Fibre Trunk Network |
TIME dotCom's 100% fibre trunk network comprises not only of
main and terrestrial fibre optic cable route linking the major towns
of Peninsular Malaysia but is further complemented with submarine
festoon fibre optic cable back-up systems with landing points around
the perimeter of Peninsular Malaysia.
The Metropolitan Area Network (MAN) and Customer Access Network
(CAN) complement the trunk transmission. The MANs provide fibre
based distribution within the central business districts of major
cities. Each MAN hub sits at the center of a customer area that
normally consists of 5 to 10 buildings located within a 1 to 4 kilometre
radius. The copper and fibre cables from the hub to the customer
buildings are referred to as the CAN. To support our comprehensive
network, two international gateway facilities augment international
telecommunications access via satellite and undersea cable routes.
For more information on TIME's Network Coverage, click
here.
|
Click here for
TIME's Trunk and International Network.
Download the printable
version. (280Kb PDF) |
Innovative Products and Marketing |
We thrive on creativity, and consistently devise new products
that fill customers needs, and market them in new ways that effectively
communicate how we are building the future of telecommunications.
By putting our customers at the forefront of all our business activities,
we innovate in ways that they may appreciate and build our services
around their needs. |
Superior Customer Service |
The key driver of TIME dotCom's organisation is the customer
experience - what the customer sees, feels and believes. To fulfil
this effort, TIME dotCom made significant investments to establish
a state-of-the-art, 24-hour call centre that consolidates calls
from all of the group's customers nationwide, including TIME fixed
line customers, TIMENet ISP customers and TIME Reach (payphone)
operations.
Through this shared resources capability, TIME dotCom aims to
provide customers with greater convenience by minimising waiting
time, thus ensuring that our customers needs are fulfilled as quickly
and effectively as possible. Leading edge technology employed in
the call centre ensures that calls are routed to the most appropriately
skilled Customer Service Consultant. |
Business Communications Specialists |
Our highly skilled professionals are always ready to offer expert
advice and personalised services to create cost-effective solutions
that meet your communication needs. At TIME dotCom our staff constantly
undergo training and participate in conferences and seminars to
upgrade their skills and keep abreast with the constant changes
that take place within the industry; all this simply to serve you
better. |
Network Operations Control Centre |
Our Network Operations Control Centre constantly monitors all
network elements 24 hours a day, 7 days a week and manages our advanced
network to ensure uninterrupted service and top performance. |
Quick Response Team |
TIME dotCom's qualified and dedicated technical experts are stationed
throughout the country, ready to assist you in any possible way. |
