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main > Terms & conditions for products
Terms & conditions for products
PRODUCTS


Terms & Conditions for Product

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOU SIGN UP FOR THE SERVICES. BY EXECUTING THE APPLICATION FORM, YOU ARE DEEMED TO ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS FOR THE USE OF THE SERVICES PROVIDED BY US. PLEASE NOTE THAT THE APPLICATION FORM, THE MODIFICATION FORM, THE ENROLLMENT FORM, THE TERMS AND CONDITIONS (PART A AND PART B) INCLUDING ANY ATTACHMENTS, APPENDICES, ADDENDUMS, AMENDMENTS OR UPDATES THOSE PUBLISHED ON OUR WEBSITE AT HTTP://WWW.TIME.COM.MY FROM TIME TO TIME SHALL CONSTITUTE THE WHOLE AGREEMENT BETWEEN YOU AND US. WE RESERVE THE RIGHT TO AMEND AND UPDATE THE TERMS AND CONDITIONS FROM TIME TO TIME. WE MAY GIVE NOTICE OF SUCH AMENDMENTS OR UPDATES IN ANY MANNER WE DEEM APPROPRIATE WHICH SHALL INCLUDE ONLINE PUBLICATION AT OUR WEBSITE. CONTINUATION IN THE ACCESS OR USE OF THE SERVICES SHALL SIGNIFY YOUR ACCEPTANCE TO THE CHANGES OR UPDATES TO THE TERMS AND CONDITIONS WITH REGARD TO THE SERVICES.

PART A. GENERAL TERMS AND CONDITIONS
  • DEFINITIONS
    • Acceptance Tests
      means the applicable standard tests (as modified and amended by us from time to time) to be carried out by us to establish whether the Services are Ready for Service.
    • Account
      means the Customer's telecommunication Account created with and maintained by us for the subscription of the Services.
    • Act
      means the Communications & Multimedia Act, 1998 for the time being in force.
    • Affiliate
      means our holding company, subsidiary, associated and related company, successors, assigns, employees and agents.
    • Agreement
      means the Service Order Form, Order Details, Modification Forms, Enrollment Form and the general and specific terms and conditions including any attachments, appendices, addendum, amendment or updates, either published herein or on our website at http://www.time.com.my, as may be stipulated by us from time to time.
    • Application Form
      means the Service Order Form and/or the Order Details.
    • Charges
      means all charges to be paid by the Customer to us for using the Services including all other charges as appearing in the Invoices.
    • Corporate Individual
      means the directors and employees of companies or business entities having account/s with us who enjoy certain benefits. The Customer is personally liable to pay us for the Charges once the Services are provided to the Customer.
    • Customer
      means the customer whose application for Services is accepted by us.
    • Customer Request Date or CRD
      refers to the date requested and stated by the Customer in the Application Form on which all necessary works are undertaken at Customer's premises to install, activate and make the Services available for the Customer
    • Due Date
      means the last day for the Customer to pay the Charges or other amounts outstanding as stated in the Invoice.
    • Enrollment Form
      means the form to be filled in by the Customer in order to use the Auto Billing Service.
    • Equipment
      means any equipment we sell or lease to the Customer, and or maintain for the Customer or otherwise needed for the provision of the Services.
    • General Terms and Conditions
      means the general terms and conditions contained in PART A which applies to all Services.
    • Invoice or Invoices
      means the invoices sent by us to the Customer stating the amount of Charges or other amounts outstanding from the Customer.
    • Late Payment Interest
      means interest at 8% per annum we charge on all outstanding amounts and other costs we incurred due to us from the day after the Due Date until the date of the Customer's full payment.
    • MCMC
      means the Malaysian Communications and Multimedia Commission.
    • Minimum Contract Period
      means the minimum period that the Customer is required to subscribe for the Services as stated in the Application Form and more particularly detailed in Clause 4 herein.
    • NRIC
      means the Malaysian National Registration Identity Card.
    • Order Details
      means the form to be filled in by us to indicate the type of services the Customer is applying. Existing Customer requesting for additional Services/Service upgrade/Service downgrade must execute this duly filled in form.
    • PIN
      means the Customer's Personal Identification Number for using certain Services.
    • Ready For Service
      means that the Services are ready for the Customer’s use in accordance with this Agreement.
    • Registration Date
      means the date the Customer’s account for the Services is created and registered by us.
    • Service or Services
      means any info-communication services we provide to the Customer pursuant to this Agreement.
    • Service Address
      means the address where we agree to provide the Services to the Customer.
    • Service Commencement Date
      means the date when:
      • the Service is installed, activated and made available for the Customer; or
      • the Customer’s PIN is issued to the Customer; or
      • the Customer’s first usage of the Services,whichever occurs first.
    • Service Order
      means the form to be filled in and executed by the Customer in order to apply and create an account for the Services with us.
    • Service Provider
      means any network operator or telecommunications service provider whose network is connected to ours.
    • Specific Terms and Conditions
      means the specific terms and conditions contained in PART B which applies to the Specific Service.
    • System
      means any equipment, facility, apparatus, plant, pole, line, wire or cable installed at the Service Address.
    • We or us or our
      means either:-
      • TT dotCom Sdn. Bhd. for Direct and Indirect Services; and / or
      • TIME dotNet Bhd for Internet Services

      If the Customer have subscribed to more than one Service with different providers, the combination of the parties as above will form the parties to this Agreement.

    The attachments are read and construed as part of this Agreement. The headings are for convenience. References to statutes include statutes as modified or re enacted. Where two or more persons or parties are included their agreements, covenants and undertakings are enforceable jointly and severally. References to agreements or documents include agreements or documents as amended or revised.

  • APPLICATION FOR THE SERVICES
    • The Customer must be at least 18 years old to be eligible to apply for the Services.
    • The Customer is required to submit to us the following supporting document together with the duly completed and executed Application Form:
      • For individual: A copy of NRIC (both sides) or if the Customer is a foreigner, a copy of the Passport.
      • For Corporate Individual: A copy of NRIC (both sides) or if the Customer is a foreigner, a copy of the Passport together with a copy of the Customer’s staff identification or pay slip or an employment confirmation letter from the Customer’s employer.
    • Upon submitting the application, the Customer ensure that all information and documents submitted to us are accurate, complete and current and the Customer undertakes to inform us of any updates or changes to such information or documents.

  • MODIFICATIONS OF TERMS AND CONDITIONS
    • This Agreement shall be effective upon our acceptance of the duly completed and executed Application Form together with the required documents as may be specified hereunder and the creation and registration of the Customer’s account for the Service.
    • Approval for the application is subject to our sole discretion and we may reject the Customer’s application for the Services without giving reasons for our decision.
    • The Services and Minimum Contract Period shall commence on the Service Commencement Date.
    • This Agreement shall remain in full force and effect for the duration of the Minimum Contract Period and shall automatically be renewed on twelve (12) a monthly basis upon the expiry of the Minimum Contract Period (hereinafter referred to as “Extended Period”), unless earlier terminated by either party hereto by giving to the other a one (1) month written notice prior to the expiry of the Minimum Contract Period or the Extended Period (as the case may be) or in accordance with the provisions of this Agreement.
    • If, at any time after the Registration Date and before the Service Commencement Date the Customer withdraws the duly completed and executed Application Form without any reason whatsoever, we shall have the right to claim and the Subscriber shall be liable to pay to us a sum equivalent to fifty percent (50%) of the one-time charge (if any) or of the monthly charge payable for the Services as Liquidated Ascertained Damages as a result of such withdrawal.

  • MINIMUM CONTRACT
    • The Customer shall subscribe the Services for a period not less than the Minimum Contract Period.
    • In the event the Customer cancels or terminates the Service before the expiry of the Minimum Contract Period, subject to Clause 13.2, we reserve the right to bill and charge the Customer and the Customer shall be liable to pay for the remaining duration of the Minimum Contract Period.

  • INSTALLATION, SERVICE ACTIVATION AND ACCEPTANCE
    • Unless otherwise specified or provided to the Customer, if the Services need to be installed at Customer’s premise, we or our appointed contractor shall carry out the installation at the address provided by the Customer. We or our appointed contractor shall fix an appointment with the Customer to confirm the Customer Request Date as stipulated in the Application Form and whether the Customer’s premises is ready and available for the installation. We shall also assume that Customers have procured all permissions, licenses and consent needed for the installation (if any).
    • Notwithstanding Clause 5.1 above, we may require the Customer to provide us with such assistance, co-operation, facilities and environmental conditions for the installation and housing of any Equipment , including without limitation, a secure and constant electricity supply and the necessary back-up supply; and all necessary electrical and other installations and fittings co-operation or specific equipment(s) to enable the installation and activation of the Services. In such event, the installation shall not be carried out unless and until we are satisfied that the Customer is ready with the specific equipment.
    • The Customer may be allowed to change the CRD one (1) time only. Any subsequent request for change of CRD shall be subject to a fee equivalent to fifty percent (50%) of the one time charge (if any) or fifty percent (50%) of the monthly charge of the Services, whichever is higher.
    • In the event that the Services cannot be installed and/or activated on the CRD ;
      • for any reason whatsoever and not due to our fault;
      • due to Customer’s failure to make the premises ready and available for installation; or
      • at the request of the Customer, to defer the CRD to a period exceeding ninety (90) days from the date of the Application Form
      then, we shall have the right to terminate the Application Form and the Subscriber shall be liable to pay us a compensation of a sum equivalent to fifty percent (50%) of the one time charge (if any) or fifty percent (50%) of the monthly charge of the Services, whichever is higher.
    • Notwithstanding anything to the contrary herein, for Services which do not require installation, we may automatically activate the Services on the CRD within such period as we may specified y from the Registration Date in the Application Form without notice to the Customer.
    • We shall be responsible for the installation and commissioning of the Services at the Customer’s premises. Following such installation and commissioning of the Services, we shall carry out the Acceptance Tests.
    • We shall confirm to the Customer when the Acceptance Tests have been successfully completed. Following such confirmation, the Customer may test its use of the Services. If such testing fails due to a fault in the Services other than a fault caused by:
      • the Customer, its employees, agents or sub-contractors; or
      • a failure of the Customer to comply with this Agreement; or
      • the Customer’s network or system;
      the Customer shall submit to us a detailed technical report on such testing and the results of such testing within five (5) days.

    • If we do not receive any such report within such five (5) day period, the Services shall be deemed to be Ready for Service as of the date of our confirmation that the Acceptance Tests have been successfully completed pursuant to clause 5.7 and such date shall be the Service Commencement Date.

    • If the Services are not Ready For Service, we will repeat the Acceptance Tests until they are successfully completed. The process in clauses 5.6 to 5.8 will be repeated until either:
      • Customer confirms that the Services are Ready For Service or Acceptance Tests have been successfully completed; or
      • the Services are deemed to be Ready For Service, pursuant to clause 5.8.

  • CHARGES
    • The Charges for the Services shall be at the applicable rate indicated in the Application Form or such rates as we may prescribe and inform the Customer from time to time.
    • The Charges will be calculated based on our records and/or records supplied to us by other Service Provider at our prevailing rates or tariffs.
    • Unless stated otherwise, the Charges shall be continuously chargeable and payable by the Customer upon connectivity to the Services regardless of the usage and notwithstanding the Services are used by any other party beside the Customer.
    • The Customer may choose to pay the Charges either by cash, bank draft, cheque, e-payment or credit card. For credit cards, usage is subject to the terms and conditions of as stipulated in Clause 9 herein and any other terms and conditions as may be imposed by the issuer of the card from time to time. The Customer must inform us immediately if his credit card is lost, stolen, expired or terminated. The Customer must inform us immediately if the Customer wants to change the mode of payment. If we cannot make the deduction or settlement with the card’s issuer, the Customer must pay for the outstanding amounts in cash, cheque or bank draft immediately together with the Late Penalty Interest and other charges as may be imposed by us.
    • If the Charges remain or any part thereof remains unpaid after the Due Date, we reserve the right to charge the Customer Late Payment Interest at 8% per annum or other rates imposed by us to be calculated from the day immediately after the Due Date until the date of full payment.
    • Payment may be made by way of invoice which will be addressed by us to the Customers premise.
    • In the event the Customer fails to pay the Invoice on or before the Due Date, we may suspend, restrict or terminate any or all the Services provided by us under that particular Account. In addition, we may also require the Customer to pay on demand all other amounts outstanding to us. If a legal claim is initiated by us against the Customer, the Customer shall be liable for our legal and other incidental costs.
    • If the Service is temporarily suspended due to the Customer’s request or the Services are interrupted or lost due to the Customer’s negligence or default, we shall have the right to continue charging the Customer and the Customer shall be liable to pay all the Charges charged during such period.
    • If the Customer uses more than one of our Services, we may apply the Customer’s payment towards outstanding amounts for any one of the Services. If the Customer has more than one account with us, we may transfer the credit balance under one account to settle outstanding amounts due under other account or accounts

  • DEPOSIT
    • We may require the Customer to pay deposit as security for payment of the Charges and other amounts.. The remaining balance will be refunded to the Customer without interest after the Customer’s account is fully settled and this Agreement is terminated. We reserve the right to set off the deposit against any outstanding Charges in the Customer’s account that remain unpaid.
    • Notwithstanding anything to the contrary, we may vary the amount of deposit for foreign Customer as security for payment of the Charges and other amounts.

  • INVOICE
    • Unless otherwise indicated in the Application Form, the Invoice will be sent to the Customer on monthly basis. In the event the Customer usage exceeds or likely to exceed his credit limit, we may send the Invoice to the Customer at more frequent intervals. We reserve the right to include all Charges and other amounts outstanding to us which we had not invoiced the Customer in previous Invoice. The Customer must pay all Charges on or before the Due Date stated in the Invoice in Ringgit Malaysia (unless the Invoice stated otherwise). The Customer must inform us immediately if the Customer does not receive an Invoice from us over any 60 days’ period.
    • In the event the Customer subscribes for more than one Services, unless otherwise stipulated and requested by the Customer, we reserve the right to consolidate the Services under one Account and bill the Customer for those Services in one Invoice
    • Notwithstanding Clause (a) above, the Customer hereby acknowledges that non-receipt of any Invoices, statement of account, bill, statement or any correspondence in relation to the Services shall not be a valid reason for the Customer to withhold or delay any outstanding payments to us for the Services.
    • If the Customer dispute the Charges stated in the Invoice, the Customer must immediately inform us in writing of the Customer’s reasons and the Customer may temporarily withhold the disputed payments no longer than 30 days from the Due Date. We will investigate the dispute and provide a written response to the Customer within 30 days from the Customer’s notice and our decision will be conclusive and binding upon the Customer. If the dispute is resolved in our favour, the Customer shall pay us the disputed amount together with our costs, expenses and interest from the day immediately after the Due Date until the date of full payment at 8% per annum calculated on daily basis or at such other rates as may be imposed by us.
    • The Customer is responsible for all goods and services tax or other taxes or charges and we may charge the Customer for such tax or charges in the Invoices.

  • AUTO DEBIT SERVICE
    • American Express/Diners Club
      • The Customer shall complete and return the Auto Debit Registration Form together with a copy of the card (both side) or latest card statement to us. We also accept Auto Debit Registration from American Express/Diners Club.
      • We shall notify the Customer on the outcome of his application for the Card Service within thirty (30) days from the date of receipt of the Auto Debit Registration Form.
      • All Invoices which remain outstanding prior to the Card Service commencement date shall be settled with us by the Customer personally.
      • The Customer shall formally authorize American Express/Diners Club to obtain details of the monthly Invoices forwarded by us.
      • The Customer hereby authorize us to verify, approve and automatically charge the billable amounts to the Customer’s American Express/Diners Club card account, until the Customer withdraws from the Card Service.
      • Provided that prior written notification is given to us, American Express/ Diners Club shall have the right to approve or reject automatic settlement of any Invoices forwarded to it without having to provide any reason thereto.
      • In the event of any rejection as provided in clause 6 above, we will inform the Customer and the Customer shall accordingly be liable to settle all sums due to us directly. In this instance, the acquiring bank shall not be liable for any claims, demands and losses arising therefrom.
      • All enquiries or disputes pertaining to the Invoices shall be directed to us. The Customer is obliged to inform us in writing upon changes in the Account numbers or American Express/ Diners Club card account numbers or upon his or her intention to withdraw from the Card Service, otherwise the Customer shall remain liable for any payments made by American Express pursuant thereto.
      • Either the Customer or American Express/ Diners Club may terminate the Card Service by giving one (1) month notice in writing to us. However, the Customer must withdraw from the Card Service by the first (1st) day of the month to ensure that his following monthly Invoices are not charged to his American Express card account.
      • We reserve the right to change, amend, delete or add to the terms and conditions contained in this Clause 9.1.1 by giving one (1) month notice to the Customer.
      • Notwithstanding sub-clause 9 above, we reserve the right to terminate the Card Service without assigning any reasons thereto and shall inform the Customer of such termination by giving fourteen (14) days notice in writing.
      • By completing the Auto Debit Registration, the Customer hereby declares that the information given by him/her is true and complete.
      • The name of the cardholder for the card used in this Card Service shall be the same with the name of the owner of the Account created with and maintained by us, either solely or jointly. For third party payment we need a copy of authorization letter from the card owner.
    • Visa/Mastercard
      • The Customer shall complete and return the Auto Debit Registration Form together with a copy of the card (both side) or latest card statement to us.
      • We shall notify the Customer on the outcome of his application for the Card Service within thirty (30) days from the date of receipt of the Auto Debit Registration Form.
      • All Invoices which remain outstanding prior to the Card Service commencement date shall be settled with us by the Customer personally.
      • The Customer hereby authorize us to verify, approve and debit the bill charges to the Customer’s Visa/Mastercard account up to the billable amount, until the Customer withdraws from the Card Service.
      • Provided that prior written notification is given to us, Visa/Mastercard shall have the right to approve or reject automatic settlement of any Invoices forwarded to it without having to provide any reason thereto.
      • In the event of any rejection as provided in clause 5 above, we will inform the Customer and the Customer shall accordingly be liable to settle all sums due to us directly. In this instance, the acquiring bank shall not be liable for any claims, demands and losses arising therefrom.
      • All enquiries or disputes pertaining to the Invoices shall be directed to us. The Customer is obliged to inform us in writing of changes in the Visa/Mastercard account numbers, including new Visa/Mastercard account number issued under “lost” card or “Conversion” and the new expiry date upon any Visa/Mastercard renewal, provided that the procedures as set out in Clauses 2, 3 and 4 above shall apply with regard to these changes as if the changes are new numbers.
      • The Customer may terminate the Card Service by giving one (1) month notice in writing to us. However, the Customer must withdraw from the Card Service by the first (1st) day of the month to ensure that his following monthly Invoices are not charged to his Visa/Mastercard account.
      • We reserve the right to change, amend, delete or add to the terms and conditions contained in this Clause 9.1.2 by giving one (1) month notice to the Customer.
      • Notwithstanding sub-clause 9 above, we reserve the right to terminate the Card Service without assigning any reasons thereto and shall inform the Customer of such termination by giving fourteen (14) days notice in writing.
      • Customers who wish to have the Card Service for their corporate and/or individual Services shall be subjected to the same finance charges that may be applicable to other charges that appear in their respective Visa/Mastercard account in accordance with the terms and conditions governing such Visa/Mastercard account.
      • By completing the Auto Debit Registration Form, the Customer hereby declares that the information given by him/her is true and complete.
      • The name of the cardholder for the Visa/Mastercard used in this Card Service shall be the same with the name of the owner of the Account created with and maintained by us, either solely or jointly. For third party payment we need a copy of authorization letter from the card owner.

  • CHANGE F SERVICE PACKAGE PLAN
    • The Customer is not allowed to downgrade the Service package plan during the Minimum Contract Period.
    • The Customer may upgrade the Service Package Plan and/or applies for additional Services during the Minimum Contract Period subject to upgrade and/or additional rate as maybe prescribed by us.
    • For avoidance of doubt, if the Customer upgrades the Services pursuant to Clause
    • above, the Minimum Contract Period shall recommence on the date the service is upgraded and activated by us and the original Minimum Contract Period shall end.
    • In order to request for additional Services or to downgrade or upgrade or vary the existing Services, the Customer must submit an Order Details and/or Modification Form or any other form as we may stipulate from time to time to us. We may accept or decline the Customer’s request.
    • For any additional Services, cancellation, termination or changes to the Customer’s existing Services, we shall charge additional charges and costs.

  • CUSTOMER'S RESPONSIBILITIES
    The Customer shall
    • Inform us immediately of any changes in particulars or information in the Customer’s Service Order Form (including change in address and telephone number).
    • Obtain the necessary permission, license or permit for using the Services.
    • Purchase the Equipment (if required) and provide the Customer’s own internal wiring and sockets within the Service Address.
    • Disconnect the Equipment from the System if we request the Customer to do so.
    • Allow us to enter the Service Address to do the necessary installation or maintenance works.
    • Not use the Services for unlawful, immoral or improper purposes or to violate others’ rights in any way.
    • Comply with all applicable laws and regulations.
    • Comply with laws, rules, regulations and requirements or restrictions imposed by us or other Service Providers for using the Services, Equipment and System.
    • Not to resell or provide any of the Services to others whether for profit or not unless otherwise agreed.
    • Take steps to prevent fraudulent, improper or illegal use of the Services.

  • INTERRUPTIONS OF SERVICES
    If for emergency or operational reasons, we have to interrupt or suspend any or all of the Services, we will restore the affected Services as soon as reasonably practicable or otherwise terminate or permanently disconnect the Services by giving a notice to the Customer specifying the reason for such termination or disconnection.
  • SUSPNSION OR TERMINATION OF THE SERVICES
    • Termination by the Customer
      After the Minimum Contract Period, the Services may be terminated by the Customer by giving 30 working days’ notice. The termination will take effect on the 1st day of the month after the expiration of the 30 days’ notice. For example, if we receive the Customer’s notice on 26 April, the Services will terminate on 1 June and the Customer will be liable for all Charges up to 1 June.
    • Premature Termination by the Customer
      If the Customer terminates the Services during the Minimum Contract Period:
      • Clause 10.5 shall come into effect;
      • The Customer must return to us the Equipment provided or leased by us;
      • The Customer must indemnify us for incidental losses we suffered arising from early termination of the Services; and
      • the Charges the Customer has paid will not be refunded or rebated.
      • the Deposit will be forfeited
    • Suspension or Termination by Us
      • We may terminate this Agreement with immediate effect in the event:
        • the Customer breach any terms of this Agreement;
        • the Customer becomes bankrupt or insolvent or a bankruptcy petition is filed against the Customer;
        • the Customer makes arrangement or composition with or makes any assignment for the benefit of the Customer’s creditors or go into either voluntary or compulsory liquidation or a receiver or administrator is appointed over the Customer’s assets;
        • the Customer provide incorrect, false or incomplete information to us;
        • the requirements of MCMC or other authority results in us having to stop providing the Services or to provide the Services in a way which is unacceptable to us;
        • if we feel the Customer may create imminent physical harm (such as interruption, disruption or congestion) to our network or Services, defraud us, creates imminent physical harm or abusive to our personnel,

        we may suspend or terminate all or any part of the Services and terminate this Agreement with immediate effect. We shall not be liable to indemnify the Customer and such suspension or termination shall not affect our rights to damages for the Customer’s breach. The Customer may immediately contact our Customer Service Centre to tell us why the suspension or termination should not occur. We will have the discretion to decide on the matter and the appropriate action to be taken. We shall immediately report to the relevant authorities if we have reasonable grounds to suspect that the Customer is using or allowing the Services to be used for fraud, misconduct or other illegal or improper purpose.
      • Notwithstanding the above, we reserve the right to terminate or suspend the Services for any reasons whatsoever as it is deems fit.
      • If and when the Customer make good the breach or default, we may restore the suspended or terminated Services after the Customer pay the restoration or re-connection charges and other costs as we may specify from time to time.
      • If we delay in acting upon the Customer’s breach or default, that delay will not waive our legal rights against the Customer.
      • Termination of this Agreement will not affect our respective rights or remedies against the Customer for any antecedent breaches.
      • Notwithstanding anything to the contrary in Clause 13 herein, both parties may mutually terminate the Agreement in the event of non-availability of reception for the Services (“blind-spot”) at the Service Address provided we have verified that we have exhausted all the means to make available or restore the reception for the Services at the Service Address.
      • Any amount due shall be deemed payable within (30 days) after the termination date.

  • DISCLAIMER
    • Unless specified otherwise, the Services are provided on "as is where is" and "as available" basis. We makes no warranty of any kind, either expressed or implied and expressly disclaims all implied warranties of merchantability, fitness for a particular purpose and non-infringement to the fullest extent allowed by law. No advice or information whether oral or written, obtained by the Customer from us or through the Services will create any warranty and must be used by the Customer at his own risks.

    • We disclaim and exclude all liabilities from the Customer’s use of the Services. This applies to other Service Providers, and their officers, employees, contractors and agents or other persons to whom they are responsible, whether it relates to any act, omission or delay by these parties.

    • We and/or our Affiliates will not be liable for special, indirect or consequential damages including loss of profits, revenue, business and anticipated savings.

    • We are not responsible for and do not endorse any third party services or products which the Customer access, use or acquire together with the Services. We are also not responsible for any loss of damage caused by such services or products.

    • We do not guarantee or warrant that the Services will be free from any fault, error or interruption, due to matters beyond our control. We will not be liable for any delay or failure resulting from matters beyond our control. These matters include Acts of God, requirements of any governmental or regulatory authority, war, national emergency, accident, fire, flood, Equipment, computer electrical and power failure, fault, interruption or disruption of our or other Service Providers’ network, riot, strikes, lock-out, industrial dispute or epidemics of infectious disease.

    • The Customer shall be solely responsible and we shall not be liable in any manner whatsoever for ensuring that the usage of the Services is in compliance with all applicable laws, rules and regulations for the use of any telecommunications systems, services or equipments being in force either in Malaysia or at the Customer’s country.

  • INDEMNITY
    The Customer agrees to indemnify us and/or our Affiliates against all claims made against us and/or our Affiliates due to the Customer’s breach, negligence or omission in using the Services. This includes claims for defamation, infringement of intellectual property rights, death, bodily injury, property damage or others and all damages, liabilities and losses we and/or our Affiliates may suffer or pay to others.

  • ASSIGNMENT/TRANSFER
    The Customer shall not transfer or assign any of his rights or obligations under this Agreement whatsoever except with our prior written approval. We shall have the right to assign or novate or transfer this Agreement or any parts thereof under to other parties upon notice to the Customer.

  • NOTICE
    • 17.1 Notices or Invoices or communication sent from us to the Customer will be sent by ordinary post, facsimile or e-mail to the Customer’s address as stated in the Service Order Form or other address notified to us and are deemed served upon posting, faxing or e-mailing.

    • Notices or communication from the Customer to us will be sent by registered post, facsimile or e-mail and proof of delivery will be deemed service upon us.

    • Service of legal process upon the Customer may be effected by registered post to the Customer’s last known address (for an individual) or to the Customer’s registered address (for a body corporate or business entity) as stated in the Service Order Form or other address notified to us and deemed served upon posting.

    • If the Customer fails to notify us of change of address, the resulting delay or non-delivery of notices or Invoices or communication sent by us to the Customer will not affect our legal rights and remedies.

  • ENTIRE AGREEMENT AND SEVERABILITY
    • This Agreement contains the entire agreement between the Customer and us and supersedes all prior agreement, undertakings, negotiations and discussions between us.
    • If a provision of this Agreement is held to be a violation of any law or regulation, such provision will be deemed deleted but the remaining provisions will continue to be in force.

  • BINDING ON SUCCESSORS
    This Agreement is binding upon the successors-in-title, executors, administrators, personal representatives and assigns of the Customer and upon our substitutes and assigns.

  • VARIATION
    We reserve the right to amend the terms and conditions of this Agreement including the tariffs and service package plan at any time and the Customer shall be bound by such amendments or variations. Notice of such amendments may be given by us in any manner we deem appropriate. Continuance use of the Services by the Customer after such notice is made shall be deemed to be his acceptance to such amendments or variations.

  • APPLICABLE LAWS
    • The laws and courts of Malaysia will govern this Agreement. Any processes or judgment may be served on the Customer in the same way as the notices.

    • This Agreement is subject to the Act, the relevant rules or regulations, directives and orders of the MCMC and conditions of our licences.

    • This Agreement is deemed to be made at Level 4, No. 14, Jalan Majistret U1/26, Hicom Glenmarie Industrial Park, 40150 Shah Alam. Breach or default is deemed to arise in Shah Alam wherever the Customer reside.

  • CONCLUSIVE EVIDENCE
    In any proceedings of law between the Customer and us, any certificate issued by us as to the monies for the time being due and owing to us from the Customer in connection with the Services shall be conclusive evidence of proof that the amount appearing in there is due and owing and payable to us.

  • STAMP DUTY
    The Customer shall pay the stamp duty on this Agreement.

  • INFORMATION USAGE
    The Customer will allow us to use the Customer’s information provided in the Service Order Form or provided by the Customer in accordance with this Agreement and to share such information with our Affiliates and others for any purpose. The Customer may withdraw the Customer’s consent in writing to us at the following address:

    TT dotCom Sdn. Bhd. Level 4,
    No. 14 Jalan Majistret U1/26
    Hicom Glenmarie Industrial Park
    40150 Shah Alam

    Attn: Customer Service Centre
    The Customer must state the Customer’s account number, full name, NRIC or PIN number, company registration number, address and sign the letter.

  • OFFERINGS / GIFTS (IF APPLICABLE)
    • We may substitute any offerings / gifts packaged with any of the Services that we may make available to the Customer at our sole discretion with offerings / gifts of similar value without giving the Customer any reasons whatsoever.

    • Any offerings / gifts made available to the Customer are not refundable or exchangeable. We will not entertain any requests for substitution of such offerings / gifts for money consideration.

    • Further terms to govern our grant of any offerings / gifts to the Customer shall be subjected to separate contracts to be entered into by the Customer and us (if any).
    For further enquiries
contact us @ 1800 18 1818