Support > Home > Plans > 12-month Plan

Can I upgrade/downgrade my 12-month plan?

Yes, definitely. If you want to upgrade your plan, just log into Self Care and check it out. You can only downgrade your plan after finishing up your ...

Support > Home > Plans > 12-month Plan

Can I relocate my service on a 12-month plan?

Yes, absolutely! As long as the new address is within our coverage area. Plus, relocation is free once you’ve finished your 12-month contract.

Support > Home > Plans > 12-month Plan

I’m subscribed to the 24-month/no contract plan. Can I convert to a 12-month plan?

We’re sorry, but that option is not available. The 12-month plans are only made available for new sign-ups.

Support > Home > Plans > 12-month Plan

How do the 12-month, 24-month and no contract plans differ?

It all boils down to flexibility! Here’s a quick breakdown: 24-Month Plan: Ideal for those who plan to stay put for a longer period. Offers the ...

Support > Home > Plans > 12-month Plan

What is the 12-month plan?

Our 12-month plan is tailored for renters and frequent movers, with a contract period that aligns perfectly with your 12-month home rental lease. Enj...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What do I get with this promotion?

Eligible customers who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract will get RM10 off their monthly broadband fee for 12 months...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Who is eligible for this promotion?

This promotion is open to students who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract through Time’s authorised telesales chann...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with our 12-month contract plans.

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

Can I upgrade/downgrade my plan after I redeem this promotion?

You can upgrade your plan. You’ll continue to enjoy your RM10 discount until the 12 months are up and your contract will run on as usual. However, y...

Support > Home > Promotion > Monthly Discounts on 12-Month Contract Plans

What if I terminate my subscription?

If you terminate your subscription within your 12-month contract, you will: Forfeit the discount you’ve been enjoying; and Incur an early terminati...

Support > Business > Subscription > Additional Service

What is the minimum contract period for Time Basic Voice Line?

The minimum contract period is 12 months with a one-time registration fee. The registration fee is waived for 24-month contract periods and above.

Support > Business > Subscription > Pricing & Contracts

What is the difference between the contract periods available?

0-month contract: Requires an RM1,200 upfront charge, no free bundle items (router/voice). 12-month contract: Includes additional RM66/month. 24-mont...

Support > Business > Subscription > Upgrade, Downgrade & Termination

What happens if I terminate my contract early?

If you terminate a 12- or 24-month contract, you must pay an Early Termination Penalty (ETP) for the remaining contractual days.

Support > Business > Subscription > Pricing & Contracts

What are the contract periods available?

Customers can choose between 0, 12, or 24 months.

Support > Home > Termination

How do I request for termination?

Subscription Contract Tenure How to terminate? 24-month contract 0-19 months Log in to Self Care, select Manage Plan > Terminate Service...

Support > Home > Upgrade/Downgrade Plan

Can I downgrade my plan?

Yes, you can. For 24-month plans, you can downgrade your plan from month 7 onward. But do note that your contract will be reset for 24 months. For 12-...

Support > Home > Termination

Do I need to pay any charges if I terminate my service?

Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...

Support > Home > Relocation

I’ve been a subscriber for less than 24 months. Can I still request an outdoor relocation?

Absolutely! You can request for an outdoor relocation anytime. However, a RM120 fee applies if you’re still within your contract period.

Support > Home > Devices

How do I pay for the mesh WiFi add-ons?

There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...

Support > Home > Devices

What are the specifications of Time's mesh WiFi devices?

Model WiFi Specifications No of LAN ports Plan WiFi 7 router (HG8145B7N) BE3600 4 (3 usable ports when used as router) 24-month plan: ...

Support > Home > Devices

What type of devices do I get from Time?

We provide mesh-enabled WiFi routers with all our plans. Based on your building type and installation requirements, you may receive: Plan 24-month...

Support > Home > Relocation

How do I relocate my broadband service?

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...

Support > Home > Termination

Can I request for immediate termination?

Unfortunately, we require a notice period for service terminations, as detailed below: Subscription Notice period 24-month contract 30 calendar ...

Support > Home > Billing & Payment

How do I pay my bill?

Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month and 12-month contract plan subscribers, ple...

Support > Home > Plans

What Time Fibre Home plans can I choose from?

24-month Plan 12-month Plan No Contract Plan Plan speed ...

Support > Business > Subscription > Additional Service

What is the minimum contract period for Time Basic Voice Line?

The minimum contract period is 12 months with a one-time registration fee. The registration fee is waived for 24-month contract periods and above.

Support > Business > Subscription > General Information

Can I change my plan at any time during my contract term?

Yes, as long as it fits your needs. Do note that any plan downgrade is subject to Time’s approval. There are no penalty charges for upgrading/do...