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FAQ Archives
Support Archives FAQ Archives Time Fibre Home Promo: Loyalty Programme (27 March 2024 – 26 Jun...
Learn MoreStrengthening Malaysia’s Digital Frontline: Cybersecurity Realities and Roles
28 October 2025
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
Who is eligible for this promotion?
This promotion is open to students who sign up for a 200Mbps, 600Mbps or 1Gbps plan on a 12-month contract through Time’s authorised telesales chann...
Learn MoreSupport > Home > Promotion > Monthly Discounts on 12-Month Contract Plans
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, this promotion cannot be combined with other ongoing promotions except the Time Fibre Home offer for the differently abled (OKU) and th...
Learn MoreCyber Resilience from the Ground Up: Human-Centric Strategies for a Safer Digital Malaysia
1 August 2025
Learn MoreThriving Through Disruption: The Strategic Role of Business Continuity Planning and Management
21 May 2025
Learn MoreNavigating The Cyber Security Act 2024: A Comprehensive Guide for Malaysian Businesses
19 May 2025
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
What should I do if I don’t receive the umbrella within the expected timeframe?
If you have not received your umbrella after 14 working days from activation, you may reach out to us at care@time.com.my.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
When can I expect to receive the umbrella?
The umbrella will be delivered within 14 working days from the date your service is successfully activated online.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
How will I receive the limited edition golf umbrella?
Eligible customers will receive the umbrella via doorstep delivery. No self-collection or alternative delivery methods are available for this campaign...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
Who is eligible to participate in this campaign?
This promotion is open to all new customers who sign up for any Time Fibre Business plan via TIME’s Online channel, with a valid delivery address wi...
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
When is the promo period?
This promotion is valid from 10th April 2025 until 31th August 2025.
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (Limited Edition Golf Umbrella Giveaway)
What is the exciting Limited Edition Golf Umbrella Campaign about?
This campaign is a special online-exclusive promotion by TIME. Customers who successfully subscribe to any of the Time Fibre Business plans through ou...
Learn MoreAbout Us > Career > Graduate Development Program
Graduate Development Program
6 March 2025
Learn MoreSupport > Business > Promotion > (Expired) New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
What do I get with this promotion?
As a new subscriber of Time Fibre Business, you’ll get to enjoy: Plan Discount 500Mbps 1-Month Free* 1Gbps 1-Month Free* Please not...
Learn MoreTerms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)
24 February 2025
Learn MoreBusiness > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
12 December 2024
Learn MoreSupport > Home > New App Update
I can't use the WiFi Manager features like WiFi Configuration and Parental Controls. Why?
The WiFi Manager features are only compatible with the device models below: WiFi 7: HG8145B7N WiFi 6: HG8145X6 / HG8145X6-10 / HG8245X6 / HN8245X6 / V...
Learn MoreBusiness > Enterprise > Security > Vulnerability Assessment
Vulnerability Assessment
12 June 2024
Learn MoreSupport > Home > Free Speed Boost
I’ve just upgraded/downgraded my plan to 100Mbps/500Mbps. Will my speed be boosted as well?
Yes, you’ll get to enjoy the free speed boost as long as you’re a Time Fibre Home 100Mbps, 300Mbps and 500Mbps subscriber. Get all the deets on Se...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
Learn MoreAbout Us > Resource > Newsroom
2x the Speed. 2x the Fun. 2Gbps has Landed.
Shah Alam, 6 October 2022 – There’s a brand-new Internet plan in town and it’ll blow your soc...
Learn MoreAbout Us > Resource > Newsroom
TIME Keeps Malaysians Connected Through It All
Shah Alam, 9 October 2020 – TIME dotCom Berhad (“TIME”) has been ranked as Malaysia’s Most ...
Learn MoreAbout Us > Investor Relations > Company Information
Investor Relations - Company Information
6 October 2022
Learn MoreAbout Us > Investor Relations > General Meetings
Investor Relations - General Meetings
6 October 2022
Learn MoreAbout Us > Investor Relations > Reports & Presentations
Investor Relations - Reports & Presentations
5 October 2022
Learn MoreAbout Us > Investor Relations > Financials
Investor Relations - Financials
4 October 2022
Learn MoreBusiness > Enterprise > Security > Web Application Firewall
Web Application Firewall
2 October 2022
Learn MoreFor Home
Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreBusiness > Enterprise > Network > International Private Connectivity
International Private Connectivity
16 June 2022
Learn MoreBusiness > Enterprise > Network > Direct Cloud Connectivity
Direct Cloud Connectivity
16 June 2022
Learn MoreBusiness > Enterprise > Network > Secured Dedicated Internet
Secured Dedicated Internet
16 June 2022
Learn MoreBusiness > Enterprise > Network > Point-to-Point Leased Line
Point-to-Point Leased Line
16 June 2022
Learn MoreBusiness > Enterprise > Solutions > Cloud for Business Continuity
Cloud for Business Continuity
15 June 2022
Learn MoreBusiness > Enterprise > Collaboration > Business Voice Lines
Business Voice Lines
18 April 2022
Learn MoreBusiness > Enterprise > Security > Advanced Security Monitoring
Advanced Security Monitoring
15 April 2022
Learn MoreBusiness > Enterprise > Security > Advanced DDoS Protection
Advanced DDoS Protection
15 April 2022
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