/do...
Learn MoreSupport > Business > Subscription > General Information
What fees do I need to pay if I decide to subscribe?
You may be required to pay the following one-time service fees, which will be included in your first bill: Special Building Requirement Fee – s...
Learn MoreSupport > Business > Subscription > General Information
What documents are required for subscription?
You are required to submit or upload a copy of: Your MyKad (or passport if you are not Malaysian); Form 9 (local company); Form 79, Form 80, Form 80a...
Learn More