TIME 100% Uptime Guarantee

Our self-healing meshed network, Cross Peninsular Cable System (CPCS) is the most robust and resilient transborder terrestrial system ever built to front any eventuality. The result: unsurpassable, 100% network availability. Engineered for mission-critical needs, this Service Level Guarantee (SLG) is a commitment to deliver uninterrupted network uptime and is an optional add-on for selected TIME products.

Our Commitment

  • Zero Downtime
    Guaranteed network availability.
  • Dedicated Helpline
    24/7 prioritised support.
  • Pre-configured Failover Routing
    Fast re-routing in the unlikely event of a network failure.


KEY SPECIFICATIONS


100% SLG Other SLG or SLA Options
Service Level & Network Performance
Service Level
Guarantee (SLG)
100% 99.7% or 99.9%
Service Level
Agreement (SLA)
Not applicable 99.7% or 99.9%
Mean Time to
Repair (MTTR)
4 hours 4 hours
Rebate for SLG
Installation
Fee
Waived if past installation date N/A
Monthly Fee Rebate
Data &
Internet
Up to 100% Up to 20%
Voice* Up to 3% N/A
Value-added Service
Dedicated
Hotline
1800 18 3838 N/A

*For TIME Ethernet Voice Trunk, only 100% SLG is available.

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GET TIME 100% UPTIME GUARANTEE WHEN YOU SUBSCRIBE TO:

TIME Private Leased Line
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TIME IP VPN
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TIME Internet Direct
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TIME Ethernet Voice Trunk
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