FAQs
 
1. Q : What is the RealRewards loyalty program for TIME GOLD Residential & TIME TONE Residential, and what are the benefits?
A : This is a loyalty program exclusively for TIME GOLD Residential & TIME TONE Residential customers where they can earn RealRewards points for monthly call usage above RM20. Points earned can be redeemed for gifts and vouchers offered under the program.
2. Q : Is this promotion open to TIME GOLD BIZSAVE and TIME TONE Business customers as well?
A : No, this promotion is only applicable toTIME GOLD Residential and TIME TONE Residential customers only.
3. Q :I am currently a TIME GOLD Residential or TIME TONE Residential customers but not yet a member of RealRewards. Do I automatically get my points from TIME GOLD Residential or TIME TONE Residential usage?
A : You need to be a RealRewards member first before you can earn points for your TIME GOLD Residential or TIME TONE Residential monthly call usage of above RM20.
4. Q : Will a TIME GOLD Residential and/or TIME TONE Residential customer be informed that he/she is a RealRewards member? If not, how do I apply for my RealRewads membership?
A : For a TIME GOLD Residential and/or TIME TONE Residential existing customer who is already an existing RealRewards member, he/she will be informed about this loyalty program through RealRewards billing cycle, catalogue and also via RealRewards website. If you are not yet a RealRewards member, TIME and RealRewards will award you an automatic membership. If you do not receive any news from RealRewards after August 2006, please contact RealRewards directly at 03-80231300 for inquiry or logon to www.realrewards.com.my to apply online.
5. Q : Do I need to pay for this RealRewards membership?
A : No, RealRewards lifetime membership is FREE of charge..
6. Q : Is there any criteria to be a TIME GOLD Residential or TIME TONE Residential RealRewards member?
A : Currently there are no specific criteria for a TIME GOLD Residential or TIME TONE Residential customer to fulfil to be a RealRewards member.
7. Q : Are MESRA card and RealRewards Ambank co-branded credit card included in TIME GOLD Residential and TIME TONE Residential RealRewards loyalty program?
A : Yes, MESRA card and RealRewards Ambank co-branded credit card are part of RealRewards membership program.
8. Q : How many RealRewards points do I get from my TIME GOLD Residential & TIME TONE Residential usage?

A : TIME GOLD Residential & TIME TONE Residential customers will be awarded RealRewards points for full bill payment made in advance or on the due date with minimum usage of RM20 per month (sales tax & line rental charges are excluded). Please refer to the following points collection table.

Call Usage RealRewards points earned
RM20.00 – RM59.99 1 point for every RM2
RM60.00 and above 1 point for every RM1
Less than RM 20.00 No point awarded
9. Q : Will I get my points immediately after making TIME GOLD Residential or TIME TONE Residential bill payment?
A : No, it will take 4 ­ 6 weeks before the points can be awarded to you due to configuration process between TIME and RealRewards.
10. Q : Is there an expiry date for the points I have earned?
A : No, all the points earned will not expire as long as you remain as a RealRewards member.
11. Q : Can TIME GOLD Residential supplementary cardholders get points through this loyalty program?
A : No. Only the principal cardholder will get the points.
12. Q : Does TIME GOLD Cherish and Close 2 Home program included in this loyalty program?
A : Yes. Both are TIME GOLD features and each usage from this will be awarded points based on the terms and conditions in question 8.
13. Q : Is there any special promotion for this loyalty program?

A : Yes. We are having a special promotion to kick off this program in JUNE and JULY 2006, where TIME GOLD Residential and TIME TONE Residential customers can earn more points for their call usage as per the following:

Call Usage RealRewards points earned
RM 60.00 and above RM 1 : 3 points
Terms & conditions:
- call usage must be RM60.00 or more (excluding sales tax & rental).
- full bill payment made in advanced or on the due date.
- promotion period JUNE & JULY 2006 only.
14.Q : What will happen to my RealRewards points if I terminate my TIME GOLD Residential or TIME TONE Residential services?
A : Termination of your TIME GOLD Residential or TIME TONE Residential service will not affect your RealRewards points. You can continue to keep them for future redemption.
15.Q : How do I find out more about the RealRewards program?
A : You can logon to www.realrewards.com.my or call the following numbers.
  • Member Services Centre (03) 8023 2626
    for all member related enquiries (points balance, redemption, etc.)
  • Other general enquiries (03) 8023 1300
16.Q : How do I find out more about TIME GOLD Residential & TIME TONE Residential loyalty program?
A : You can logon to www.time.com.my or call the following number.
  • TIME GOLD customer service ­ (03) 2730 5287

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