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Exciting Telecommunications career opportunities in Malaysia
It's amazing what you can do here.
At TIME dotCom Berhad, we are extremely proud of our people. We are seeking people whose ideas can make a difference, individuals who thrive on the opportunity to think creatively and be empowered to deliver. We offer exciting careers for the best and brightest minds in the industry.
If you wish to explore exciting opportunities, you have found the perfect place to start. You can meet people, learn about our businesses and more importantly our core values. If you're ready to discover your full potential and passionately believe in technology, we invite you to explore a career with TIME dotCom Berhad. It's amazing what you can do here.
What's in it for you....we are a work hard, play hard environment. We offer competitive compensation packages as well as comprehensive benefits packages.
If you think you are fun, loves a challenge, a fast learner, we would love to hear from you.
Send us your complete resume together with your passport-sized photo to recruitment@time.com.my, or by mail to:
TIME dotCom Berhad
People Division, Level 2B
No.14 Jalan Majistret U1/26,
Hicom Glenmarie Industrial Park,
40150 Shah Alam, Selangor Darul Ehsan.
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Technical Support Specialist
Responsibilities:
- Perform day to day technical support and fault management for all TIME’s network products and services, including but not limited to Internet broadband services, DNS, Modem and Router configuration, troubleshooting for broadband, ability to interpret test results, advise customers on connection via bridging mode and etc.
- Interface with customers to expedite service recovery, as well as to communicate resolution to customers
- As 2nd level support to Customer Service Dept for all technical resolution
- Able to work in 24/7 shift environment
- Responsible for problem/incident management, tracing of all issues, escalation and reporting
Requirements:
- Posses at least a Diploma/Degree in Computer Science/Engineering/Information Technology or its equivalent
- Have a strong passion in IP, transmission networking, as well as have the drive and energy to pursue a career in this field
- Have good interpersonal and communication skills
- Good analytical skills and detail oriented
- Ability to prioritize task with effective time management
- Fresh graduate with good academy result are encouraged to apply
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Customer Service Consultant
Responsibilities:
- Enjoys the challenge of a multi-tasking environment
- Has the passion for customer service
- Can and love to talk. Ability to assist customer with their problems be it technical or a general enquiry
- Has the flair for communicating via e-mail
- There are always new exciting plans in place – so be ready to take on new roles & learn something new
Requirements:
- Do not need to be a ‘geek’ but having at least a Diploma/Degree in Technical related qualification is definitely a plus
- Brings a ‘play hard work hard’ attitude to work
- Ability to juggle multiple tasks is a welcome talent
- Can work night or day as we operate 24/7
- Speaks well and listens well too. Ability to address customer’s concerns and provide resolutions
- A team player
- An excellent role model to the team – bringing a ‘can do’ attitude & big smile to the workplace
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Manager, Rewards Management
Responsibilities:
- Assist and provide support to the Total Rewards Dept. to meet the company’s business objectives through the implementation and management of effective compensation and benefits programs that meet internal equity & external competitiveness requirements in order to attract, motivate and retain right talent
- Develops and recommends Total Rewards and compensation programs, policies and administrative procedures as well as incentive, bonus and other special payment plans for the company
- Manages and implements HR services in compensation, payroll and records administration, in line with the organizational and business needs and in compliance with statutory requirements
- Provides consultation services to management and line managers on compensation and total rewards matter
- Monitors the effectiveness of compensation and total rewards programs and recommends modification to reduce costs and improve delivery
- Carry out all compliance activities in Compensation and Benefits and work together with Head, Total Rewards to ensure adherence of all policies & procedures in C&B
Requirements:
- Posses a Bachelor Degree in Human Resource Management, Business Management, Social Science, Psychology or other relevant discipline
- At least 4 years of working experience in related field is required for this position
- Preferably specializing in Human Resources or equivalent. Multiple HR functions experience is an added advantage.
- Familiar with methods and techniques related to compensation and benefits analysis
- Strong knowledge of HR systems and process oriented
- Ability to communicate effectively to gather information and explain policies and procedures
- Ability to write well and prepare clear, concise and complete proposals and reports
- Strong presentation skills
- Possess a high level of confidentiality
- Positive work attitude, flexible and ready for challenging opportunities
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Auditor
Responsibilities:
- Conduct financial and operational audits in accordance with audit program
- Assist in the preparation of audit reports to communications findings from audit assignments
- Review the implementation and compliance with the Company’s policies and procedures
- Conduct follow-up review of issues/areas reported in previously completed audit cycles and assist in preparing reports on the status of implementation
- Promote an advance the interest of the department and company
- erform ad-hoc assignments as and when required by Head of Internal Audit
Requirements:
- Candidate must possess a Degree in Accounting/Finance and or equivalent professional qualifications of CIMA, ACCA, etc.
- At least 4-5 years of relevant working experience in audit or accounting/finance spectrum
- Possess good leadership attributes and managing expectations from different stakeholders
- Proficiency in verbal and written communications skills especially in report writing
- Able to work independently and with minimum supervision
- Mush have good analytical skills and business acumen mindset
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Analyst
Responsibilities:
- The role is to provide 1st & 2nd level & onsite support services to resolve operational issues
- Coordinate with vendors and suppliers for Level 3 problem resolution
- Analyze, define user requirements and conduct impact analysis for new requests
- Develop and configure systems CRs according to timeline
- Conduct feasibility study for any new requests
- Prepare project technical documentation and ensure the sign-off of documentations and safe-keeping of documents at all times
- Maintain good rapport with team members and system users
Requirements:
- Candidate with a Degree in Computer Science/Information Technology or related field of studies
- Preferably with 2-3 years of related working experience. A 1 year experience in telco CRM related solutions are essential
- Good technical skills with attention to details
- Excellent is system development life cycle and application development specialized in n-tier and Unix environment
- Working experience of J2EE or NET platform and web development tools or 4 GL tools
- Knowledge of RDBMS and Linux, UNIX Shell scripting
- Excellent technical experience in PLSQL, C/C++, PowerBuilder, Open Source Program is desired
- Excellent technical experience in Lamp Architecture, JAVA or ASP programming and web designing is desired
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Finance Specialist
Responsibilities:
- Daily monitoring of cash flow for payments and placements
- Review Bank Reconciliation on monthly basis
- Ensure timely and accurate update of bank entries/transactions to financial systems
- Preparation of monthly report and analysis for actual cash flow
- Review the banking facilities repayment schedule and arrangement of principal and interest payments upon due dates
- Assist in year end audit queries and tax queries
- Reconciliation of top 20 active vendors in accounts payable
- Monitoring of payments terms for vendors to ensure payments made within the stipulated timeline
- Analysis of expenses. To ensure charges are correctly done in SAP system on a monthly basis
Requirements:
- Candidate with a recognized Degree in Finance with a minimum of 3 years related working experience in treasury and banking
- Candidate with equivalent professional qualifications of CIMA, ACCA, etc.
- Possess good leadership attributes and managing expectations from different stakeholders
- Good analytical and problem solving skills
- Good communication skills
- Able to work independently and work in a minimum supervision
- A strong commitment to high quality deliverables
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Principal/Senior IP Engineer (Technical Assistance Centre)
Responsibilities:
- Perform overall IP network architecture design to support TIME’s network products and services, including but not limited to MPLS, MPLS VPN, BGP and etc.
- Provide solutions on latest IP based products and technology
- Provide Level 3 technical support on problem resolution
- Liaise, coordinate and be involved with the projects on service improvement and optimization
- Review, revise and recommend SOPP to optimize operations efficiency
- Conduct trainings and knowledge transfers to internal staffs
Requirements:
- Candidate with a recognized Degree in Computer Science/Engineering/Information Technology or its equivalent. Also posses industry technical certifications (CCNP/JNCIS and above) is a MUST
- Posses strong knowledge on TCP/IP and routing protocols such as OSPF, IS-IS and BGP with at least 5 years of hands-on operations experience
- Good experience in IPV6, MPLS and MPLS VPN is a must
- Understanding of Layer 1 technology such as SDH, Optical etc.
- Good knowledge of Data communication equipments across multiple platforms (Cisco, Juniper, Huawei etc.), Network Management Systems (MRTG, RANCID, Syslog, etc.) and Firewalls, AAA, UNIX and other Internet applications (DNS, VoIP, etc.)
- Have a strong passion in networking, as well as have the drive and energy to pursue a career in this field.
- Have good interpersonal and communication skills.
- Someone is customer and service oriented
- A self-starter who is able to work independently, as well as in a team.
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Principal/Senior IP Engineer (IP Engineering)
Responsibilities:
- Responsible for IP engineering design roadmap and structure
- Perform overall IP network architecture design to support TIME's network products and services, including but not limited to Multiprotocol Label Switching (MPLS), MPLS Virtual Private Network (MPLS VPN), Multicast and etc.
- Provide solutions on latest IP based products and technology
- Provide Level 3 technical support on problem resolution
- Liaise, coordinate, and be involved with the projects on network optimization, and improvement
- Conduct trainings and knowledge transfers to internal staffs
Requirements:
- Candidate with a recognized Degree in Computer Science/Engineering/Information Technology or its equivalent. Also posses industry technical certifications (CCIP/JNCIS and above) is a MUST
- Posses strong knowledge on TCP/IP and routing protocols such as OSPF, IS-IS and BGP with at least 5 years of hands-on operations experience
- Good experience in IPV6, MPLS and MPLS VPN is a must
- Understanding of Layer 1 technology such as SDH, Optical etc.
- Good knowledge of Data communication equipments across multiple platforms (Cisco, Juniper, Huawei etc.), Network Management Systems (MRTG, Syslog, etc.) and Firewalls, AAA, UNIX and other Internet applications (DNS, Email Protocols, VoIP, etc.
- Have a strong passion in networking, as well as have the drive and energy to pursue a career in this field
- Have good interpersonal and communication skills
- Someone is customer and service oriented
- A self-starter who is able to work independently, as well as in a team
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Product Specialist (Data & Internet)
Responsibilities:
- Lead and support new product planning and management (fixed data & internet)
- Manage end-to-end processes of a product lifecycle
- Evaluation and analysis of competitive products
- Manage and monitor overall health performance of products
- Monitor churn and initiate customer retention programs
- Manage and track new sales opportunities
- Record success and failure of the products and offer constructive improvements
- Training of sales and channel teams on product updates and enhancements
- Manage strategic partnerships with vendors
- Interface with Sales, Engineering and Communications to ensure product is positioned to succeed in the market place
Requirements:
- Experience in Product Development or Product Management
- Understanding in Data Transmission, Metro-Ethernet, Fibre Optics & Internet Services
- Strong background in Fixed Data & Internet Services
- Good background and knowledge of telecommunications technologies
- Understanding of process oriented environment
- Ability to design and perform presentations
- Excellent organizational and planning skills
- Formal customer interaction capabilities in pre and/or post sales of data products
- Candidate must possess at least a Bachelor's Degree in the area of ICT
- At least 3 years of working experience in Telco industry or related field is required for this position
- Preferably Assistant Manager/Managers specializing in Engineering/Electronics/Communications or equivalent
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Service Manager - Service Assurance
Responsibilities:
- You are the face and voice of the customers in matters of service delivery, assurance & improvement.
- Your main role will involve communicating with customers and liaising with internal stakeholders to ensure the needs of the customers are met.
- We depend on you to ensure customer’s satisfaction in our products and services
- A hands on approach is required to ensure you have first hand information at all times.
- Timely update to customers on any issues pertaining to delivery of service and also fault management. You call the customer more than they call you.
- Pay lots of visits to the customers. Coordinate service review & improvement meetings with customers and handle ad hoc requests
- There are always new tasks and duties to be assigned. So be ready to take on new challenges all the time.
Requirements:
- A Technical degree either in Computing or Engineering is preferred.
- Multilingual is definitely a plus.
- At least 3 years’ of experience in implementation of communications infrastructure or client management
- Some network knowledge such as IPLC, IPVPN etc will be added advantage
- Multitasking is a mandatory talent. You work best under pressure. You can meet deadlines with ease.
- Experience in facilitating solutions with customers/suppliers
- Excellent communication and rapport skills are required for this job. You need to do a lot of talking.
- We expect you to have excellent written skills too
- Enthusiasm and commitment are attributes we want
- Confident, self-starter, capable of innovation and lateral thinking are traits we look for
- Adept at reporting, analytics, identifying trends, identifying opportunities for improvement
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Shift Engineer
Responsibilities:
- Responsible to carry out and manage day-to-day operational matters and function of Service Operation Center (SOC) Engineer
- To manage customer service problem/network outage as per SOC processes and procedures
- To adhere to Service Operation Center (SOC) processes and procedures
- To perform escalation as per SOC processes and procedure during service problem/network outages
- To perform first level of troubleshooting for service problem/network outages
- To manage TPP/MS customers during service/network outages
- To do escalation to other Department/unit such as TAC, SM-Region during outages if required
- To monitor network and services as per SOC processes and procedures
- To prepare Incident Report for TPP/MS customers
Requirements:
- Posses at least a Bachelor (Hons) in Information Technology/Computer Engineering/Electrical and Electronic Engineering or its equivalent and preferably in Telecommunication and Data Communication
- Candidate with at least 2-3 years in Telco and IP Networking/Internet Technology
- Fresh graduates are encouraged to apply
- Customer Oriented
- Passion, creative and assertive
- High skills in troubleshooting method and high self esteem
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OSS Analyst Developer
Responsibilities:
- Work with Engineering and Product users to gather data integration requirements based on TM Forum Framework
- Automate routine tasks for OSP, Transmission, IP & Voice platform using Unix & Windows scripting
- End-to-end web development using Java applet, Javascript and SQL
- ETL coding/scripting for new network integration
- Maintenance of existing OSS systems like Network Inventory, Fault and Performance Management Systems
Requirements:
- A Bachelor Degree in a Telecommunications Engineering or Computer Science
- Competency in Unix/Windows scripting for integration & automation
- Web development using Java applet, Javascript and SQL
- ETL experiences in SNMP, Web Services (XML) is a must
- OSS system knowledge on Network Inventory, Fault and Performance Management
- Experiences in IP monitoring like Solarwinds or CCNA certification is a plus
- Familiarity with TM Forum Framework is a plus
- Have strong ability to be organized, manage time and handle multiple tasks/projects and priorities
- Candidate must have thorough knowledge of telecom business processes and systems and ability to automate routine tasks using Unix/Windows scripting with fast turnaround time
- Fresh graduates are encouraged to apply
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For further enquiries