Customer Service Excellence

Customer satisfaction is our primary goal. TIME is the first in the industry to have a centralised state-of-the-art Customer Interaction Centre that enables our customers to reach us anytime of the day, everyday. We have also established a Network Operations Control Centre to constantly monitor our network and infrastructure performance 24 hours a day, 7 days a week. So customers can be assured of our high network resiliency for uninterrupted service with TIME.

TIME's Customer Service offers a myriad of information that is designed to provide solutions to your every inquiry. Some of this information include:

  • Balance Confirmation
  • Payment Acknowledgement
  • Payment Information
  • Personal Unblock Key Inquiries
  • User Instructions
  • Charges
  • Service Coverage
  • Product Information (with Fax Back)

TIME Priority Plus
 

General or Product Inquiries

Tel: +603 2730 5287
Fax: 03-2720 9006
E-mail: customerservice@time.com.my
For further inquiries and suggestions, please fill in the feedback form here.
 
 

Relocation of TIME Retail Outlet Johor Bahru

Kindly be informed that effective 06/01/05 TIME Retail Outlet Johor Bahru will be temporarily relocated to our Larkin office at:

Level 4, Matang Building,
83B, Jalan Langkasuka,
80350 Johor Bahru,
Johor Darul Takzim

Tel No: +607 277 1288
Fax No: +607 277 1277

Operating Hours:
Monday - Friday (9.00am - 6.00pm)

TIME Convergence Centre

Ground Floor, Wisma TIME,
249 Jalan Tun Razak,
50400 Kuala Lumpur.

Operating Hours:
Monday - Friday (9.00am - 5.00pm)

Tel: +603 2720 8000
Fax: +603 2720 1498

TT dotCom Sdn Bhd (52371-A)

Level 1, Wisma TIME,
249 Jalan Tun Razak,
50400 Kuala Lumpur,
Tel: +603 27208000,
Fax: +603 27208001

TIME Regional Offices