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FAQ Archives
Support Archives FAQ Archives Time Fibre Home Promo: Loyalty Programme (27 March 2024 – 26 Jun...
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Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreAbout Us > Career > Graduate Development Program
Graduate Development Program
6 March 2025
Learn MoreSupport > Business > Promotion > New Subscriber Promo – Online Exclusive (500Mbps & 1Gbps plans)
How long will this promotion last?
This promotion is valid from 15 December 2024 until further notice.
Learn MoreTerms & Conditions - SME - New Subscriber Promotion – Online Exclusive (500Mbps & 1Gbps Plans)
24 February 2025
Learn MoreSupport > Home > Termination
How do I request for termination?
Subscription Contract Tenure How to terminate? 24-month contract 0-19 months Log in to Self Care, select Manage Plan > Terminate Service...
Learn MoreBusiness > Enterprise > Cloud > Time Cloud Services > Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
Time Multi-platform Disaster Recovery-as-a-Service (DRaaS)
12 December 2024
Learn MoreSupport > Business > Self Care
What if I have trouble logging in to Self Care?
If you encounter any issues with logging in, you can try resetting your password first. Otherwise, reach out to us at care@time.com.my or 1800-18-2828...
Learn MoreSupport > Business > New App Update
What if I have trouble logging in to Self Care?
If you encounter any issues with logging in, you can try resetting your password first. Otherwise, reach out to us at care@time.com.my or 1800-18-2828...
Learn MoreSupport > Home > New App Update
I can't use the WiFi Manager features like WiFi Configuration and Parental Controls. Why?
The WiFi Manager features are only compatible with the device models below: WiFi 7: HG8145B7N WiFi 6: HG8145X6 / HG8145X6-10 / HG8245X6 / HN8245X6 / V...
Learn MoreSupport > Home > Plans > 12-month Plan
What if I terminate my subscription?
If you terminate your service within your contract, you’ll be subject to an early termination charge of RM500 or the sum of your remaining contractu...
Learn MoreSupport > Home > Plans > 12-month Plan
Can I upgrade/downgrade my 12-month plan?
Yes, definitely. If you want to upgrade your plan, just log into Self Care and check it out. You can only downgrade your plan after finishing up your ...
Learn MoreSupport > Home > Plans > 12-month Plan
What devices do I get with a 12-month plan?
We provide mesh-enabled WiFi 6 routers. You can find out more about our devices here.
Learn MoreSupport > Home > Plans > 12-month Plan
Can I relocate my service on a 12-month plan?
Yes, absolutely! As long as the new address is within our coverage area. Plus, relocation is free once you’ve finished your 12-month contract.
Learn MoreSupport > Home > Plans > 12-month Plan
Can I convert my 12-month plan to a 24-month plan?
We’re sorry, but that option is not available. The 12-month plans are catered to short-term subscribers.
Learn MoreSupport > Home > Plans > 12-month Plan
I’m subscribed to the 24-month/no contract plan. Can I convert to a 12-month plan?
We’re sorry, but that option is not available. The 12-month plans are only made available for new sign-ups.
Learn MoreSupport > Home > Plans > 12-month Plan
Can I enjoy any promos or discounts with the 12-month plans?
Unfortunately, no. Promos do not apply to the 12-month plans, except for the Time Fibre Home Offer for the Differently-abled (OKU).
Learn MoreSupport > Home > Plans > 12-month Plan
How do I subscribe to a 12-month plan?
You can sign up online via www.time.com.my or through our authorised dealers.
Learn MoreSupport > Home > Plans > 12-month Plan
How do the 12-month, 24-month and no contract plans differ?
It all boils down to flexibility! Here’s a quick breakdown: 24-Month Plan: Ideal for those who plan to stay put for a longer period. Offers the ...
Learn MoreSupport > Home > Plans > 12-month Plan
What is the 12-month plan?
Our 12-month plan is tailored for renters and frequent movers, with a contract period that aligns perfectly with your 12-month home rental lease. Enj...
Learn MoreBusiness > Enterprise > Security > Vulnerability Assessment
Vulnerability Assessment
12 June 2024
Learn MoreSupport > Home > Termination
Do I need to pay any charges if I terminate my service?
Yes, and it depends on your contract type and tenure. Please see the table below for further details: Contract Type ...
Learn MoreSupport > Home > Free Speed Boost
I'm an existing 1Gbps/2Gbps customer, why is my speed not getting a boost?
As a valued 1Gbps or 2Gbps subscriber, you enjoy the highest speeds and highest-spec devices we currently offer. But rest assured, we’re continuousl...
Learn MoreSupport > Home > Devices
How do I change my WiFi 7 (HG8145B7N) or WiFi 6 (HG8145X6) devices from working as an Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 7 (Huawei HG8145B7N) and WiFi 6 (HG8145X6) devices work as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which com...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
If my first month's broadband subscription fee is free, why am I still being charged in my first bill?
Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
If my first month's broadband subscription fee is free, why am I still being charged in my first bill?
Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...
Learn MoreAbout Us > Resource > Newsroom
Time sees continued growth in 1H 2023
TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...
Learn MoreSupport > Home > Plans > Voice Plans
Are there free calls to Befrienders and Talian Kasih helplines?
Yes. Calls to these numbers are free of charge. Befrienders Office Contact Office Hours Kuala Lumpur 03-7956 8144/03-7956 8145 24 hours Penang...
Learn MoreSupport > Business > Devices
How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreAbout Us > Resource > Newsroom
Time’s 9M 2022 Growth Remains Resilient
Shah Alam, 28 November 2022 – TIME dotCom (Time or the Group) announced its financial results for...
Learn MoreAbout Us > Resource > Newsroom
Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia
Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...
Learn MoreAbout Us > Resource > Newsroom
Resilient Growth Recorded in Q1 2020
Shah Alam, 28 May 2020 – TIME dotCom Berhad (“TIME” or “the Group”) recorded consolidated...
Learn MoreAbout Us > Resource > Newsroom
TIME Delivers Resilient Results for 9M 2021
Shah Alam, 26 November 2021 – TIME dotCom (TIME or the Group) announced its financial results for...
Learn MoreAbout Us > Resource > Newsroom
TIME Delivers Resilient Results in 1H 2020
Shah Alam, 21 August 2020 – TIME dotCom Berhad (“TIME” or “the Group”) announced its fina...
Learn MoreAbout Us > Resource > Newsroom
TIME Delivers Solid 9M 2019 Results
Shah Alam, 29 November 2019 – For the nine month period ended 30 September 2019 (9M 2019), TIME d...
Learn MoreAbout Us > Resource > Newsroom
TIME Keeps Malaysians Connected Through It All
Shah Alam, 9 October 2020 – TIME dotCom Berhad (“TIME”) has been ranked as Malaysia’s Most ...
Learn MoreAbout Us > Resource > Newsroom
TIME launches OmniMesh for the ultimate indoor Internet experience
Shah Alam, 9 December 2020 – TIME dotCom Berhad (“TIME”) today unveiled OmniMesh, a home WiFi...
Learn MoreAbout Us > Resource > Newsroom
TIME, LGMS and Tecforte Sign MoU to Develop Cyber Security Solutions for Malaysia’s Digital Economy
Shah Alam, 02 July 2021 – TIME dotCom Bhd (TIME), LE Global Services Sdn Bhd (LGMS) and Tecforte ...
Learn MoreAbout Us > Resource > Newsroom
TIME now offers private connectivity to Alibaba Cloud Express Connect in Malaysia
Shah Alam, 6 September 2022 – TIME dotCom [“TIME”] today announced their partnership with Alib...
Learn MoreAbout Us > Resource > Newsroom
TIME Offers One Of Malaysia’s First Private Connections To Microsoft Azure
Shah Alam, 20 DECEMBER 2018 – TIME dotCom (“TIME”) recently launched TIME Cloud Interconnect ...
Learn MoreAbout Us > Resource > Newsroom
TIME Now Offers Private Connectivity to Google Cloud in Malaysia with TIME Cloud Interconnect Direct
Shah Alam, 18 SEPT 2019 – TIME dotCom (“TIME”) today announced support for Google Cloud’s P...
Learn MoreAbout Us > Resource > Newsroom
TIME Posts Revenue Growth of 17.7%
Shah Alam, 27 November 2018 – TIME dotCom Berhad (“TIME” or “the Group”) has posted its r...
Learn MoreAbout Us > Resource > Newsroom
TIME Sustains Growth in 9M 2020
Shah Alam, 26 November 2020 – TIME dotCom Berhad (“TIME” or “the Group”) has announced it...
Learn MoreAbout Us > Investor Relations > Company Information
Investor Relations - Company Information
6 October 2022
Learn MoreAbout Us > Investor Relations > General Meetings
Investor Relations - General Meetings
6 October 2022
Learn MoreAbout Us > Investor Relations > Reports & Presentations
Investor Relations - Reports & Presentations
5 October 2022
Learn MoreAbout Us > Investor Relations > Financials
Investor Relations - Financials
4 October 2022
Learn MoreBusiness > Enterprise > Security > Web Application Firewall
Web Application Firewall
2 October 2022
Learn MoreBusiness > Enterprise > Network > International Private Connectivity
International Private Connectivity
16 June 2022
Learn MoreBusiness > Enterprise > Network > Direct Cloud Connectivity
Direct Cloud Connectivity
16 June 2022
Learn MoreBusiness > Enterprise > Network > Secured Dedicated Internet
Secured Dedicated Internet
16 June 2022
Learn MoreBusiness > Enterprise > Network > Point-to-Point Leased Line
Point-to-Point Leased Line
16 June 2022
Learn MoreBusiness > Enterprise > Solutions > Cloud for Business Continuity
Cloud for Business Continuity
15 June 2022
Learn MoreBusiness > Enterprise > Collaboration > Business Voice Lines
Business Voice Lines
18 April 2022
Learn MoreBusiness > Enterprise > Security > Advanced Security Monitoring
Advanced Security Monitoring
15 April 2022
Learn MoreBusiness > Enterprise > Security > Advanced DDoS Protection
Advanced DDoS Protection
15 April 2022
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