Terms and Conditions
Time Fibre Home: 500,000 Subscribers Promotion – One Year Free Internet
SALES PROMOTION FOR SPECIFIED DURATION
This promotion (“Promotion”) (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications during the Promotion Period only and is subject to the terms and conditions as contained herein. Participation in any promotion or acceptance of any gift, vouchers or rebates by Eligible Customers is deemed to be acceptance of the Promotion Terms and Conditions.
Promotion Details
| Promotion Type |
Monthly Discount for 12 Months (1 Year)
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| Promotion Description |
Time is organising a special promotion to celebrate achieving 500,000 subscribers, to appreciate our customer base.
One (1) Time Fibre Home customer (who has been identified as the 500,000th subscriber) will be selected to receive One Year Free Internet and receive an official email with relevant redemption information.
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| Promotion Period |
20 August 2025 to 30 September 2026
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Prize Value & How will it be provided?
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The value of the One Year Free Internet is dependent on the winner’s Time Fibre Home subscription. The free subscription is reflected by deducting the amount of the subscription fee from the customer’s monthly bill (“discount”) for the next 12 months, according to their bill cycle. The discounts will be automatically applied in their next bill after receiving the prize. The discount will be applied to their broadband subscription fee only. The value of the prize is as follows:
| Time Fibre Home Plan |
Monthly Discount (RM) |
Total Value (RM) |
| 200Mbps |
RM99 |
RM1,188 |
| 600Mbps |
RM139 |
RM1,668 |
| 1Gbps |
RM199 |
RM2,388 |
| 2Gbps |
RM379 |
RM4,548 |
|
| Eligible Customers |
Existing Time Fibre Home customer with an active subscription, who meets the conditions set out in this Promotion Information Details. For verification purposes, the customer will need to provide a screen grab of their Time Self Care dashboard or their bill that includes the following information:
- Broadband plan
- Account number
- Service ID
- Bill number
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| Prize Fulfilment |
The customer will receive a WhatsApp message from Time’s official WhatsApp account, followed by a call from our Customer Service representative to confirm their details and acceptance of the prize. If the customer fails to pick up the call, the representative will attempt to call the customer a total of three (3) more times, followed by another WhatsApp message. If the customer fails to respond to the WhatsApp message within twenty-four (24) hours, the prize will be forfeited and a new customer will be selected.
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| Promotion Qualification |
The customer is required to settle all overdue payments before their next bill to enjoy the One Year Free Internet.
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| Special Promotion Terms |
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The customer is still subject to prorated charges (if any) and other charges such as voice calls, add-ons, etc. The monthly discount is only applicable to the Time Fibre Home broadband subscription fee.
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The One Year Free Internet discounts will supersede other existing discounts or promotions that the winner may be enjoying. However, the One Year Free Internet discounts will not affect the subscription’s contract period i.e. it will not be reset nor will it be cancelled.
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In the event that the customer chooses to upgrade or downgrade their subscription plan after the prize has been awarded, the monthly discount will follow the value of the initial plan. For example:
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If a customer upgrades from 200Mbps (RM99/month) to 600Mbps (RM139/month), the monthly discounts will remain at RM99.
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If a customer downgrades from 600Mbps (RM139/month) to 200Mbps (RM99/month) the excess RM40 will be used to offset future broadband subscription fees, which means the discount might run longer than 12 months.
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If the customer chooses to terminate their Time Fibre Home subscription after the prize has been awarded but before the end of the discount period, the discounts for the remaining months will be forfeited. The discount amount cannot be used to offset any early termination fee tied to the subscription, or be refunded or transferred to another active account. The Time Fibre Home termination terms and conditions shall apply.
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If the customer opts to transfer ownership of their subscription after the prize has been awarded but before the end of the discount period, the discounts for the remaining months will be transferred to the new owner.
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If the customer chooses to relocate to another service address after the prize has been awarded but before the end of the discount period, the discounts for the remaining months will not be impacted.
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Promotion Terms and Conditions
This Promotion is as specified in the Promotion Information Details (“Promotion”) and is strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions”). It is important that customers’ read these Terms and Conditions together with the Promotion Information Details:-
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This Promotion is only applicable during the Promotion Period shall continue until its expiry or unless sooner cancelled by Time. Time reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
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This Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire purchase, or hire between Time and the Eligible Customer.
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Promotion is only available to Eligible Customers and is subject to Eligible Customers meeting the Promotion Qualifications. Any customer who does not meet the Promotion Qualifications is not an Eligible Customer and is not entitled to the provision of the Promotion.
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Time may change, modify, amend or cancel the Promotion at any time during the Promotion Period, including changing, modifying or amending the Value and/or type of gift that is offered, the Value and/or type of voucher offered (including the provider of the voucher), the Value of the discount offered or Value of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that Time is obliged to provide the equivalent Value if Time changes, amends or modifies the Promotion.
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If there are multiple promotions available during the same Promotion Period, including this Promotion, and the customer is an Eligible Customer to more than one promotion, the One Year Free Internet discounts will supersede other existing discounts or promotions that the winner may be enjoying. A customer cannot make multiple choices of the promotions, nor do anything to secure or gain the benefits offered in multiple promotions. Once the customer has chosen the promotion, the customer is no longer eligible for any other promotions that are available at the same time.
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Time reserves the right to and at its sole discretion, may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
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If the Promotion is the provision of a gift or a voucher from Time, Time’s partners, suppliers or subcontractors, Time and its directors, officers, employees, agents, suppliers, partners and/or subcontractors may provide such gift or voucher on an “as is” basis and without any warranty or condition, whether express or implied, by law or by contract, including warranties as to title, merchantability, fitness for purpose, satisfactory quality, performance, non-infringement of any third party’s intellectual property or proprietary rights or product liability. Should a physical good be obtained as a gift or upon redemption of a voucher, and the customer suffers any form of physical injury or damage, such injury or damage may be claimed against the manufacturer or distributor of the physical good and not against Time, which is deemed not to be a supplier.
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In addition, no advice or information obtained (whether orally or written) by the customer from Time, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to sue.
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Time reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at www.time.com.my and is binding on all Eligible Customers. In the event of a conflict between the terms and conditions of this Promotion and the terms and conditions of your plan with us, kindly contact us for clarification. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
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If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions.
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All personal information provided by customer is subject to Time’s Privacy Policy (details of which are available at https://www.time.com.my/privacy-policy).
Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.
