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TIME Fibre 100Mbps Home Broadband

High quality, high speed Internet connections via DSL, Satellite, Fibre and access networks

The days of slow Internet speed is finally at an end. With speeds up to 100Mbps, we are bringing you the speeds of tomorrow delivered directly to your home. Get connected to all your home devices simultaneously at all time with no compromise on Internet speed.

Choose between two TIME Fibre Home Broadband™ plans to suit your individual needs. TIME Fibre 100Mbps Home Broadband™ for superfast speeds or TIME Fibre Unlimited Home Broadband™ for unlimited downloads at the most affordable prices in Malaysia.

With light speed connection powered by Malaysia's only 100% true fibre optic network, TIME Fibre Home Broadband™ is made for the future.

     
 
Imagine what you can do with 100Mbps Fibre Optics

 
     
     
 
Plans & Packages
SPEED
100Mbps
PRICE
RM 179
CONTRACT
24 months ONLY
QUOTA
100GB*
FREE BOOST
N/A
ROUTER
Free CISCO Router (worth RM300)
VOICE
Free Dect Phone
Upgrade to 10 plan and get 2,000 Mins of Free Voice calls**
VAS
6 months free service of The Star ePaper & Flavours eMagazine

TIME FIBRE HOME BROADBAND™ is only available at selected areas. Additional charges may apply.

*Both uploads and downloads count towards your quota allowance.
**Upgrade from TIME Voice Home Basic Plan to 10 Plan for only RM10 monthly and enjoy 2,000 mins of free voice calls. Free minutes must be utilised within the first 12 months period. T&C apply.
 
     
     
 
Compare Our Packages
TELCO
TIME Telco W Telco X
PACKAGE
TIME Voice Home Basic TIME Voice Home 10 Plan Home Home
CALL TYPE
Fixed Mobile Fixed Mobile Fixed Mobile Fixed Mobile
MONTHLY FEE
FREE RM10 Pay As You Use Pay As You Use
DOMESTIC RATE
9 sen/min 9 sen/min 10 sen/min 9 sen/min
FREE CALLS
N/A 2,000 mins* On-net only On-net only
(up to 300 mins)
CONTRACT
N/A 12 months 24 months N/A

*Free voice calls of 2,000 mins are extended to local, STD and mobile calls to 60 selected countries.
 
     
     
 
Our IDD Rates
IDD PREMIUM
8 SEN PER MIN TO 60 COUNTRIES

Argentina Costa Rica Hong Kong * Netherlands Singapore *
Australia Cyprus Hungary New Zealand Slovakia
Austria Czech Republic Iceland Norway Slovenia
Bahrain Denmark India * Pakistan * South Africa
Barbados Estonia Ireland Panama South Korea *
Belgium France Italy Peru Sweden
Brazil French Guiana Japan Poland Switz/Liecht
Brunei Darussalam * Georgia Lithuania Portugal Taiwan
Canada Germany Luxemburg Reunion Island Thailand *
Chile Greece Malta Romania United Kingdom
China * Guadalupe Martinique Russia USA *
Colombia Hawaii Morocco San Marino Venezuela

  • Flat rate of 8 sen/min applies to fixed line calls. Also extended to mobile calls to selected countries marked with asterisk (*).
  • IDD Premium is the default package that accompanies the subscription.
  • Calls are charged based on 30-second blocks.

 

IDD PRO
10 SEN PER MIN TO 100 COUNTRIES

Algeria China * Hungary Martinique San Marino
American Samoa * Colombia Iceland Mexico Singapore *
Andorra Costa Rica * India * Monaco Slovakia
Anguila Croatia Indonesia * Mongolia Slovenia
Argentina Cyprus Iran Morocco South Africa
Australia Czech Republic Ireland Mozambique South Korea *
Austria Denmark Israel Namibia Spain
Bahrain Egypt * Italy Netherlands Swaziland
Bangladesh * Estonia Japan New Zealand Sweden *
Belgium Faroe Island Jordan Nigeria Switzerland
Bermuda Finland Kenya Norway Taiwan
Bolivia France * Kuwait Pakistan * Thailand *
Botswana French Guiana Laos * Panama Turkey *
Brazil Georgia Latvia Paraguay United Kingdom
Brunei Darussalam * Germany Lebanon Peru * Uruguay
Bulgaria Gibraltar Lithuania Poland USA *
Cambodia * Greece Luxembourg Portugal Uzbekistan
Canada * Guadeloupe Macau * Reunion Island Venezuela
Cayman Island Guam * Malawi Romania * Vietnam *
Chile Hong Kong * Malta Russia Zambia

  • Flat rate of 10 sen/min applies to fixed line calls. Also extended to mobile calls to selected countries marked with asterisk (*).
  • IDD Pro can be upgraded for free.
  • Calls are charged based on 30-second blocks.
  • To view the full IDD destination and capping list, please click here.
 
     
     
 
Compare Our IDD Rates
TELCO TIME Telco W Telco X Telco Y Telco Z
PACKAGE IDD Premium IDD Pro
CALL TYPE Fixed Mobile Fixed Mobile Fixed Mobile Fixed Mobile Fixed Mobile Fixed Mobile
Australia 0.08 0.50 0.10 0.50 0.30 0.81 0.50 0.50 0.18 0.92 0.18 0.86
China 0.08 0.08 0.10 0.10 0.11 0.11 0.25 0.25 0.18 0.48 0.18 0.26
Hong Kong 0.08 0.08 0.10 0.10 0.14 0.14 0.25 0.25 0.18 0.48 0.18 0.26
India 0.08 0.08 0.10 0.10 0.50 0.50 0.25 1.20 0.52 0.62 0.45 0.45
Italy 0.08 0.50 0.10 0.50 0.38 1.10 0.08 0.43 0.18 0.93 0.16 0.86
Japan 0.08 0.50 0.10 0.50 0.18 0.77 1.20 1.20 0.18 1.88 0.18 1.28
Pakistan 0.08 0.08 0.10 0.10 0.47 0.47 0.18 1.00 0.52 0.62 0.45 0.45
Singapore 0.08 0.08 0.10 0.10 0.09 0.09 0.25 0.25 0.18 0.48 0.18 0.26
South Korea 0.08 0.08 0.10 0.10 0.18 0.36 1.20 1.20 0.18 0.48 0.18 0.93
Taiwan 0.08 0.50 0.10 0.50 0.14 0.45 1.20 1.20 0.18 0.48 0.18 0.43
Thailand 0.08 0.08 0.10 0.10 0.32 0.35 1.00 1.00 0.18 0.48 0.18 0.26
UK 0.08 0.50 0.10 0.50 0.14 0.77 0.50 0.50 0.18 0.92 0.18 0.93
USA 0.08 0.08 0.10 0.10 0.14 0.14 0.50 0.50 0.18 0.18 0.18 0.18

 
     
     
 
Coverage & Installation
Installation
Step 1 Apply for TIME Fibre Internet™ Plus using any of the following methods:
• Online application form
• Contact our account manager or dealer
Step 2 TIME will call you to set an appointment date for installation or you can select a date to your convenience
Step 3 You will receive a courtesy call from our TIME installer before the scheduled installation date
Step 4 Our TIME installer will lay a fibre connection on your premises on the day of installation
Notes: Please set aside at least 3 hours for installation

 
     
     
 
Installation Rates


 Click image to enlarge

 

Standard Installation includes the following :

Standard Installation Quantity Cost (RM)
Fibre optic cabling from point of entry (B) to modem (ONU), with surface casing enclosure 15 metres RM249.00

*waived when you sign up for a 24-month contract or during promotions

Cat-5E cabling from ONU to WiFi router (D) with surface casing enclosure 5 metres
Installation and configuration of ONU for Broadband and Voice services 1 unit
Installation and configuration of WiFi router with security encryption 1 unit

 

Non-Standard Installation includes the following :

Non-Standard Installation Quantity Rate (RM)
Supply and installation of additional fibre optic cable Metre RM10.00 per metre
Supply and installation of additional Cat-5E cable Metre RM10.00 per metre
Installation of access port within customer premises:
To cut open, access, repatch and refinish the port (white, matex paint)**
Unit RM50.00 per unit
Configuration & troubleshooting of WiFi connections on Customer's devices (Windows-based PC, laptop or router only) Hour RM80.00 per hour
IT support on Customer’s devices (Windows-based PC, laptop or router that is not supplied by TIME) Hour RM80.00 per hour
Max. RM300 per day

*Applicable for a distance of more than 15 metres between point of entry (B) and modem (ONU).
**Applicable for common areas and within customer premises.

Non-Standard Installation charges to be paid directly to TIME authorised installer upon completion of installation.

 
     
     
 
Make the Most of Your Broadband
My Device and Usage
 
Ensure your device are all connected properly
  • Computers and devices that are not connected properly do affect the broadband speed subscribed.

Recommendation
  • Please ensure that all the devices are connected and properly placed in an open area.
  • Make sure that the power is on and the wires are all connected.
  • It is recommended to use LAN cable in order to experience maximum speed.
 
Avoid using too many devices at one time
  • As the number of computers and devices you can connect to broadband increases, this has the potential to put more pressure on your home broadband network.

Recommendation
  • It is best to monitor the number of devices that are connected in your household.
  • Disconnect those devices when not in use.
 
Avoid multi-tasking at the same time
  • Internet speeds are likely to run faster if you do only one thing online at a time. Avoid running multiple tasks at one time to avoid low Internet performance of each task.
  • For example, if you're downloading or streaming a TV show in the background while chatting and surfing at the same time, this may compromise on the Internet speed when surfing from one web page to another.

Recommendation
  • You can improve the speed by doing one thing at a time whenever possible.
 
Verify that your hardware can support your subscribed speeds.
  • Some old device might not cater the fast speed of a broadband due to some technical limitations.
  • For example, if your computer is more than five years old, you may not get the optimum broadband speed.

Recommendation
  • Always keep up to date with the latest devices or PC.
 
Make sure no hidden application is running in the back
  • Multiple applications or software running in the background like spyware may be quietly using your broadband connection.
  • Having large numbers of browser windows or tabs open may also have an effect on your broadband speeds.

Recommendation
  • Routinely check your computer for spyware and background software that may utilize bandwidth heavily.
 
Always scan for viruses and other possible infection
  • Having up-to-date and operational anti-virus software is crucial as viruses, trojans and worms can use your broadband connection which can slow down your Internet speed.
  • Viruses and adware can also cause your computer to slow down due to utilization of bandwidth in the background.

Recommendation
  • Routinely update and scan your computer for viruses, trojans, malware or other harmful software that can potentially impact your computer and broadband speed.
 
Usages of devices other than TIME authorized devices
  • Devices such as ONU (Optical Network Unit) and router that TIME provides in the broadband packages are tested thoroughly and working with TIME Network.
  • Using these devices other than TIME authorized ones may affect the broadband speed.

Recommendation
  • It is recommended to use devices provided in TIME broadband packages to ensure optimal broadband speed and experience.
 
Is destination network and web server the problem?
 
Website and web server capabilities
  • Some websites and destination web servers do not have the capability to handle high volume of traffic and your connection may slow down or even stop as a result.
  • Some websites may even be hosted in web servers that have a limited access speed.

Recommendation
  • Try accessing the website during non-peak hours or at alternate times when website congestion subsides.
 
Is WiFi a problem?
 
Understand the WiFi impact in your environment
  • WiFi is a wireless signal transmitted to a device to connect to the Internet. There are many factors that can contribute to poor signal in your house.
  • Metals, walls, glasses and other soft furnishing can reduce and absorb the wireless signal.
  • Rain, thunder, house design and any other external factors which TIME does not have control may reduce your broadband speed.
 
Check for electrical interference
  • Electrical equipment can cause interference.
  • Frequencies like radio signal, microwave and other wireless signals can cause the signal to drop.

Recommendation
  • Try turning off electrical devices to check if they are interfering.
 
Understand the WiFi signal range
  • Always understand that TIME provides a basic home WiFi router to customers where it is not suitable for external use.
  • In some situations, the WiFi signals may be poor if your house is large and have many partitions.

Recommendation
  • Always ensure that the router must be positioned in an open or in a central location of an area. This will distribute the signal evenly.
  • Do not put any device or equipment on the router or put the router in a enclosed area.
 
Security does matter!
  • Unless you've secured your wireless network using WEP, WPA or Mac Address authentication, a neighbour or someone else nearby could be freeloading off your connection, dragging the overall service performance down.
  • Speeds shouldn't be your only security concern, in addition to occupying up your bandwidth, they could also be hosting illegal spam servers or downloading pirated content.

Recommendation
  • These illegal activities could result in your service provider punishing you for their bad behavior, so it's in your best interest to secure your WiFi network with security and password.
 
My Speed Test
 
Test your connection speed
  • Some speed test websites provide speed testing services that choose the speed test server hosted by other Internet Service Provider (ISP).
  • The speed may not be optimal as there will be other factors affecting the speed such as the location of the server hosted, the route to the server and server capability.

Recommendation
 
When should I contact my service provider?
 
Conduct your own speed test beforehand
  • If your speed results are less than 80 percent of your subscribed rate, you may need to contact TIME Contact Centre to report this problem.
  • Make sure you test this at different times as the broadband speed may be affected only during peak hours.
 
Check everything, one device at a time
  • It may be tempting to take shortcuts, but it's your responsibility to verify the performance of every computer or device on your network thoroughly.
  • If you've followed and understand all the scenarios and troubleshooting guidelines listed above, verifying that there are no identifiable issues with your browser, applications, CPU, wireless access point, cables, switches, routers or any other components on your LAN (and if you have, we are impressed), contact TIME for further troubleshooting.

 
     
     
 
Service Usage Policy
By using our Services you agree that we can suspend or terminate the Service or your arrangement with us if we find that you have inappropriately used the Service, breached Malaysian law or done anything that adversely affects our network or the use of the service by others.
 
     
  

Variety of high quality, high speed Internet connections allow for business growth, expansion and secure, reliable and constant connectivity for businesses that depend on the Internet to support critical applications


 For further enquiries
contact us @ 1800 18 1818