- TIME Kontact SMS & Missed Callback Service is a prepaid
calling card that enables customers to make calls via SMS
or initiate a Missed call into the system.
- Customers can save their mobile charges by not having
to pay additional mobile charges (at local rates) charged
by the mobile operators.
- TIME Kontact SMS & Missed Callback offers competitive
savings on call charges for STD, IDD and for mobile calls.
- This feature provides substantial savings and convenience
to mobile phone users.
- TIME Kontact SMS & Missed Callback is available in
denominations of RM50, RM30 and RM20
How TIME Kontact SMS Callback Service
Works
SMS Callback service enables mobile phone users to make calls
via SMS.
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Customers would be required to activate his/her mobile
phone number with the system before a call is made. |
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To make a call, customers need to SMS the destination
number to the system. This number can be found at the
back of the TIME Kontact SMS Callback card. The system
will then authenticate, verify and check credit balance
of the customer TIME Kontact SMS & Missed Callback
Card. |
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After authentication, the system will then call the
customer back and connect the call to the caller's destination
number. |
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How TIME Kontact Missed Callback Service Works
Missed callback service works on the same concept as SMS callback.
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Customers have to register their mobile phone or fixed
line number with the system before they can make calls. |
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To make a call, the customer has to initiate a missed
call to the system by dialing the 1800 38 2551 access
number. Upon dialing this number customer will hear a
ringing tone. Note that after 2 rings, the call will be
disconnected automatically. The system will then authenticate,
verify and check the credit balance of the customer TIME
Kontact SMS & Missed Callback Card. |
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After authentication, the system will then call the
customer back and request to him/her to enter the destination
number followed by the '#' key. |
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The call will then be connected to the destination number. |
Graphical Interpretation on How to Use TIME Kontact SMS & Missed Callback
- Activation
- Activation via SMS Callback
- Activation via IVR
- Making Calls
- Making Calls via SMS Callback
- Making Calls via Missed Callback
- Making Calls without Callback Service
- Reload Card Value
- Reload via SMS
- Reload via IVR
How to Use TIME
Kontact SMS & Missed Callback (33Kb PDF Document)
Value Added Services
- Callback
- The system will callback the customer once he/she has sent an SMS (of the destination number) or initiated a missed call (by dialing 1800 38 2551) to the system.
- Activation Menu
- Activate phone number
Activation can be made via SMS or IVR. Customers can activate up to 3 phone numbers.
- Check activated phone numbers
Customers can check the list of phone numbers that have been activated by the system.
- De-activate phone numbers
Customers can delete any phone number that has been activated by the system.
- Activation Up To 3 Phone Numbers
- The system allows customers to activate up to 3 phone numbers in one card.
- Reload/Merge Card Value
- Customers can combine several card values into one card to avoid interruption while talking. Customers may top-up/reload new value to the existing card.
- Check Balance Announcement
- Announce the available card value (in RM) before customer enters the destination number.
- Selectable Language Prompt
- Customers can choose to be prompted by 3 different languages (English/Bahasa Melayu/Mandarin
Benefits
- Attractive rates for STD, IDD and mobile calls.
- No additional local mobile rates charged by mobile operators whenever making STD or IDD calls.
- Offers greater flexibility, mobility, convenience and call savings for mobile users to make STD & IDD calls from their mobile phones without having to worry about the additional call charges charged by mobile operators.
- Customers do not have to key in the PIN number each time they make a call.
- Attractive 6 second per clock charge for IDD calls.
Where To Purchase TIME Kontact SMS/Missed Callback Cards
The TIME Kontact SMS/Missed Callback Cards may be purchased
from TIME Convergence
Centre at Wisma TIME, TIME
Retail Outlet Johor Bharu and all TIME Kontact authorised
dealers nationwide.
Terms & Conditions
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