How to chair a Conference Call

Once you have obtained your pair of passcodes follow these instructions:

1. Set the time and date of the meeting. Tell attendees the PARTICIPANT passcode and Conference Access Number in advance.
2. At the appointed time, dial the access number.
3. Enter the CHAIRPERSON PASSCODE followed by '#'. If no participants have arrived, recorded music will play.
4. To end the conference call, please hang-up.

If you need help or assistance, press ' * ' and '0' to exit the conference call and you will be transferred to our customer care assistant.

How to participate in a Conference Call

Before you can attend a conference call, you will need from the person who called the meeting (the chairperson), a Conference Access Number and a PARTICIPANT passcode.

1. Call the Conference Access Number; you will be asked to enter your passcode using your keypad.
2. Enter the passcode followed by #.
3. You will immediately join the conference call. When the chairperson arrives, introduce yourself and start the meeting.

If you need help or assistance, press ' * ' and '0' to exit the conference call and you will be transferred to our customer care assistant.

Tips for better Conference Calls

Before your meeting

• Distribute important documents to participants well in advance.
• Propose a meeting agenda.
• Read the list of conference call features in case there are any you wish to use.

During your meeting

• Introduce and welcome participants when they arrive at the meeting.
• Start your meeting promptly and record actions.
• Leave some time at the end of the meeting for any other business (AOB).

After your meeting

• Circulate decisions and action items to the appropriate people.
• Schedule next-step calls to follow-up on feedback.
• Provide a source for participants to request additional information.

To ensure your meeting runs smoothly

• Speak clearly and avoid side conversations and background noise. Avoid using a speakerphone.
• If your meeting has many participants but few speakers, increase the sound quality of the call by asking listeners to mute their phones by pressing ' * ' and ' 6 '.
• Participants should identify themselves by name and location when speaking.
• Address individuals by name when speaking.
• If you get disconnected, simply re-dial the Conference Access Number and enter the passcode.

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